Kindle Keyboard (wifi/3G) unable to register

crowt999 · 06-10-2014, 09:29 AM

Hello all.. I've been on the phone with Amazon too many times to count, and here is a short story of the issue. Amazon removed my kindle registration during a cleanup of my MP3 authorized devices... I had not used the reader in a while, and just this weekend noticed that it was no longer registered to me. So when I tried to re-register it, I got a message that the kindle could not connect at this time.. (Even though the WIFI signal was fine) I also noticed that my Kindle would no longer connect to the 3G signal as a default. So after some research - i suspected that my kindle was blacklisted, and I tried to have Amazon remove it from the list. That did not work either. I've performed several factory resets, and still cannot get the 3G to work or the kindle to register to my account. I even tried to ENABLE_DIAGS on the device, and run the WAN test, but that test failed - with an error message & said the WAN could not be powered on. Anyone else seen this type of issue?

So my first question:
I am running software version (3.4), and would like to try a prior version to see if that fixes the problem - Is there a way to install a prior version ?

Second Question:
If I jailbreak the device, what (if any) utilities can I use to try and get the kindle registered again? I don't necessarily need 3G, but I think that has something to do with the fact that I cannot register it in the first place

any

would be appreciated - will be glad to send any diagnostic information that would help...

Dean

Glorfindel · 06-10-2014, 11:01 AM

I don't know if it would work, but you could get the SN off a K3 that is broken beyond all repair and use it on yours. to change it you'ed have to go in diags..

NiLuJe · 06-10-2014, 11:04 AM

And you won't find any help to do that here. Check the forum & subforum guidelines, and the nice locked icon on the last thread that asked this kind of stuff

.

TL;DR: If it's blacklisted, it's blacklisted.

HarryT · 06-10-2014, 11:05 AM

Amazon should be able to tell you immediately whether or not your Kindle is blacklisted from its serial number. But why would it be blacklisted now if it wasn't before? Amazon don't blacklist a device unless it's been reported lost or stolen, or unless it's a faulty device that they've sent out a replacement for.

crowt999 · 06-10-2014, 11:10 AM

I'm not looking to do anything illegal.. Just want to get the thing registered properly. I bought it brand new, its out of warranty, and they removed it from my account in error. That is why i'm suspecting they could have blacklisted it... Also - has anyone had a similar problem trying to get the WAN to turn on.? the 611 page says "WAN info not available at this time"

HarryT · 06-10-2014, 11:12 AM

As I said in my previous post, Amazon will be able to tell you immediately whether or not it's blacklisted if you give them the serial number. It's a routine enquiry for them.

knc1 · 06-10-2014, 11:13 AM

Quote:

Originally Posted by crowt999

Hello all.. I've been on the phone with Amazon too many times to count, and here is a short story of the issue. Amazon removed my kindle registration during a cleanup of my MP3 authorized devices... I had not used the reader in a while, and just this weekend noticed that it was no longer registered to me. So when I tried to re-register it, I got a message that the kindle could not connect at this time.. (Even though the WIFI signal was fine) I also noticed that my Kindle would no longer connect to the 3G signal as a default.

So after some research - i suspected that my kindle was blacklisted, and I tried to have Amazon remove it from the list.

That did not work either. I've performed several factory resets, and still cannot get the 3G to work or the kindle to register to my account.

I even tried to ENABLE_DIAGS on the device, and run the WAN test, but that test failed - with an error message & said the WAN could not be powered on.

Anyone else seen this type of issue?

So my first question:
I am running software version (3.4), and would like to try a prior version to see if that fixes the problem - Is there a way to install a prior version ?

Second Question:
If I jailbreak the device, what (if any) utilities can I use to try and get the kindle registered again? I don't necessarily need 3G, but I think that has something to do with the fact that I cannot register it in the first place

any

would be appreciated - will be glad to send any diagnostic information that would help...

Dean

*) Yup - your device is blacklisted.
That: "I tried to have Amazon..." is not very specific, it is a very large company.
If you meant customer service - they do not have access permission to change the blacklistings.
You need to go up, much higher, in the corporate food-chain,

*) Factory resets will not fix this problem, it is an Amazon database entry (@Amazon).

*) A mis-leading error message.

*) Yes, other people have seen it.
And some (at least one) have gotten it cleared up.
It happened to twobob (in England) and he was able to get it removed from the blacklist. Although it took "legal action" (I have no other details).

*a) No, a different firmware version will not change anything.
*b) Not easily. Check our threads on recovering a K3 device.

*) None.
You can't change the Amazon end of things from the Kindle.
There are threads here about getting the WiFi to work on an un-registered device.
But that only allows you to use the WiFi to access your own access point.
Not to use the "Free WiFi" feature of the Amazon network.

- - - -

Your best bet -
Put together your best story -
Call customer service -
Read it to them -
When they say: "Can't do that" -
Ask to speak to their supervisor (superior, manager, boss, ...) -
Repeat this loop as required until you get high enough in the food-chain.

If (when) that fails - start writing.
Depending on country (and perhaps area of the country) will determine to whom you start writing.

Your complaint: "Not receiving services that where purchased."
Quote above telcomm history and story.

In the USA, this sort of thing is handled by State agencies.
In Texas, USA the: "Public Utility Commission; Consumer Protection Division".

(I know, I just had to go this route to get my local, tel-co provided, aDSL line service working properly.
Once the Texas PUC started holding a match to their license to do business in Texas - the tel-co got things fixed in a really big hurry.)

crowt999 · 06-10-2014, 11:39 AM

@knc1... thanks for the advice and I will be following up with Amazon...

