Ebay + Warranty

ooo · 04-01-2009, 11:19 AM

Well regardless I already made my purchase on the prs-700 off ebay from an authorized reseller, so I have one year's warrant in case I have problems with dust bunnies.

I was just wondering how warranty generally works for ebay purchased items or say you got it as a gift and you did not get a receipt with the item. How would the warranty work then? Usually when you purchase the item in a store, the bar code is scanned and warranty starts right? However, if your purchasing it from a random ebay seller or a small reseller (maybe not authorized), how does the warranty work exactly? Does the sony reader register the first time you plug it into a computer, etc?

Thanks, excited for the item.

Alphapheemail · 04-01-2009, 12:34 PM

Well, I am not really sure, but from what I gather as long as you have this warranty IN the box with your reader, you should be fine. Maybe I am mistaken.

ooo · 04-01-2009, 12:43 PM

Well what I always wondered was this, even if you have that piece of paper it doesn't specify when you purchased the item. I don't get how warranty works when you give someone a brand new device as a gift, but you don't give them a receipt (That's sort of like ebay).

muse · 04-02-2009, 09:26 AM

I once asked a ebay seller and what he told me was Sony does not provide warranty for products sold on ebay.

p.s. it was a PRS-505

ooo · 04-02-2009, 09:40 AM

Well, I would imagine, purchasing from ebay would be the same as receiving the item as a gift without a receipt. When it comes to warranty if you don't have a receipt your out of luck and ebay doesn't classify as a receipt. I purchased mine on ebay recently, but they are an authorized reseller / they have a physical store where I live, so warranty is valid there.

Okay, let's just throw ebay out of the equation and say you got the item as a gift from a friend and there's no receipt. How would warranty work then? Your saying if you get it as a gift you don't get warranty because it's nontransferable?

thibaulthalpern · 04-02-2009, 11:28 AM

Not all eBay items are sold the same way. Some online stores and brick-and-mortar stores sell on eBay too. For example, I bought my PRS-700 on eBay from DataVision. DataVision is an authorised Sony seller and when they mailed me my package, it came with a receipt. Sony doesn't know I bought it on eBay. It doesn't matter to them.

04-01-2009, 11:19 AM	#1
ooo Enthusiast Posts: 26 Karma: 10 Join Date: Mar 2009 Device: PRS-700	Ebay + Warranty Well regardless I already made my purchase on the prs-700 off ebay from an authorized reseller, so I have one year's warrant in case I have problems with dust bunnies. I was just wondering how warranty generally works for ebay purchased items or say you got it as a gift and you did not get a receipt with the item. How would the warranty work then? Usually when you purchase the item in a store, the bar code is scanned and warranty starts right? However, if your purchasing it from a random ebay seller or a small reseller (maybe not authorized), how does the warranty work exactly? Does the sony reader register the first time you plug it into a computer, etc? Thanks, excited for the item.

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04-01-2009, 12:34 PM	#2
Alphapheemail .a ribbon around a bomb. Posts: 639 Karma: 4334 Join Date: Feb 2009 Location: sigh... ny Device: PRS700	Well, I am not really sure, but from what I gather as long as you have this warranty IN the box with your reader, you should be fine. Maybe I am mistaken.

04-01-2009, 12:43 PM	#3
ooo Enthusiast Posts: 26 Karma: 10 Join Date: Mar 2009 Device: PRS-700	Well what I always wondered was this, even if you have that piece of paper it doesn't specify when you purchased the item. I don't get how warranty works when you give someone a brand new device as a gift, but you don't give them a receipt (That's sort of like ebay).

04-02-2009, 09:26 AM	#4
muse Enthusiast Posts: 45 Karma: 2772 Join Date: Mar 2009 Device: Kobo H2O	I once asked a ebay seller and what he told me was Sony does not provide warranty for products sold on ebay. p.s. it was a PRS-505

04-02-2009, 09:40 AM	#5
ooo Enthusiast Posts: 26 Karma: 10 Join Date: Mar 2009 Device: PRS-700	Well, I would imagine, purchasing from ebay would be the same as receiving the item as a gift without a receipt. When it comes to warranty if you don't have a receipt your out of luck and ebay doesn't classify as a receipt. I purchased mine on ebay recently, but they are an authorized reseller / they have a physical store where I live, so warranty is valid there. Okay, let's just throw ebay out of the equation and say you got the item as a gift from a friend and there's no receipt. How would warranty work then? Your saying if you get it as a gift you don't get warranty because it's nontransferable?

04-02-2009, 11:28 AM	#6
thibaulthalpern Evangelist Posts: 478 Karma: 451808 Join Date: Feb 2009 Location: California, USA Device: my two eyes, KLiiK, Sony PRS-700	Not all eBay items are sold the same way. Some online stores and brick-and-mortar stores sell on eBay too. For example, I bought my PRS-700 on eBay from DataVision. DataVision is an authorised Sony seller and when they mailed me my package, it came with a receipt. Sony doesn't know I bought it on eBay. It doesn't matter to them.

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