I've joined the ranks of those waiting for repairs.

delphidb96 · 01-01-2008, 10:35 PM

Yep. 30 minutes ago my Power button collapsed upon clicking it to turn off. It's now OFF and the power button won't work - it's stuck DOWN. And theres a very, very faint rattle.

I'm not competent enough to really go in and do major repairs, but I discovered when trying to see if I could just 'pop-off' the rear cover, that the screw holding on the battery cover and the visible screw inside the battery compartment aren't the only ones. And I'm loathe to mess with uncovering the rubber from off the others.

BTW, is everyone's battery glued down? Mine was.

Derek

HarryT · 01-02-2008, 03:17 AM

Ouch! Sorry to hear that, Derek

.

There's a screw under the sticky label with the serial number, etc, on it; you can feel it through the label. Near the left side of the label. It's pretty normal to put screws under labels so that the manufacturer can tell if you've been messing with the inside of the machine.

Very best of luck in getting a replacement; you of all people deserve one rapidly!

SandySchwab · 01-02-2008, 04:19 AM

Ouch indeed. I hope you'll get a replacement quickly, Derek!

delphidb96 · 01-02-2008, 11:28 AM

Quote:

Originally Posted by SandySchwab

Ouch indeed. I hope you'll get a replacement quickly, Derek!

I'm sure I brought it on myself when I dropped it a few months ago. At the time, the only thing that happened was a column of dead pixels appeared on the screen. But I'm sure that I probably weakened something and after all this use, that something, which made the button work, just failed.

Sad really... I was right in the middle of a Kasey Michaels mystery story. And I loathe the Sony PRS-500 after all these months of having a Vizplex unit.

Derek

cmbs · 01-02-2008, 10:35 PM

I can't wait to see if they bother to reply to you at all. I am so extremely unimpressed with their customer service.

Sorry about your broken cybook.

delphidb96 · 01-03-2008, 01:09 AM

Quote:

Originally Posted by cmbs

I can't wait to see if they bother to reply to you at all. I am so extremely unimpressed with their customer service.

Sorry about your broken cybook.

If it happens, it will happen soon because they really want to get the engineering samples back for examination and they want us to have at least one of the units that has been pre-packaged the way it will be sold through NAEB. I guess I get my NAEB softcover case after all.

Derek

delphidb96 · 01-03-2008, 01:13 AM

Quote:

Originally Posted by cmbs

I can't wait to see if they bother to reply to you at all. I am so extremely unimpressed with their customer service.

Sorry about your broken cybook.

And I think that part of the problem is, well, the holidays and, well, the 800-pound gorilla called 'backordered'. I mean, Sony's backordered, Amazon's backordered and Bookeen's backordered on their units, which means if the problem isn't software-related or cannot be fixed with a few simple parts/adjustments, there are no swap-out units with which to exchange. And that last really can't be laid to Bookeen as it's pretty much PVI's fault for not producing enough eInk displays.

Derek

HarryT · 01-03-2008, 02:50 AM

Quote:

Originally Posted by delphidb96

And that last really can't be laid to Bookeen as it's pretty much PVI's fault for not producing enough eInk displays.

I'm not sure that "fault" is the right word to use

. I'm sure that any manufacturer would LOVE to have the "problem" of being able to sell every unit that they can make!

delphidb96 · 01-08-2008, 11:45 AM

So I sent out the Cybook via FedEx on Saturday morning. It arrived in Memphis Tennessee by Sunday evening. By Monday evening it was in the Paris FedEx center. (Mind you, this was sent out via FedEx International Priority!) Today, it went out on the delivery truck. It had to go about three miles. As of 1:48PM, France time, it arrived at Bookeen, only to find the freaking place closed!!!

I despair, I simply despair.

Derek

ggendel · 01-08-2008, 04:01 PM

Caught with the 4 day work week or was there something else that had them closed?

delphidb96 · 01-08-2008, 05:25 PM

Quote:

Originally Posted by ggendel

Caught with the 4 day work week or was there something else that had them closed?