Down into the abyss i go....

Jonathanmagic · 05-23-2017, 01:49 AM

Quote:

Originally Posted by crowt999

Hello all.. I've been on the phone with Amazon too many times to count, and here is a short story of the issue. Amazon removed my kindle registration during a cleanup of my MP3 authorized devices... I had not used the reader in a while, and just this weekend noticed that it was no longer registered to me. So when I tried to re-register it, I got a message that the kindle could not connect at this time.. (Even though the WIFI signal was fine) I also noticed that my Kindle would no longer connect to the 3G signal as a default. So after some research - i suspected that my kindle was blacklisted, and I tried to have Amazon remove it from the list. That did not work either. I've performed several factory resets, and still cannot get the 3G to work or the kindle to register to my account. I even tried to ENABLE_DIAGS on the device, and run the WAN test, but that test failed - with an error message & said the WAN could not be powered on. Anyone else seen this type of issue?

So my first question:
I am running software version (3.4), and would like to try a prior version to see if that fixes the problem - Is there a way to install a prior version ?

Second Question:
If I jailbreak the device, what (if any) utilities can I use to try and get the kindle registered again? I don't necessarily need 3G, but I think that has something to do with the fact that I cannot register it in the first place

any

would be appreciated - will be glad to send any diagnostic information that would help...

Dean

Click this link click your device download the latest software and the magic that made it work is SERVICE UPDATE that fixes the 3G issue and just plug the kindle in your pc drag and drop press update and bam worked.

I dragged the update first then after it updated dragged the service update

https://www.amazon.com/gp/help/custo...5517628&sr=1-1

Lolnbegire the kindle store said it wouldn't work and it was because of hardware damage and offered a 20% discount but lucky one staff after 2 days trying told me to download the service/network update super hard to find please share

HarryT · 05-23-2017, 02:24 AM

This will NOT help with a blacklisted Kindle. Do you seriously think that the original poster will have the slightest interest in your reply THREE YEARS after asking the question? Please don't ignore the prominent warning that you're posting to an old thread - it's there for a good reason.

06-10-2014, 09:29 AM	#1
crowt999 DeanKoz Posts: 3 Karma: 10 Join Date: Jun 2014 Device: Kindle Keyboard	Kindle Keyboard (wifi/3G) unable to register Hello all.. I've been on the phone with Amazon too many times to count, and here is a short story of the issue. Amazon removed my kindle registration during a cleanup of my MP3 authorized devices... I had not used the reader in a while, and just this weekend noticed that it was no longer registered to me. So when I tried to re-register it, I got a message that the kindle could not connect at this time.. (Even though the WIFI signal was fine) I also noticed that my Kindle would no longer connect to the 3G signal as a default. So after some research - i suspected that my kindle was blacklisted, and I tried to have Amazon remove it from the list. That did not work either. I've performed several factory resets, and still cannot get the 3G to work or the kindle to register to my account. I even tried to ENABLE_DIAGS on the device, and run the WAN test, but that test failed - with an error message & said the WAN could not be powered on. Anyone else seen this type of issue? So my first question: I am running software version (3.4), and would like to try a prior version to see if that fixes the problem - Is there a way to install a prior version ? Second Question: If I jailbreak the device, what (if any) utilities can I use to try and get the kindle registered again? I don't necessarily need 3G, but I think that has something to do with the fact that I cannot register it in the first place any would be appreciated - will be glad to send any diagnostic information that would help... Dean

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06-10-2014, 11:01 AM	#2
Glorfindel Force-Aware Elf Posts: 4,762 Karma: 11557898 Join Date: Feb 2014 Location: Valinor Device: Kindle 4 w/SO	I don't know if it would work, but you could get the SN off a K3 that is broken beyond all repair and use it on yours. to change it you'ed have to go in diags..

06-10-2014, 11:04 AM	#3
NiLuJe BLAM! Posts: 13,505 Karma: 26047188 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	And you won't find any help to do that here. Check the forum & subforum guidelines, and the nice locked icon on the last thread that asked this kind of stuff . TL;DR: If it's blacklisted, it's blacklisted.

06-10-2014, 11:05 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Amazon should be able to tell you immediately whether or not your Kindle is blacklisted from its serial number. But why would it be blacklisted now if it wasn't before? Amazon don't blacklist a device unless it's been reported lost or stolen, or unless it's a faulty device that they've sent out a replacement for.

06-10-2014, 11:10 AM	#5
crowt999 DeanKoz Posts: 3 Karma: 10 Join Date: Jun 2014 Device: Kindle Keyboard	I'm not looking to do anything illegal.. Just want to get the thing registered properly. I bought it brand new, its out of warranty, and they removed it from my account in error. That is why i'm suspecting they could have blacklisted it... Also - has anyone had a similar problem trying to get the WAN to turn on.? the 611 page says "WAN info not available at this time"

06-10-2014, 11:12 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	As I said in my previous post, Amazon will be able to tell you immediately whether or not it's blacklisted if you give them the serial number. It's a routine enquiry for them.

06-10-2014, 11:39 AM	#8
crowt999 DeanKoz Posts: 3 Karma: 10 Join Date: Jun 2014 Device: Kindle Keyboard	@knc1... thanks for the advice and I will be following up with Amazon... Down into the abyss i go....

05-23-2017, 02:24 AM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	This will NOT help with a blacklisted Kindle. Do you seriously think that the original poster will have the slightest interest in your reply THREE YEARS after asking the question? Please don't ignore the prominent warning that you're posting to an old thread - it's there for a good reason.

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