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Old 04-18-2020, 01:09 PM   #1
xavf
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Kobo Glo N613 - Usb error : Device not detected

Hello,

I am struggling with my Kobo Glo N613 that is not recognized anymore by windows 10 while using the USB cable (code 43 error, Device not detected) and would need help.

I did many unsuccessful tests :

1/ test with another usb cable
2/ reset the battery of my Laptop
3/ uninstall and reconnect using the Device Manager
4/ install the latest windows updates
5/ reinstall usb controllers (Device Manager + reboot)
6/ disable USB selective suspend settings
7/ update the BIOS of my laptop
8/ reinstall windows 10 on my laptop
9/ test with Ubuntu instead of Windows 10

and eventually …

10/ factory reset of the Kobo Glo

After the factory reset, I am not able to upgrade anymore my Kobo (through wifi => systematic error while looking for upgrade, through USB => code 43 error Device not detected).

Any idea on how to proceed to recover my Kobo ?

regards
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Old 11-15-2020, 07:22 PM   #2
Viru78
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I've the same problem. Somewhere i'd read, It can be fix with an USB hub, but don't probe It. My reader is a Kobo Glo HD and hace a laptop Lenovo z5070 with Windows 10 v.1909 with three USB ports.

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Last edited by Viru78; 11-15-2020 at 07:25 PM.
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Old 11-15-2020, 08:05 PM   #3
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Originally Posted by Viru78 View Post
I've the same problem. Somewhere i'd read, It can be fix with an USB hub, but don't probe It. My reader is a Kobo Glo HD and hace a laptop Lenovo z5070 with Windows 10 v.1909 with three USB ports.
I think you are referring to an issue where some USB 3.0 ports were not happy connecting to a Kobo but connecting a USB 2.0 hub in between allowed the Kobo to connect.
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Old 11-16-2020, 07:00 PM   #4
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I think you are referring to an issue where some USB 3.0 ports were not happy connecting to a Kobo but connecting a USB 2.0 hub in between allowed the Kobo to connect.
My laptop has an 3.0 USB ports, and two 2.0 USB, neither of them works with my Glo HD

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Old 11-16-2020, 07:27 PM   #5
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Originally Posted by Viru78 View Post
My laptop has an 3.0 USB ports, and two 2.0 USB, neither of them works with my Glo HD
For the record, my Glo HD doesn't like my main laptop either. It will connect, but as soon as I do anything serious, Windows displays an unknown device error and sometimes the port will stop working until I reboot the laptop. All the other devices are fine. And the Glo HD is fine with all the other computers I have tried it on.
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Old 11-17-2020, 09:07 AM   #6
Viru78
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Thanks for your reply David. My problem is that i ' ve only the laptop, and only can use the ereader via wifi with calibre. USB ports, plug and play doesn't works with my Kobo.

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