HDX Weird Kindle Fire HDX 7" problem--please help

Major General · 11-22-2013, 07:21 AM

So, I upgraded to the latest firmware yesterday. Downloaded it from the Amazon website, followed exactly the instructions the Mayday operator emailed me.

Ever since I've done that...here's what's happening.

I turn on the HDX. Go to turn on Wi-Fi. When I do this, I notice the Mac Address says "Unavailable". I turn on the Wi-Fi...get the "wifi is turning on" message...and then the HDX reboots. After it reboots, the wi-fi is on and connected to wifi, and the MAC address shows. If I shut the wifi off, shut down the HDX, and turn it on again later...the same thing will happen when I try to use wifi.

I've tried it on three different wifi networks. I've tried a factory reset. I even tried reinstalling the firmware I downloaded from Amazon, but it won't let me do that (says it's an older version even though it's the same one).
Anyone have any suggestions?

jswinden · 11-22-2013, 10:42 AM

That doesn't sound normal for any device. Amazon might have introduced a bug with the new firmware update. I would use Mayday again and talk to them about it.

mewmartigan · 11-22-2013, 10:44 AM

It might be a bug in the software. I think mine updated itself to the latest version...when I went to go use it yesterday it said "wifi turning on" and just hung there. I turned the HDX off and back on and then it worked fine. I haven't messed with the wifi since then.

Major General · 11-22-2013, 10:47 AM

Problem is that I use the wifi a LOT. I have a replacement coming in the mail, but the moment I kick in the wifi to register it it'll update itself to the latest version. Is there any way to STOP it from doing that?

Blossom · 11-22-2013, 04:06 PM

Quote:

Originally Posted by Major General

Problem is that I use the wifi a LOT. I have a replacement coming in the mail, but the moment I kick in the wifi to register it it'll update itself to the latest version. Is there any way to STOP it from doing that?

It sounds to me like it was defective. I don't think the replacement will have that issue, it may have a different one though. These tablets are known to fail for various issues. My first one started going crazy all of sudden after a week. The background began to changes shades.

It was like auto brightness was on when it was disabled. Factory reset did not fix it for me.

My guess is the WiFi thingy is failing. I don't think it's a software issue.

sirmaru · 11-22-2013, 06:39 PM

Did you place the firmware BIN file in the root internal storage or into one of the folders there? Did you have your unit fully charged before trying the upgrade?

Major General · 11-22-2013, 08:38 PM

Yes, it was in the root internal storage, and it was charged to 100% before upgrading.

Blossom · 11-22-2013, 09:53 PM

Quote:

Originally Posted by Major General

Yes, it was in the root internal storage, and it was charged to 100% before upgrading.

You did nothing wrong it's either bad firmware update or hardware failure. It happens just be glad it did while it's still rather new as later down the line they will start sending you refurbished units as replacements.

11-22-2013, 07:21 AM	#1
Major General Zealot Posts: 104 Karma: 21664 Join Date: Nov 2010 Device: Newest KF 10, iPad, iPad Mini	Weird Kindle Fire HDX 7" problem--please help So, I upgraded to the latest firmware yesterday. Downloaded it from the Amazon website, followed exactly the instructions the Mayday operator emailed me. Ever since I've done that...here's what's happening. I turn on the HDX. Go to turn on Wi-Fi. When I do this, I notice the Mac Address says "Unavailable". I turn on the Wi-Fi...get the "wifi is turning on" message...and then the HDX reboots. After it reboots, the wi-fi is on and connected to wifi, and the MAC address shows. If I shut the wifi off, shut down the HDX, and turn it on again later...the same thing will happen when I try to use wifi. I've tried it on three different wifi networks. I've tried a factory reset. I even tried reinstalling the firmware I downloaded from Amazon, but it won't let me do that (says it's an older version even though it's the same one). Anyone have any suggestions?

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11-22-2013, 10:42 AM	#2
jswinden Nameless Being	That doesn't sound normal for any device. Amazon might have introduced a bug with the new firmware update. I would use Mayday again and talk to them about it.

11-22-2013, 10:44 AM	#3
mewmartigan Guru Posts: 852 Karma: 8242060 Join Date: Aug 2009 Device: Kindle Oasis (2019)	It might be a bug in the software. I think mine updated itself to the latest version...when I went to go use it yesterday it said "wifi turning on" and just hung there. I turned the HDX off and back on and then it worked fine. I haven't messed with the wifi since then.

11-22-2013, 10:47 AM	#4
Major General Zealot Posts: 104 Karma: 21664 Join Date: Nov 2010 Device: Newest KF 10, iPad, iPad Mini	Problem is that I use the wifi a LOT. I have a replacement coming in the mail, but the moment I kick in the wifi to register it it'll update itself to the latest version. Is there any way to STOP it from doing that?

11-22-2013, 06:39 PM	#6
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Did you place the firmware BIN file in the root internal storage or into one of the folders there? Did you have your unit fully charged before trying the upgrade?

11-22-2013, 08:38 PM	#7
Major General Zealot Posts: 104 Karma: 21664 Join Date: Nov 2010 Device: Newest KF 10, iPad, iPad Mini	Yes, it was in the root internal storage, and it was charged to 100% before upgrading.

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