12-09-2011, 04:01 PM | #1 |
Member
Posts: 16
Karma: 10
Join Date: Apr 2010
Device: Sony PRS-350
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Amazon customer service = great
Just wanted to share my story, since it is so unusual in this day and age.
I have a 3rd gen Kindle with 3G and noticed a few months ago that the 3G radio was no longer working. Since I have WiFi at home and work this hasn't been a big deal, but this week I decided to get it resolved. I followed the online troubleshooting tips. This included resetting to factory defaults. After doing the reset, I was unable to register the device, even while connected to my home WiFi. It also started randomly rebooting. So I called customer service. He did *not* make me go through all the steps I'd already gone through. He was able to tell instantly that I was still in warranty. We brought up the 611 page (no WAN info available was the result) and so he offered to ship me a new unit by 2-day air, which I just received. Awesome! Lee |
12-09-2011, 04:35 PM | #2 |
Spork Connoisseur
Posts: 2,355
Karma: 16780603
Join Date: Mar 2011
Device: Nook Color
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Hail Bezos!
Good to see another happy customer, thanks for sharing your tale! |
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12-09-2011, 11:11 PM | #3 |
Queen of Procrastination
Posts: 1,884
Karma: 1802
Join Date: Jul 2010
Location: Nevada
Device: K2, K3, Fire
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Yep, Amazon CS has always been great IMO! Glad it worked out for you
Sandy |
12-09-2011, 11:56 PM | #4 |
Guru
Posts: 973
Karma: 2458402
Join Date: Aug 2010
Location: St. Louis
Device: Kindle Keyboard, Nook HD+
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It's only great if you call them, which isn't an option for many people.
It's awful if you try to interact with them online. |
12-10-2011, 01:13 AM | #5 |
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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