B&N Billing issue?

jhempel24 · 01-14-2011, 01:50 AM

So I bought two books 3 days ago:

Hunger Games
Star Wars Fate of the Jedi Vortex

Used what part of a gift card I had left, and paid the rest with my CC.

Still haven't been billed.....usually it's instant for me. I have the books, they showed up in my library, but I never even got a confirmation email about my purchase.

They are listed on my account as "Not Yet Shipped". I'm not complaining because I have my books....but it's just weird.

jedifarfy · 01-14-2011, 03:10 AM

Others are having this problem too. I'm having a different issue. Check out this thread: https://www.mobileread.com/forums/sho...d.php?t=115074

What I've found out: apparently the billing systems are talking to one another. In my instance, one timed out and declined my card. It sounds like one that lets you have the book is fine and the other that takes the money is not. Craziness. :/

PS - I love your choice of books! Vortex was pretty good and I'm obsessed with Hunger Games!

jhempel24 · 01-14-2011, 04:00 AM

Ah I didn't see that thread.

My bank doesn't even have it setup as a "pending" transaction. I'm sure once it goes from Not yet shipped to shipped I'll get charged.

waffleman · 01-14-2011, 08:09 AM

No need to worry. Barnes & Nobles has recently installed a new innovative sofware which allows them to emulate the USPS system for sending emails and bills -thus why it takes a week to acknowledge that you have purchased and can download a book, and that you will be billed for the transaction. Quite revolutionary if you ask me.

kansasrtamy · 01-14-2011, 09:09 AM

Well they have messed mine al up too. They arent using my $100 gift card that I have inthe system. They keep charging my cc and then when I call customer service they keep asking for my gift card and my PIN number which I thought was weird. Everytime I call they say they have fixed it and will credit my card and emailme, which they never have. So I am at a lost of words for the whoel thing..and dissappointed!!

wxgeek96 · 01-14-2011, 11:37 AM

I did a transaction on the website last night, and it actually warned me that it may take a few days for everything to process.

kezza · 01-15-2011, 12:10 AM

Yeah, my books have been taking forever to be billed, but since they're downloading right away I'm not terribly concerned. I also bought the Hunger Games this week and it showed up on my nook right away, so like you I'm not thinking too hard about it.
The only annoying thing about their billing troubles is that the electronic gift card my dad gave me for Christmas took days to show up.
They can take their sweet time taking my money, though, as long as they give me the book first.

franklu · 01-15-2011, 09:33 PM

Don't warry about it. delayabout their system.

Ozric · 01-16-2011, 04:24 PM

Ugh. I just had charges show up on my credit card for 11 books that I bought earlier this month, thinking the cost would be deducted from gift cards I entered in December.

Maybe I won't even try to straighten it out. It looks like my most recent book purchases have come from my gift cards. I still plan on buying more books in the future at the rate that I normally buy them. If those get covered by the gift cards, I suppose it works out the same.

Kinda disappointing though.

MusingCoyote · 01-16-2011, 04:56 PM

Finally! got billed for the last of my books last night. If it wasn't for the fact that I want my books that I'm currently reading to show up on the home page, I'd be staying far away from the B&N store. There are less annoying places to buy ebooks.
looks like can start using my card again, without being afraid that I'll suddenly get hit with a whole stack of bills for books right after I spend all my money on text books

Caltsar · 01-17-2011, 02:08 AM

I just had three books I bought 10 days ago show up as pending transactions in my bank account (with no description... I had to look at the prices and compare to my bn account).

One issue... they're showing up as deposits. Or is that really an issue at all? :P

jedifarfy · 01-17-2011, 11:24 PM

Finally, 12 days later, my $1.08 payment went through and I got to download my book. Everything should be straightened out soon. They're updating and fixing this and that. I don't think they expected nook to be AS popular as it was. :P

jhempel24 · 01-17-2011, 11:28 PM

Quote:

Originally Posted by jedifarfy

Finally, 12 days later, my $1.08 payment went through and I got to download my book. Everything should be straightened out soon. They're updating and fixing this and that. I don't think they expected nook to be AS popular as it was. :P

Thats my guess. Lol. One of my payments went through today. But like I said earlier I got my books right away.

jedifarfy · 01-17-2011, 11:35 PM

I think because I didn't try to download it right away I got stuck. I had purchased it and then decided I didn't need it immediately so waited til the next day when I got the error. Now I know better: beat the payment system! :P

jhempel24 · 02-03-2011, 01:22 AM

3 Weeks later.....I get billed....sheesh.

01-14-2011, 01:50 AM	#1
jhempel24 Wizard Posts: 2,157 Karma: 7068605 Join Date: Dec 2007 Device: Amazon Kindle Paperwhite, B&N Nook Colro	B&N Billing issue? So I bought two books 3 days ago: Hunger Games Star Wars Fate of the Jedi Vortex Used what part of a gift card I had left, and paid the rest with my CC. Still haven't been billed.....usually it's instant for me. I have the books, they showed up in my library, but I never even got a confirmation email about my purchase. They are listed on my account as "Not Yet Shipped". I'm not complaining because I have my books....but it's just weird.

