Tablet Tablet charger cord is not well made

NickyWithNook · 01-05-2012, 07:50 AM

I was right there when my daughter broke the charger cord, so I saw she wasn't being rough with it. She was just plugging it in, and it broke. The charging pin pulled out of the plastic casing. I looked online to see how much another one would cost and saw that the reviews for the charging cord are mainly one star, because this appears to be a very common problem. I am not impressed. I don't want to have to buy a new charging cord every few weeks at $15 a pop.

NickyWithNook · 01-05-2012, 10:16 AM

Good update! They must be aware it's a problem, because I took it in when I was at a dentist appointment near B&N, and they replaced it for free with no hassle at all. So I wish the cable was less fragile, but I'm pleased with their customer service.

geertm · 01-05-2012, 12:41 PM

Like the previous post already mentioned. This is a known problem. Just phone B&N customer service. They will send you a free new charger cord.

Apache · 01-05-2012, 04:30 PM

The end of mine came apart too. They sent me a new one after I called customer service.
Apache

taosaur · 01-06-2012, 09:43 PM

Wow. They better not give you any hassle, because the tips of Nook Color cords have been falling apart in people's hands for a solid year, and my guess is that they not only didn't address the issue in the original product, but shipped the same defective cords with the newer model.

Gdzhlpr · 01-12-2012, 08:47 PM

I called b&n, explained the issue and they sent me a new cord. I googled it and found a thread somewhere else. Make sure you tell them it is a known issue. I had mine over a year when I called. sent in the mail free of charge.

01-05-2012, 07:50 AM	#1
NickyWithNook Guru Posts: 748 Karma: 3942770 Join Date: Sep 2011 Location: Michigan, USA Device: Kindle Fire, Kindle Paperwhite (Don't use Nook anymore)	Tablet charger cord is not well made I was right there when my daughter broke the charger cord, so I saw she wasn't being rough with it. She was just plugging it in, and it broke. The charging pin pulled out of the plastic casing. I looked online to see how much another one would cost and saw that the reviews for the charging cord are mainly one star, because this appears to be a very common problem. I am not impressed. I don't want to have to buy a new charging cord every few weeks at $15 a pop.

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01-05-2012, 10:16 AM	#2
NickyWithNook Guru Posts: 748 Karma: 3942770 Join Date: Sep 2011 Location: Michigan, USA Device: Kindle Fire, Kindle Paperwhite (Don't use Nook anymore)	Good update! They must be aware it's a problem, because I took it in when I was at a dentist appointment near B&N, and they replaced it for free with no hassle at all. So I wish the cable was less fragile, but I'm pleased with their customer service.

01-05-2012, 12:41 PM	#3
geertm Guru Posts: 822 Karma: 2000000 Join Date: Apr 2009 Location: The Netherlands Device: Kobo Aura One	Like the previous post already mentioned. This is a known problem. Just phone B&N customer service. They will send you a free new charger cord.

01-05-2012, 04:30 PM	#4
Apache Readaholic Posts: 5,132 Karma: 89858112 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	The end of mine came apart too. They sent me a new one after I called customer service. Apache

01-06-2012, 09:43 PM	#5
taosaur intelligent posterior Posts: 1,562 Karma: 21295618 Join Date: Mar 2009 Location: Ohiopolis Device: Kindle Paperwhite 2, Samsung S8, Lenovo Tab 3 Pro	Wow. They better not give you any hassle, because the tips of Nook Color cords have been falling apart in people's hands for a solid year, and my guess is that they not only didn't address the issue in the original product, but shipped the same defective cords with the newer model.

01-12-2012, 08:47 PM	#6
Gdzhlpr Connoisseur Posts: 51 Karma: 10 Join Date: Dec 2010 Device: Nook Color	I called b&n, explained the issue and they sent me a new cord. I googled it and found a thread somewhere else. Make sure you tell them it is a known issue. I had mine over a year when I called. sent in the mail free of charge.

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