12-10-2012, 02:44 PM | #16 | |
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They were TOLD to keep the iPads. |
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12-10-2012, 02:50 PM | #17 | |
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My comments have been directed to PatNY, who is claiming that customers should make no effort to rectify the mistake and that it is acceptable to benefit from errors worth thousands of dollars since they don't impact a company's bottom line, or because returning them would make no difference to the affected employees anyway. Or something like that. His reasoning not very easy to follow. Oh, and it's especially OK "in the case of iPads," whatever that means. |
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12-10-2012, 03:01 PM | #18 | |
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And I never said customers should make "no effort to rectify" such a mistake. In the case where a job is at stake or the company would suffer financially, I actually said the opposite. --Pat Last edited by PatNY; 12-10-2012 at 03:12 PM. |
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12-10-2012, 03:04 PM | #19 | |
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Bold mine And then went on to say: It's up to each individual to assess the situation and do what they deem fit. I don't see where PatNY implied that it's ok to steal from the company. IMO if you make and effort to return the product and the company declines, why shouldn't you keep it? |
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12-10-2012, 03:07 PM | #20 |
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Then I apologize. There was no frame of reference as a response to PatNY, so I thought what I thought. I'm still not sure how you comment about keeping the change and being an example made your point, though.
edited to add: This was in response to holymadness. Last edited by mrscoach; 12-10-2012 at 03:10 PM. |
12-10-2012, 03:29 PM | #21 | |||
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His attempts to justify this dishonest behaviour are totally specious. He writes: "If the person returns the 4 iPads would that be likely to change the company's bottom line significantly?" All of a sudden significance enters into it; PatNY is claiming there is acceptable threshold for stealing. Below a certain percentage, stealing is OK. Above, less OK. What sort of basis for a moral system is this? If you find a wallet in the street, are you less obligated to turn it in if the owner is wealthy than if the owner is poor? Is that what you teach your children? He then writes: "If the person returns the 4 iPads would that be likely to change someone's job if it was in jeopardy?" He acknowledges that an employee could potentially be fired for the error, but that it's not worth the effort to try to prevent this because Best Buy is so badly organized that it wouldn't make any difference. I don't know about you, but that smells like a crock to me. Lastly, there is this bizarre comment: "A consumer keeping an item sent to them is not breaking the law. Apples and oranges. Especially in the case of the iPads!" As I read it, he is saying it is especially acceptable to keep mistakenly sent merchandise if said merchandise is an iPad. Lord knows why that should be. Quote:
The customers tried to alert BB about the error. BB got some free publicity by letting them keep the extra items. Win-win. Last edited by holymadness; 12-10-2012 at 03:33 PM. |
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12-10-2012, 03:42 PM | #22 | |
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As for a found wallet, if it belonged to Donald Trump, I'd take the money out and then send the wallet back to him anonymously with the rest of the contents intact. --Pat |
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12-10-2012, 03:47 PM | #23 | |
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12-10-2012, 03:48 PM | #24 |
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Also would depend on where you are. In my neck of the woods (Pennsylvania), we have a crimes code section titled "Theft of Property Lost, Mislaid or Delivered by Mistake". If you (the recipient) know it was a mistake, and you fail to return it, you are committing a crime.
Of course, if you contact the company and they tell you, "keep them", you're in the clear. But you are committing a crime if you just keep quiet and hope no one notices. |
12-10-2012, 03:52 PM | #25 |
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12-10-2012, 04:09 PM | #26 | |
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FYI, what I meant by my original statement is that the situation with the iPads in this particular case was "apples and oranges" compared to the situation brought up by ucfgrad93 where Enron intentionally screwed over millions of people including its own employees. --Pat |
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12-11-2012, 08:14 AM | #27 |
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deleted
Last edited by luqmaninbmore; 12-11-2012 at 08:16 AM. Reason: deleted |
12-11-2012, 08:32 AM | #28 | |
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I think 'delivered by mistake' applies to items delivered to the wrong address, not items mailed to the proper address mistakenly. It's Federal Law that anything sent through the mail that the recipient did not order is considered a gift and the sender cannot demand payment for it. This is to prevent scams. I do think one has a moral duty to try to return the said items, but by Federal Law one does not have to nor can one be compelled to pay for them. So be very careful what you mail. |
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12-11-2012, 08:46 AM | #29 |
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I recently heard of a similar problem with another company. A customer used his protection plan to get a replacement device, and it was sent to the wrong place. They instead sent him another one. A few days later both units showed up. He tried to contact them and report the error, and they instead sent him another one, apparently not getting the message. By the time I heard about it he had four devices in his possession and they were simply unable to understand what was happening.
Would he be in the wrong to keep all those after trying multiple times to give them back? Nope. |
12-11-2012, 09:17 AM | #30 |
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I can recall quite a few instances when various companies made mistakes in my favor and told me to keep the extra or wrong item. Generally it has been for things that cost under $50; they say it's just not worth the hassle of a return. I'm surprised that a company wouldn't think the return of four extra iPads would be worthwhile, though.
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