Aura Syncing Issue

wroane · 05-06-2017, 01:49 PM

My Aura One has not synced over wi-fi for the last 4 days since 5-2-17. I have tried it multiple times, but it just hangs at "syncing" even overnight. Coincidentally, this started the day after it updated from 4.1.7 to 4.3.8945. Is this a common problem? Are there solutions without patching or resetting?

GeoffR · 05-06-2017, 04:45 PM

Sync on my Glo only works if I start it when there are bars showing on the wi-fi icon. If I start it when wi-fi is off or asleep then the sync icon spins but nothing happens. So to sync I tap the sync button once, wait until the wi-fi bars come up, tap sync again to cancel, then tap sync a third time to restart.

My Glo is running firmware 4.3.9084 now, but the sync problem has been there since 4.2.

wroane · 05-06-2017, 09:42 PM

Quote:

Originally Posted by GeoffR

Sync on my Glo only works if I start it when there are bars showing on the wi-fi icon. If I start it when wi-fi is off or asleep then the sync icon spins but nothing happens. So to sync I tap the sync button once, wait until the wi-fi bars come up, tap sync again to cancel, then tap sync a third time to restart.

My Glo is running firmware 4.3.9084 now, but the sync problem has been there since 4.2.

Thanks, doing that worked for me

GeoffR · 05-24-2017, 01:04 AM

Just to note that this problem has been fixed in firmware 4.4.9344 / 4.4.9349.

05-06-2017, 01:49 PM	#1
wroane Enthusiast Posts: 25 Karma: 10 Join Date: Jan 2010 Location: California Device: First 3 Kindles, H2O, Last 3 years Kobo Aura One	Syncing Issue My Aura One has not synced over wi-fi for the last 4 days since 5-2-17. I have tried it multiple times, but it just hangs at "syncing" even overnight. Coincidentally, this started the day after it updated from 4.1.7 to 4.3.8945. Is this a common problem? Are there solutions without patching or resetting?

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05-06-2017, 04:45 PM	#2
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	Sync on my Glo only works if I start it when there are bars showing on the wi-fi icon. If I start it when wi-fi is off or asleep then the sync icon spins but nothing happens. So to sync I tap the sync button once, wait until the wi-fi bars come up, tap sync again to cancel, then tap sync a third time to restart. My Glo is running firmware 4.3.9084 now, but the sync problem has been there since 4.2.

05-24-2017, 01:04 AM	#4
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	Just to note that this problem has been fixed in firmware 4.4.9344 / 4.4.9349.

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