FRUSTRATED! - Page 2

jcbeam · 03-20-2009, 09:54 PM

I believe I renamed it Kindle 2 from "removable storage device" or usb storage device, can't remember now. There is no icon on my desktop; XP advises it's "found". And the Kindle screen does show USB drive mode on screen, for a moment, then says to use kindle or continue charging, eject.

AnemicOak · 03-20-2009, 09:58 PM

Weird. Some folks have had USB issues resolved by doing a reset, maybe try that?

daffy4u · 03-20-2009, 09:58 PM

Quote:

Originally Posted by jcbeam

I believe I renamed it Kindle 2 from "removable storage device" or usb storage device, can't remember now. There is no icon on my desktop; XP advises it's "found". And the Kindle screen does show USB drive mode on screen, for a moment, then says to use kindle or continue charging, eject.

It's the top of the Explorer Window that I thought was an icon. Sorry about that.

It seems whatever you did in renaming it is causing a problem. Try renaming it "Kindle".

jcbeam · 03-20-2009, 10:04 PM

Renaming to Kindle doesn't do anything. It seems too, that the usb connection is not firm, because the USB screen disappears from the screen and I CAN use, turn pages on Kindle. If I reset, I will loose everything, correct? Or at least the books not from Amazon?

desertgrandma · 03-20-2009, 10:10 PM

Quote:

Originally Posted by daffy4u

It's the top of the Explorer Window that I thought was an icon. Sorry about that.

It seems whatever you did in renaming it is causing a problem. Try renaming it "Kindle".

I can't wait till they find that is indeed the problem so I can post

"WE don't need no steenkin' Kindle Support!"

daffy4u · 03-20-2009, 10:13 PM

Quote:

Originally Posted by jcbeam

Renaming to Kindle doesn't do anything. It seems too, that the usb connection is not firm, because the USB screen disappears from the screen and I CAN use, turn pages on Kindle. If I reset, I will loose everything, correct? Or at least the books not from Amazon?

No, whatever books or other content you have on the Kindle will still be there when you reset. Please let us know if it works for you.

jcbeam · 03-20-2009, 10:13 PM

Quote:

Originally Posted by desertgrandma

I can't wait till they find that is indeed the problem so I can post

"WE don't need no steenkin' Kindle Support!"

Not sure I understand what you mean????

daffy4u · 03-20-2009, 10:15 PM

Quote:

Originally Posted by jcbeam

Not sure I understand what you mean????

She's just saying that if we can figure this out, we can do our own troubleshooting without Amazon's help.

jcbeam · 03-20-2009, 10:20 PM

Ah-ha! Thanks for the clarification; I was getting paranoid

Going to find out how to reset in manual. Be back shortly.

Everyone, many thanks for all of your input!

desertgrandma · 03-20-2009, 10:28 PM

Quote:

Originally Posted by daffy4u

She's just saying that if we can figure this out, we can do our own troubleshooting without Amazon's help.

Exactly.

If Daffy and PilotBob can't help you, you may need to call CS........but chances are Daffy can troubleshoot.

'sigh.....I should have know not to interfere with the duck!

jcbeam · 03-20-2009, 10:31 PM

I am happy to report; it's working! I did not do a re-set, simply turned off and back on. I must say though, I believe the USB cord to the Kindle itself is not very "snug"; it rocks a bit if I try to wiggle it. Could that be part of the problem?

Thanks to all of you again for your help and desertgrandma, you are right, this forum doesn't need no stinkin' CS!

daffy4u · 03-20-2009, 10:33 PM

Congratulations and kudos to AnemicOak for the reset suggestion!

desertgrandma · 03-20-2009, 10:36 PM

Quote:

Originally Posted by jcbeam

I am happy to report; it's working! I did not do a re-set, simply turned off and back on. I must say though, I believe the USB cord to the Kindle itself is not very "snug"; it rocks a bit if I try to wiggle it. Could that be part of the problem?

Thanks to all of you again for your help and desertgrandma, you are right, this forum doesn't need no stinkin' CS!

Good for you...........and even tho you did resolve this problem, I think even Daffy will agree with me when I say that the loose connection IS a problem that should be communicated to CS.

You said sometimes the screen will disappear, and you can use your Kindle.........thats not right.

Click on the "Contact Us" button on the right of the following link. Tell them about that, and then let us know what they say.

And..........welcome to MobileRead.

http://www.amazon.com/gp/help/custom...deId=200127470

jcbeam · 03-20-2009, 10:38 PM

I shall report to CS and thank you ever so much!

sirbruce · 03-20-2009, 11:00 PM

They might be able to send you a new USB cable if it's the cable that's the problem and not the connection. Is it loose on the Kindle end or the computer end?

03-20-2009, 10:04 PM	#19
jcbeam Member Posts: 22 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	Renaming to Kindle doesn't do anything. It seems too, that the usb connection is not firm, because the USB screen disappears from the screen and I CAN use, turn pages on Kindle. If I reset, I will loose everything, correct? Or at least the books not from Amazon? Last edited by jcbeam; 03-20-2009 at 10:09 PM.

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03-20-2009, 09:54 PM	#16
jcbeam Member Posts: 22 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	I believe I renamed it Kindle 2 from "removable storage device" or usb storage device, can't remember now. There is no icon on my desktop; XP advises it's "found". And the Kindle screen does show USB drive mode on screen, for a moment, then says to use kindle or continue charging, eject.

03-20-2009, 09:58 PM	#17
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Weird. Some folks have had USB issues resolved by doing a reset, maybe try that?

03-20-2009, 10:20 PM	#24
jcbeam Member Posts: 22 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	Ah-ha! Thanks for the clarification; I was getting paranoid Going to find out how to reset in manual. Be back shortly. Everyone, many thanks for all of your input!

03-20-2009, 10:31 PM	#26
jcbeam Member Posts: 22 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	I am happy to report; it's working! I did not do a re-set, simply turned off and back on. I must say though, I believe the USB cord to the Kindle itself is not very "snug"; it rocks a bit if I try to wiggle it. Could that be part of the problem? Thanks to all of you again for your help and desertgrandma, you are right, this forum doesn't need no stinkin' CS!

03-20-2009, 10:33 PM	#27
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Congratulations and kudos to AnemicOak for the reset suggestion!

03-20-2009, 10:38 PM	#29
jcbeam Member Posts: 22 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	I shall report to CS and thank you ever so much!

03-20-2009, 11:00 PM	#30
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	They might be able to send you a new USB cable if it's the cable that's the problem and not the connection. Is it loose on the Kindle end or the computer end?