07-15-2009, 06:10 AM | #1 |
Wizard
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Location: Launceston, Tasmania
Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet
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anyone had recent contact with Bookeen?
That's apart from the Paris meeting of course.
I sent in my Cybook (complete with RMA number) just over a month ago from Tasmania, and have not heard back from them despite emails asking whether they had received it. Is this par for the course? Or are they busy? Or what? Regards, Alex |
07-15-2009, 10:29 AM | #2 |
Wizard
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Location: Paris
Device: Cybooks; Sony PRS-T1
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Try and phone them.
There is someting weird obviously. One month sould have been enough time for your reader to be back. Try and call then. number is **Grabs her cellphone** +33 1 45 65 42 56. |
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07-15-2009, 10:42 AM | #3 | |
zeldinha zippy zeldissima
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Location: Paris, France
Device: eb1150 & is that a nook in her pocket, or she just happy to see you?
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Quote:
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07-15-2009, 02:10 PM | #4 |
01000100 01001010
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Device: Polyamorous
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They have serious CS problems. How long does it take to respond to a customer's e-mail with "it's here."
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07-16-2009, 06:01 AM | #5 |
Wizard
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Join Date: May 2008
Location: Launceston, Tasmania
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Thanks to you all. I wonder if we realise just how powerful MobileRead forums are - I posted last night and got a reply from Bookeen this morning:
We received the Cybook you sent for repair. We will provide you with further feedback as soon as possible. At least I know that it has arrived safely. Regards, Alex |
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07-16-2009, 07:02 AM | #6 |
zeldinha zippy zeldissima
Posts: 27,827
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Join Date: Dec 2007
Location: Paris, France
Device: eb1150 & is that a nook in her pocket, or she just happy to see you?
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i'm glad you've had some news, alex. ihope you get your cybook back soon.
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07-17-2009, 05:38 AM | #7 |
Wizard
Posts: 3,413
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Join Date: May 2008
Location: Launceston, Tasmania
Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet
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07-27-2009, 12:30 PM | #8 |
Connoisseur
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Device: BeBook 1, Cybook Gen3
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They are still there today. I asked the obvious question - when will the epub firmware for Gen3 be released? Friendly voice said:
- In a few weeks, no firm date yet, - they want to release new firmware, but cannot yet, - the wait has nothing to with licensing from SONY. I'm too new to speak about whether this is the same old story, but I think it's still very unofficial. Richard |
07-27-2009, 12:34 PM | #9 |
frumious Bandersnatch
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Location: Spaniard in Sweden
Device: Cybook Orizon, Kobo Aura
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07-27-2009, 12:59 PM | #10 | |
eBook Enthusiast
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07-27-2009, 02:25 PM | #11 |
Connoisseur
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Join Date: Jul 2009
Device: BeBook 1, Cybook Gen3
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Maybe, what link in the chain only recognises SONY PRS- as a dedicated reader device?
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07-27-2009, 02:59 PM | #12 |
Wizard
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I'm prety sure bookeen already had the adobe certification during the mobileread meeting.
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07-27-2009, 03:39 PM | #13 |
Guru
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Location: Warsaw, Poland
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It's the same old story. New firmware was promised to be released before end of 2008, then it was promised in first quarter of 2009, then in the middle of March it was promised to be released by the end of March, since then whoever asks, receives information that it will be few weeks at most.
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07-28-2009, 02:50 AM | #14 |
eBook Enthusiast
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07-28-2009, 02:51 AM | #15 |
eBook Enthusiast
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