Older Kindles Unable to Register.

SKK · 05-19-2018, 03:21 PM

Is anybody else having this problem? I can Only Register Kindle Oasis's, Kindle Voyages, Kindle Paperwhites, Kindle 7th and 8th Generations. Anything older than that refuses to register.

Tarana · 05-19-2018, 04:14 PM

I'm able to register all my kindles including 4 Kindle Keyboards, kindle touch, kindle 6" 4th gen. I don't have anything older than a kindle keyboard. When I had problems registering one 4th gen, it turned out I was typing my email address incorrectly (I kept dropping the .com). All of these were used (I wasn't original owner).

If that doesn't work, do a hard reset. If that still doesn't work, call Amazon and see if there is something funky about the registration.

SKK · 05-19-2018, 04:22 PM

I tried resetting it, and it didn't work. I did contact Amazon and they can't do anything. I have tried around 50 of the older Kindles and none of them register. I can register the newer Kindles just fine. Amazon also confirmed for me that they are not blacklisted.

SKK · 05-19-2018, 04:23 PM

Maybe it is just something wrong with my Amazon account, but that wouldn't explain being able to register the newer Kindles.

Tarana · 05-19-2018, 06:43 PM

Ok, deregistered and registered a voyage and tried to register kindle 4 and I'm getting exactly the same problem you are. I'll give Amazon a call to let them know there's some kind of a problem.

Tarana · 05-19-2018, 07:13 PM

Oh I know what it is!! You have to Manually update the system. Go to Amazon and look for the download for your device . Download onto reader, restart and you'll be set. Then it should connect.

SKK · 05-19-2018, 07:23 PM

Thanks for your help! However they are updated to the newest firmware. I think it is a problem at Amazon's end.

Tarana · 05-19-2018, 07:42 PM

Ok, I contacted Amazon and he had me hold reset button for 40 seconds and reregistered it on his end. I was already connected to wifi, not sure if that is your case. Sorry I couldn't help you but by going through the device section, I think I got to technical help directly. Give it another try.

SKK · 05-19-2018, 07:46 PM

Hi, thanks for your help. I got them successfully registered by them registering it on their end, and my WiFi on like you said. I would still like to be able to register it from the Kindles end though. Amazon needs to fix the problem.

SKK · 05-20-2018, 03:38 PM

I complained about the problem to Amazon. They told me that they would pass on my information to the right people, and that the problem would be fixed sometime this week. I hope that is true.

montalex · 05-21-2018, 11:01 AM

LOL! I panicked and check my Kindle Keyboards, which I depend upon for 3G when I'm in the country to get newspapers, etc. I'm dreading the day when Amazon cuts this connection, but so far they've been great. As far as newer models go, I'm perfectly happy reading on Kindle 3 (I have 4 or 5, discarded by friends, repaired with new screens, motherboards, etc.

SKK · 05-21-2018, 11:05 AM

Everything works fine if your kindles are already registered. You just need to call Amazon and have them register it on their end if it is deregistered.

Amiieey · 05-22-2018, 10:56 PM

I just got a Kindle 5th Gen two days ago and Amazon can register it on their end, but I can't register it on my end (from the Kindle). You are not alone in this issue because I saw a post on Reddit about it too. I swear on my life the info I enter on the Kindle is correct - I double check like 3 times each time. And it is up to date too. So who knows what the problem is.

knc1 · 05-23-2018, 08:05 AM

Quote:

Originally Posted by Amiieey

I just got a Kindle 5th Gen two days ago and Amazon can register it on their end, but I can't register it on my end (from the Kindle). You are not alone in this issue because I saw a post on Reddit about it too. I swear on my life the info I enter on the Kindle is correct - I double check like 3 times each time. And it is up to date too. So who knows what the problem is.

What firmware version?
Did you install the most recent version that is now posted by Amazon?
(Amazon rolled the TLS and cert updates into the most recent firmware for the device but did not change its external version number.)

WHICH "Kindle 5th. gen" ?
See:
https://wiki.mobileread.com/wiki/Kindle_Serial_Numbers
Or just post the first six characters of your device's serial number.

Tarana · 05-23-2018, 09:22 AM

It is definitely on their end, so don't beat yourself up. Just call and have them register it for you. It's kind of a hassle for me because I'm selling a couple of old units, but at least they can be registered through customer service until they fix it.

