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Old 11-01-2013, 06:49 PM   #76
Canuck_in_Japan
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Quote:
Originally Posted by Major General View Post
Basically, yep, that's what they did. They told me to keep the Glo they sent by mistake, and they're sending a new Aura HD.
Wow that's pretty good. Sounds like they honored a hardware problem that they weren't required to honor, made a mistake and let you keep a reader for free and then gave you some Kobo store credit on top of that. Sounds like they deserve a new thread. Kobo Customer Service--I love you!
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Old 11-01-2013, 08:52 PM   #77
FacebookVirus
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Originally Posted by Canuck_in_Japan View Post
Sounds like they deserve a new thread. Kobo Customer Service--I love you!
The four asterisks add a dual reading of the thread's major thematic content.
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Old 11-04-2013, 12:20 AM   #78
TechniSol
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Am I the only one thinking that the two words that have been suggested as being replaced by the asterisks very often are finely differentiated in the physical act? Another interesting thread in the Kobo forum... I'm thinking that despite a slight screwup(sorry couldn't resist) Kobo came out looking pretty good on this one. At least it seems like someone is paying attention to their public image.
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Old 11-04-2013, 06:38 AM   #79
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Yeah, they did. I would keep them both, if it were me.
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