Can I cancel my Kobo Vox Pre-Order?

pokee · 10-28-2011, 09:09 PM

There were tons of Vox's at my Future Shop, so I picked one up. I would have to wait another week or two to get it from Kobo (being out here in BC), and I'd much rather have a local place to exchange it if there's problems.

Does anyone know how I can cancel my Vox pre-order? It hasn't been billed to my card yet, so it should be easy - providing Kobo responds to my request within a couple of days!

I know you can cancel orders with Chapters this way, so I assume it's the same. Worst case, I guess I can ship it back when it gets here for a refund, but then I am stuck paying for return shipping. Any advice would be great - thanks!

friktion · 10-28-2011, 09:11 PM

I did, and my Vox was at the store already (they only emailed me this afternoon). I had picked one up at Future Shop after hearing here that you could not return the ones from Chapters.

So I went to Chapters and they are reversing the charges on my credit card. I even told them why, that I wanted to be sure I could return it if I didn't like it.

Good thing ....

pokee · 10-28-2011, 09:14 PM

Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?

taming · 10-29-2011, 05:16 AM

Get the same colour Vox at both places. When the new one comes in, return it unopened to the store. Just don't use the gift card

sueran · 10-29-2011, 07:56 AM

Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.

pokee · 10-29-2011, 01:14 PM

I thought about that taming...so bought the same colour. Then i saw it came with a serial number...which is linked to the scanned barcode on my recceipt. Still could work though depending on how returns are done. Cancelled my order anyway...but if they ship before cancelling i may try this anyway!

blacknirvana · 10-29-2011, 01:19 PM

Buy one through BestBuy, there you can return it within 14 days no questions asked even it is is opened, so if your order doesn't get cancelled you don't end up with two

friktion · 10-29-2011, 01:19 PM

I went into the Chapters store, thinking I would get the thing faster if I had it shipped directly to the store. NOT! Future shop opened at 10:00, Chapters send me an email that afternoon that they had received my Vox.

Quote:

Originally Posted by pokee

Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?

friktion · 10-29-2011, 01:21 PM

I would bet it's 30 days, like Future Shop (both are owned by the same people). At Future Shop, they told me 30 days return, no problem.

Also 1 year guarantee.

Quote:

Originally Posted by blacknirvana

Buy one through BestBuy, there you can return it within 14 days no questions asked even it is is opened, so if your order doesn't get cancelled you don't end up with two

blacknirvana · 10-29-2011, 01:39 PM

Quote:

Originally Posted by friktion

I would bet it's 30 days, like Future Shop (both are owned by the same people). At Future Shop, they told me 30 days return, no problem.

Also 1 year guarantee.

I was told 14 days at BestBuy but I guess it could just be the sales person i talked to. Looking at the reciept it look like ereader it 30 days, and since the the vox is found in that section i assume this applies

brettm · 10-29-2011, 05:03 PM

Quote:

Originally Posted by pokee

Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?

Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.

49Kat · 10-29-2011, 09:46 PM

Quote:

Originally Posted by brettm

Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.

Who is this person? I'm asking because I'm having problems with my Kobo vox order and their customer service right now, and I think I need to deal with one person who will handle it properly. Is this person in Canada? I might actually end up cancelling my order and going with another product.

kaikara · 10-29-2011, 09:49 PM

Quote:

Originally Posted by 49Kat

Who is this person? I'm asking because I'm having problems with my Kobo vox order and their customer service right now, and I think I need to deal with one person who will handle it properly. Is this person in Canada? I might actually end up cancelling my order and going with another product.

I would call instead of emailing if you want quick response.

pokee · 10-30-2011, 02:04 AM

Quote:

Originally Posted by brettm

Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.

Thanks! I emailed him, so we'll see if he can get to it quicker than the regular support staff.

emilikins · 10-30-2011, 09:58 AM

I called in to cancel mine, and it's "being escalated to Tier Two." The phone menu didn't really have an "order" option, so I chose the Vox option, but apparently those reps don't handle orders. Whatever.

Considered getting one of the newer Coby's, but I want a better screen! Zoomed around the Internet, and there really aren't many affordable 7-inch tablets with 1024 screens. *sigh* Luckily (I guess), Lenovo still hadn't got around to canceling my order (from Wednesday), so I told them to put it back on the production line. Too bad the HTC Flyer and Samsung aren't remotely in my price range.

10-28-2011, 09:09 PM	#1
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Can I cancel my Kobo Vox Pre-Order? There were tons of Vox's at my Future Shop, so I picked one up. I would have to wait another week or two to get it from Kobo (being out here in BC), and I'd much rather have a local place to exchange it if there's problems. Does anyone know how I can cancel my Vox pre-order? It hasn't been billed to my card yet, so it should be easy - providing Kobo responds to my request within a couple of days! I know you can cancel orders with Chapters this way, so I assume it's the same. Worst case, I guess I can ship it back when it gets here for a refund, but then I am stuck paying for return shipping. Any advice would be great - thanks!

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10-28-2011, 09:11 PM	#2
friktion Zealot Posts: 107 Karma: 11204 Join Date: Dec 2009 Location: Canada Device: Sony 700, Kindle 3Wi-Fi, Skytex Primer 7", Kindle Fire	I did, and my Vox was at the store already (they only emailed me this afternoon). I had picked one up at Future Shop after hearing here that you could not return the ones from Chapters. So I went to Chapters and they are reversing the charges on my credit card. I even told them why, that I wanted to be sure I could return it if I didn't like it. Good thing ....

10-28-2011, 09:14 PM	#3
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Did you buy it through Kobo books though - or Chapters? I am trying to see how I can cancel my order through Kobo books. Maybe I may have to wait for it to be shipped and then return the shipped Vox to Chapters to avoid shipping?

10-29-2011, 05:16 AM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Get the same colour Vox at both places. When the new one comes in, return it unopened to the store. Just don't use the gift card

10-29-2011, 07:56 AM	#5
sueran Junior Member Posts: 2 Karma: 10 Join Date: Oct 2011 Device: Kobo Vox	Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.

10-29-2011, 01:14 PM	#6
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	I thought about that taming...so bought the same colour. Then i saw it came with a serial number...which is linked to the scanned barcode on my recceipt. Still could work though depending on how returns are done. Cancelled my order anyway...but if they ship before cancelling i may try this anyway!

10-29-2011, 01:19 PM	#7
blacknirvana Connoisseur Posts: 80 Karma: 3264 Join Date: Oct 2011 Device: Kobo Vox	Buy one through BestBuy, there you can return it within 14 days no questions asked even it is is opened, so if your order doesn't get cancelled you don't end up with two

10-30-2011, 09:58 AM	#15
emilikins Short One in the Stacks Posts: 142 Karma: 198348 Join Date: Aug 2011 Location: Midwest Device: HTC Flyer; Kobo WiFi	I called in to cancel mine, and it's "being escalated to Tier Two." The phone menu didn't really have an "order" option, so I chose the Vox option, but apparently those reps don't handle orders. Whatever. Considered getting one of the newer Coby's, but I want a better screen! Zoomed around the Internet, and there really aren't many affordable 7-inch tablets with 1024 screens. sigh Luckily (I guess), Lenovo still hadn't got around to canceling my order (from Wednesday), so I told them to put it back on the production line. Too bad the HTC Flyer and Samsung aren't remotely in my price range.

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