05-19-2018, 03:21 PM	#1
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	Older Kindles Unable to Register. Is anybody else having this problem? I can Only Register Kindle Oasis's, Kindle Voyages, Kindle Paperwhites, Kindle 7th and 8th Generations. Anything older than that refuses to register.

05-19-2018, 04:14 PM	#2
Tarana Wizard Posts: 4,028 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	I'm able to register all my kindles including 4 Kindle Keyboards, kindle touch, kindle 6" 4th gen. I don't have anything older than a kindle keyboard. When I had problems registering one 4th gen, it turned out I was typing my email address incorrectly (I kept dropping the .com). All of these were used (I wasn't original owner). If that doesn't work, do a hard reset. If that still doesn't work, call Amazon and see if there is something funky about the registration. Last edited by Tarana; 05-19-2018 at 04:17 PM.

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05-19-2018, 04:22 PM	#3
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	I tried resetting it, and it didn't work. I did contact Amazon and they can't do anything. I have tried around 50 of the older Kindles and none of them register. I can register the newer Kindles just fine. Amazon also confirmed for me that they are not blacklisted.

05-19-2018, 04:23 PM	#4
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	Maybe it is just something wrong with my Amazon account, but that wouldn't explain being able to register the newer Kindles.

05-19-2018, 06:43 PM	#5
Tarana Wizard Posts: 4,028 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	Ok, deregistered and registered a voyage and tried to register kindle 4 and I'm getting exactly the same problem you are. I'll give Amazon a call to let them know there's some kind of a problem.

05-19-2018, 07:13 PM	#6
Tarana Wizard Posts: 4,028 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	Oh I know what it is!! You have to Manually update the system. Go to Amazon and look for the download for your device . Download onto reader, restart and you'll be set. Then it should connect.

05-19-2018, 07:23 PM	#7
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	Thanks for your help! However they are updated to the newest firmware. I think it is a problem at Amazon's end.

05-19-2018, 07:42 PM	#8
Tarana Wizard Posts: 4,028 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	Ok, I contacted Amazon and he had me hold reset button for 40 seconds and reregistered it on his end. I was already connected to wifi, not sure if that is your case. Sorry I couldn't help you but by going through the device section, I think I got to technical help directly. Give it another try.

05-19-2018, 07:46 PM	#9
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	Hi, thanks for your help. I got them successfully registered by them registering it on their end, and my WiFi on like you said. I would still like to be able to register it from the Kindles end though. Amazon needs to fix the problem.

05-20-2018, 03:38 PM	#10
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	I complained about the problem to Amazon. They told me that they would pass on my information to the right people, and that the problem would be fixed sometime this week. I hope that is true.

05-21-2018, 11:01 AM	#11
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	LOL! I panicked and check my Kindle Keyboards, which I depend upon for 3G when I'm in the country to get newspapers, etc. I'm dreading the day when Amazon cuts this connection, but so far they've been great. As far as newer models go, I'm perfectly happy reading on Kindle 3 (I have 4 or 5, discarded by friends, repaired with new screens, motherboards, etc.

05-21-2018, 11:05 AM	#12
SKK Addict Posts: 217 Karma: 55570 Join Date: Jun 2016 Location: N/A Device: N/A	Everything works fine if your kindles are already registered. You just need to call Amazon and have them register it on their end if it is deregistered.

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05-22-2018, 10:56 PM	#13
Amiieey Connoisseur Posts: 71 Karma: 2032204 Join Date: Aug 2015 Device: Kobo Clara HD, Likebook Mars, Kindle Fire HD 8	I just got a Kindle 5th Gen two days ago and Amazon can register it on their end, but I can't register it on my end (from the Kindle). You are not alone in this issue because I saw a post on Reddit about it too. I swear on my life the info I enter on the Kindle is correct - I double check like 3 times each time. And it is up to date too. So who knows what the problem is.

05-23-2018, 09:22 AM	#15
Tarana Wizard Posts: 4,028 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	It is definitely on their end, so don't beat yourself up. Just call and have them register it for you. It's kind of a hassle for me because I'm selling a couple of old units, but at least they can be registered through customer service until they fix it.