Who knows??? *I* live in California-where, despite constant rumors to the contrary, most of us are workaholics who can't bear to not work at least 50+ hours per week.

Oh well, at least my X51V hasn't dropped dead on me yet. But I'm going crazy 'reading'

the small screen!

Derek

JSWolf · 01-08-2008, 05:30 PM

Why not read on the 500?

delphidb96 · 01-08-2008, 05:55 PM

Quote:

Originally Posted by JSWolf

Why not read on the 500?

Ha! Yeah, right! As *IF* I'd take my life into my hands by attempting to pry it from my mother's grasp! She's right smack dab in the middle of "On Basilisk Station" and she doesn't react well to giving up books she's interested in!

IOW, I'm a coward!

Derek

delphidb96 · 01-11-2008, 03:59 PM

It's been six whole days, three of which have the dead Cybook in the hands of Bookeen... I've yet to receive my new one or hear back when they expect to ship...

Derek

JSWolf · 01-11-2008, 04:02 PM

My guess would be the sometime around end of the month. Now is not a good time to be waiting for a replacement unit due to screen shortages.

01-01-2008, 10:35 PM	#1
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	I've joined the ranks of those waiting for repairs. Yep. 30 minutes ago my Power button collapsed upon clicking it to turn off. It's now OFF and the power button won't work - it's stuck DOWN. And theres a very, very faint rattle. I'm not competent enough to really go in and do major repairs, but I discovered when trying to see if I could just 'pop-off' the rear cover, that the screw holding on the battery cover and the visible screw inside the battery compartment aren't the only ones. And I'm loathe to mess with uncovering the rubber from off the others. BTW, is everyone's battery glued down? Mine was. Derek

01-08-2008, 11:45 AM	#9
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	Just a quick update. So I sent out the Cybook via FedEx on Saturday morning. It arrived in Memphis Tennessee by Sunday evening. By Monday evening it was in the Paris FedEx center. (Mind you, this was sent out via FedEx International Priority!) Today, it went out on the delivery truck. It had to go about three miles. As of 1:48PM, France time, it arrived at Bookeen, only to find the freaking place closed!!! I despair, I simply despair. Derek

01-11-2008, 03:59 PM	#14
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	AAAaaaaannnndddd.... It's been six whole days, three of which have the dead Cybook in the hands of Bookeen... I've yet to receive my new one or hear back when they expect to ship... Derek

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01-02-2008, 03:17 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Ouch! Sorry to hear that, Derek . There's a screw under the sticky label with the serial number, etc, on it; you can feel it through the label. Near the left side of the label. It's pretty normal to put screws under labels so that the manufacturer can tell if you've been messing with the inside of the machine. Very best of luck in getting a replacement; you of all people deserve one rapidly!

01-02-2008, 04:19 AM	#3
SandySchwab Mad Author Posts: 39 Karma: 34 Join Date: Dec 2007 Location: Frankfurt, Germany Device: Cybook	Ouch indeed. I hope you'll get a replacement quickly, Derek!

01-02-2008, 10:35 PM	#5
cmbs non-believer Posts: 384 Karma: 713 Join Date: Dec 2007 Location: USA Device: Cybook Gen 3, JetBook Lite	I can't wait to see if they bother to reply to you at all. I am so extremely unimpressed with their customer service. Sorry about your broken cybook.

01-08-2008, 04:01 PM	#10
ggendel Connoisseur Posts: 54 Karma: 54 Join Date: Dec 2007 Device: Cybook 3	Caught with the 4 day work week or was there something else that had them closed?

01-08-2008, 05:30 PM	#12
JSWolf Resident Curmudgeon Posts: 73,962 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Why not read on the 500?

01-11-2008, 04:02 PM	#15
JSWolf Resident Curmudgeon Posts: 73,962 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	My guess would be the sometime around end of the month. Now is not a good time to be waiting for a replacement unit due to screen shortages.

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