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Old 03-13-2020, 07:21 PM   #1
JSWolf
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Error downloading from Overdrive

I'm trying to download an eBook from Overdrive and I am getting an error.

Error getting License. License Server Comunications Problem:
E_ADEPT_DOCUMENT_TOO_SHORT:

Is anyone else having trouble?

P.S. I'm using Adobe Digital Edition 2.0.1 for Windows

Last edited by JSWolf; 03-13-2020 at 08:40 PM.
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Old 03-13-2020, 08:31 PM   #2
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Got the same error code from books I checked out at both of my libraries today (on both my PC and laptop), but a book with DRM downloaded from Kobo worked fine.

I'm hoping this is a temporary glitch as it has happened to me before with Google Play last year. Back then I did the de-authorize/reauthorize bit, uninstalled and reinstalled to no avail. They refunded me my purchase. But I have purchased books at Google Play since with no issues.

So I will wait until Monday or Tuesday and see if it is still happening before I try any further measures this time around. I prefer not to update to the latest version of ADE if I can help it.

Last edited by library addict; 03-13-2020 at 08:34 PM.
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Old 03-13-2020, 08:38 PM   #3
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Quote:
Originally Posted by library addict View Post
Got the same error code from books I checked out at both of my libraries today (on both my PC and laptop), but a book with DRM downloaded from Kobo worked fine.

I'm hoping this is a temporary glitch as it has happened to me before with Google Play last year. Back then I did the de-authorize/reauthorize bit, uninstalled and reinstalled to no avail. They refunded me my purchase. But I have purchased books at Google Play since with no issues.

So I will wait until Monday or Tuesday and see if it is still happening before I try any further measures this time around. I prefer not to update to the latest version of ADE if I can help it.
I was hoping it wasn't just me. I do have another computer I could use to install a later ADE if I really had to. But I do think that it's just a glitch and should be fixed tomorrow (I hope). I was able to download from Overdrive earlier today.
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Old 03-13-2020, 09:10 PM   #4
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I returned one of my books and then reserved it again. So now I have an approximately 10 week wait. But oh well, I didn't want to hold up the line since I was unable to access it.
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Old 03-13-2020, 09:38 PM   #5
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I returned one of my books and then reserved it again. So now I have an approximately 10 week wait. But oh well, I didn't want to hold up the line since I was unable to access it.
I was able to download an ePub from Freading so I know my ADE is working.
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Old 03-14-2020, 01:20 AM   #6
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I had the same problem tonight.
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Old 03-14-2020, 01:41 AM   #7
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Received this from the Brooklyn Public Library Overdrive Support:

Quote:
Thanks for contacting OverDrive Technical Support! My name is Kayla, and I’m happy to help you.

I'm sorry for the trouble you're having.

From what we can tell Adobe is experiencing a partial server outage that is affecting their Cloud experience and could possibly be causing this issue. We are currently investigating.

In the mean time you can download the Libby or OverDrive app to your phone or tablet and read the book from there. Let me know if you need steps to get started with that and I will gladly send them over.
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Old 03-14-2020, 06:59 AM   #8
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Received this from the Brooklyn Public Library Overdrive Support:
Thanks for that. I'll try another download when I'm home and report back.
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Old 03-14-2020, 08:39 AM   #9
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I've tried again to download from Overdrive and I can report that it is working once again.
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Old 03-20-2024, 08:06 PM   #10
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Is anyone else seeing this error?

Error getting License. License Server Communications Problem:
E_ADEPT_DOCUMENT_TOO_SHORT:

I'm on Adobe Digital Editions 4.5.

Thanks,
Amalthia
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Old 03-20-2024, 08:36 PM   #11
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A couple of random ACSMs from my Kobo library seem to be working as expected when I open them in Digital Editions 3.0.
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Old 03-20-2024, 08:51 PM   #12
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It appears the problem fixed itself. I guess next time I should go away for a few hours and test again later. Downloads are now working again.
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Old 03-21-2024, 07:26 AM   #13
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Quote:
Originally Posted by Amalthia View Post
Is anyone else seeing this error?

Error getting License. License Server Communications Problem:
E_ADEPT_DOCUMENT_TOO_SHORT:

I'm on Adobe Digital Editions 4.5.

Thanks,
Amalthia
It happens. Then you go back sometime later and it's fixed.
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