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01-14-2011, 03:10 AM	#2
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	Others are having this problem too. I'm having a different issue. Check out this thread: https://www.mobileread.com/forums/sho...d.php?t=115074 What I've found out: apparently the billing systems are talking to one another. In my instance, one timed out and declined my card. It sounds like one that lets you have the book is fine and the other that takes the money is not. Craziness. :/ PS - I love your choice of books! Vortex was pretty good and I'm obsessed with Hunger Games!

01-14-2011, 04:00 AM	#3
jhempel24 Wizard Posts: 2,157 Karma: 7068605 Join Date: Dec 2007 Device: Amazon Kindle Paperwhite, B&N Nook Colro	Ah I didn't see that thread. My bank doesn't even have it setup as a "pending" transaction. I'm sure once it goes from Not yet shipped to shipped I'll get charged.

01-14-2011, 08:09 AM	#4
waffleman Enthusiast Posts: 47 Karma: 10000 Join Date: Dec 2010 Device: NookColor	No need to worry. Barnes & Nobles has recently installed a new innovative sofware which allows them to emulate the USPS system for sending emails and bills -thus why it takes a week to acknowledge that you have purchased and can download a book, and that you will be billed for the transaction. Quite revolutionary if you ask me.

01-14-2011, 09:09 AM	#5
kansasrtamy Junior Member Posts: 6 Karma: 10 Join Date: Jan 2011 Device: NOOKcolor	Well they have messed mine al up too. They arent using my $100 gift card that I have inthe system. They keep charging my cc and then when I call customer service they keep asking for my gift card and my PIN number which I thought was weird. Everytime I call they say they have fixed it and will credit my card and emailme, which they never have. So I am at a lost of words for the whoel thing..and dissappointed!!

01-14-2011, 11:37 AM	#6
wxgeek96 Member Posts: 21 Karma: 536 Join Date: Dec 2010 Location: PA Device: NookColor, iPod Touch (1G)	I did a transaction on the website last night, and it actually warned me that it may take a few days for everything to process.

01-15-2011, 12:10 AM	#7
kezza Lowlife of the Party Posts: 266 Karma: 4038 Join Date: Oct 2002 Location: seattle Device: nook, iphone	Yeah, my books have been taking forever to be billed, but since they're downloading right away I'm not terribly concerned. I also bought the Hunger Games this week and it showed up on my nook right away, so like you I'm not thinking too hard about it. The only annoying thing about their billing troubles is that the electronic gift card my dad gave me for Christmas took days to show up. They can take their sweet time taking my money, though, as long as they give me the book first.

01-15-2011, 09:33 PM	#8
franklu Junior Member Posts: 7 Karma: 10 Join Date: Jan 2011 Device: none	Don't warry about it. delayabout their system.

01-16-2011, 04:24 PM	#9
Ozric Zealot Posts: 146 Karma: 10671 Join Date: Nov 2007 Device: way too many =)	Ugh. I just had charges show up on my credit card for 11 books that I bought earlier this month, thinking the cost would be deducted from gift cards I entered in December. Maybe I won't even try to straighten it out. It looks like my most recent book purchases have come from my gift cards. I still plan on buying more books in the future at the rate that I normally buy them. If those get covered by the gift cards, I suppose it works out the same. Kinda disappointing though.

01-16-2011, 04:56 PM	#10
MusingCoyote Member Posts: 21 Karma: 12 Join Date: Dec 2010 Device: Nook Color	Finally! got billed for the last of my books last night. If it wasn't for the fact that I want my books that I'm currently reading to show up on the home page, I'd be staying far away from the B&N store. There are less annoying places to buy ebooks. looks like can start using my card again, without being afraid that I'll suddenly get hit with a whole stack of bills for books right after I spend all my money on text books

01-17-2011, 02:08 AM	#11
Caltsar Zealot Posts: 135 Karma: 86951 Join Date: Jan 2011 Location: Minnesota Device: nook Touch, iPad, iPhone	I just had three books I bought 10 days ago show up as pending transactions in my bank account (with no description... I had to look at the prices and compare to my bn account). One issue... they're showing up as deposits. Or is that really an issue at all? :P

01-17-2011, 11:24 PM	#12
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	Finally, 12 days later, my $1.08 payment went through and I got to download my book. Everything should be straightened out soon. They're updating and fixing this and that. I don't think they expected nook to be AS popular as it was. :P

01-17-2011, 11:35 PM	#14
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	I think because I didn't try to download it right away I got stuck. I had purchased it and then decided I didn't need it immediately so waited til the next day when I got the error. Now I know better: beat the payment system! :P

02-03-2011, 01:22 AM	#15
jhempel24 Wizard Posts: 2,157 Karma: 7068605 Join Date: Dec 2007 Device: Amazon Kindle Paperwhite, B&N Nook Colro	3 Weeks later.....I get billed....sheesh.