Gen3 Warranty/Support on Used Gen3

luqmaninbmore · 10-23-2009, 12:35 PM

Greetings,

Does anyone know if Bookeen offers support/provides warranty service on used Gen3s? Or does all support terminate with the transfer to a new owner?

Luqman

EowynCarter · 10-23-2009, 02:36 PM

Legal waranty in europe is two year.
You need a proof of purchase though. (Makes sure the previous owner provide it)

tompe · 10-23-2009, 02:48 PM

Quote:

Originally Posted by EowynCarter

Legal waranty in europe is two year.
You need a proof of purchase though. (Makes sure the previous owner provide it)

It was but it is not called warranty. That was changed a couple of years ago to three years. In the first six months the seller has to show that you have caused the problem for them not to fix it. After six months you have to show that it was a problem with the unit when it was sold.

A company can also offer a warranty but that is optional.

luqmaninbmore · 10-23-2009, 03:11 PM

I live in the US, so I take it that this warranty/whatchamacallit would not apply to me?

tompe · 10-23-2009, 03:23 PM

Quote:

Originally Posted by luqmaninbmore

I live in the US, so I take it that this warranty/whatchamacallit would not apply to me?

I think Bookeen offered a two years warranty (or was it one year?) and that should be transferable. So it should apply if its is within the time limit.

GeoffC · 10-24-2009, 06:10 AM

.... why not ask them directly .....

gerraldo · 10-24-2009, 07:25 AM

Quote:

Originally Posted by GeoffC

.... why not ask them directly .....

Now that IS funny...

Krystian Galaj · 10-24-2009, 09:14 AM

Quote:

Originally Posted by GeoffC

.... why not ask them directly .....

Because it takes them months to answer, if they answer at all.

EowynCarter · 10-24-2009, 12:11 PM

Not true ! (took them two day to answer me).

delphidb96 · 10-24-2009, 02:27 PM

Quote:

Originally Posted by EowynCarter

Not true ! (took them two day to answer me).

Wow! You mean you had to wait outside their offices for two whole DAYS before they'd speak to you? ('Cause far too many people have had months-delays via email contact to believe you got an email response in just two days.)

And yes, even when NAEB was in business, we routinely experienced months' delays in email responses from Bookeen - and we were SELLING their product!

Derek

EowynCarter · 10-25-2009, 07:33 AM

... ...

Krystian Galaj · 10-25-2009, 11:17 AM

Possibly they answer emails in French much faster - I have no experience in that field. Maybe only Michael knows English well enough to answer emails and on the blog, and he's busy. On Mobileread forums many people reported Bookeen not answering their emails for months, if at all, and they ignored enough of my emails that I stopped emailing them.

Hobohodou · 10-26-2009, 04:24 PM

Okay,

I asked the question to bookeen support myself as my device is used...

COPYPASTA

Quote:

Concerning your first question, the device is under warranty during one year from the date of purchase. You will consequently need the invoice where the date of purchase appears.

'-' got a reply, here are the times
Sent: Sun 10/25/09 6:50 AM
recieved: Mon 10/26/09 5:44 AM

So yeah...my experiences are great so far '-'d

tompe · 10-26-2009, 05:15 PM

Quote:

Originally Posted by Hobohodou

Okay,

I asked the question to bookeen support myself as my device is used...

COPYPASTA

'-' got a reply, here are the times
Sent: Sun 10/25/09 6:50 AM
recieved: Mon 10/26/09 5:44 AM

So yeah...my experiences are great so far '-'d

But this answer is incomplete if you are in the EU. Yes, warranty is one year. But you have other protections for three years.

Hobohodou · 10-26-2009, 06:21 PM

Quote:

Originally Posted by tompe

But this answer is incomplete if you are in the EU. Yes, warranty is one year. But you have other protections for three years.

I shall take the answer that I got from bookeen, due to people only having to offer a 28 day warranty on items in the UK =/

Anything after that is goodwill...So 1 year sounds good (also one years warranty from my work, but would prefer to return it to bookeen)

10-23-2009, 12:35 PM	#1
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	Warranty/Support on Used Gen3 Greetings, Does anyone know if Bookeen offers support/provides warranty service on used Gen3s? Or does all support terminate with the transfer to a new owner? Luqman

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10-23-2009, 02:36 PM	#2
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Legal waranty in europe is two year. You need a proof of purchase though. (Makes sure the previous owner provide it)

10-23-2009, 03:11 PM	#4
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	I live in the US, so I take it that this warranty/whatchamacallit would not apply to me?

10-24-2009, 06:10 AM	#6
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	.... why not ask them directly .....

10-24-2009, 12:11 PM	#9
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Not true ! (took them two day to answer me).

10-25-2009, 07:33 AM	#11
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	... ...

10-25-2009, 11:17 AM	#12
Krystian Galaj Guru Posts: 820 Karma: 11012 Join Date: Nov 2007 Location: Warsaw, Poland Device: Bookeen Cybook	Possibly they answer emails in French much faster - I have no experience in that field. Maybe only Michael knows English well enough to answer emails and on the blog, and he's busy. On Mobileread forums many people reported Bookeen not answering their emails for months, if at all, and they ignored enough of my emails that I stopped emailing them.

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