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Reload this Page Written Confirmation from Amazon that an Account closure loses everything.

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Old 10-12-2015, 02:11 AM   #1
Josieb1
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Written Confirmation from Amazon that an Account closure loses everything.
Hubby went ballistic when I told him I'd posted this. I'm going to ask for the thread to be closed. Sorry
Last edited by Josieb1; 10-12-2015 at 02:51 AM.
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Old 10-12-2015, 02:21 AM   #2
eschwartz
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Here's the tl;dr version:

Quote:
Yes, when we say "The account has been closed", we actually do kind of, well, mean it.



This is why when you buy non-tangible goods, you back them up in case of accidents.
You would be equally up the same well-known creek if the vendor closed down.
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Old 10-12-2015, 02:25 AM   #3
Josieb1
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Originally Posted by eschwartz View Post
Here's the tl;dr version:
This is why when you buy non-tangible goods, you back them up in case of accidents.
You would be equally up the same well-known creek if the vendor closed down.
Exactly.

But a lot of people on this forum tried to convince me that Amazon would play fair with existing digital purchases and Audible, this thread is addressed to them.

The last line makes me laugh. Do they actually think we will buy from them again!
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Old 10-12-2015, 02:43 AM   #4
AnemicOak
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Josie, just curious, was this from a CS person (regular CS or Kindle CS?) or someone further up the ladder?


I know when the issue hit the press back in 2012 Amazon said...
Quote:
Hello,
We would like to clarify our policy on this topic.

Account status should not affect any customer's ability to access their library.

If any customer has trouble accessing their content, he or she should contact customer service for help.
http://www.amazon.com/forum/kindle/r...x2L4A0AVZM5WVQ
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Old 10-12-2015, 02:47 AM   #5
kacir
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Quote:
Originally Posted by Josieb1 View Post
But a lot of people on this forum tried to convince me that Amazon would play fair with existing digital purchases and Audible, this thread is addressed to them.
Well, that was my impression as well.
A few years ago I followed the story of the customer that had his account disabled and lost his access to the purchased books. The story went viral and Amazon re-enabled his account to let him access the content and told us that the new policy was that the books and stuff will remain accessible even after you are banned from making new purchases.

By the way, have you backed up all your stuff in de-DRMed form yet?
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Old 10-12-2015, 06:40 AM   #6
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Moderator Notice
Thread closed by request of OP

Since this is a worth-while topic, I have created a more generic thread over here.
Last edited by pdurrant; 10-12-2015 at 07:07 AM.
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