Troubleshooting Kindle 3 Wi-Fi 'screen damaged'

veroiatno · 10-02-2013, 03:25 PM

Hello guys ,
does somebody knows if this is possible to be fixed -> photo
I was traveling to Europe, on the way back was reading in the plane and before we land I put it back in my backpack. Today I got my leather cover and I just found out this problem with the screen. I'm thinking that something happened on the airport while passing x-ray scanners or so...
I am wondering if there is some way to clear the screen or any other way to fix it . Just had a conversation with Amazon's CS but unfortunately my warranty already has expired

SAD story

PP: I got an email from Amazon CS (nice guys)

Hello,

I’m following up with the recent chat interaction we had about your Kindle device.

Thank you for contacting in today and taking the time out of your busy schedule. I'm sorry to hear about the issue with your Kindle device.

This is something we need to take into serious consideration, I've passed your issue along to the appropriate people as we continue to determine ways to improve the Kindle experience for our customers.

It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide.

Just so you know, your Kindle device is outside of our One-Year Limited Warranty. We'll be able to replace the device at a discounted price....

HarryT · 10-02-2013, 03:33 PM

You've physically broken the screen substrate - the thin layer of glass under the outer plastic screen. Nothing to do with X-rays.

veroiatno · 10-02-2013, 03:36 PM

I don't know how this happened cause in my back pack there were only clothes only soft stuffs and I always put it in the middle ...

PP: Maybe you are right .. found a link

soulfuldog · 10-02-2013, 03:43 PM

Sometimes the damage is done previously and just a small knock to your Kindle can cause the previous damage to actually crack the screen. Not that it matters how it happened, apart from buying a replacement screen and doing a DIY repair yourself, your only other option is to see if Amazon CS will offer you a discount on a replacement model (some people have been given that offer for out of warranty Kindles) or just buy yourself a new replacment if you want a brand new Paperwhite 2....

veroiatno · 10-02-2013, 03:47 PM

I was checking ebay for new screens from China. I might also check if its worthy to buy new Paperwhite 2 .

montalex · 10-02-2013, 10:01 PM

Quote:

Originally Posted by veroiatno

I was checking ebay for new screens from China. I might also check if its worthy to buy new Paperwhite 2 .

I've replaced screens on 3 Kindle 3s with no problems (getting the smallest of the cable ribbons seated is a pain, but no real problem). I had very good service from AliExpress:

http://www.aliexpress.com/item/Amazo...420625691.html

Fast shipping and very good packaging. If you like the Kindle Keyboard, it's worth saving, I think.

veroiatno · 10-02-2013, 10:54 PM

Quote:

Originally Posted by montalex

I've replaced screens on 3 Kindle 3s with no problems (getting the smallest of the cable ribbons seated is a pain, but no real problem). I had very good service from AliExpress:

http://www.aliexpress.com/item/Amazo...420625691.html

Fast shipping and very good packaging. If you like the Kindle Keyboard, it's worth saving, I think.

Thanks, this is what I will gonna do! I really like my Kindle Keyboard! But I'm having hard time trying to remove the speakers. It's seems that there is glue or something... can't move them..

hunnymonster · 10-03-2013, 04:13 AM

There are a number of disassembly videos on YouTube (I'm mobile just now - tricky to look one up) that will ease you through it.

HarryT · 10-03-2013, 04:22 AM

Quote:

Originally Posted by veroiatno

I don't know how this happened cause in my back pack there were only clothes only soft stuffs and I always put it in the middle ...

PP: Maybe you are right .. found a link

There's no "maybe" about it

. Your photograph shows an absolutely classic image of a broken screen substrate. You can clearly see the curved line of the fracture.

Supra James · 10-03-2013, 09:26 AM

Quote:

Originally Posted by veroiatno

Thanks, this is what I will gonna do! I really like my Kindle Keyboard! But I'm having hard time trying to remove the speakers. It's seems that there is glue or something... can't move them..

I'm doing the same repair. There's no need to remove any speakers! The whole mid-plane assembly comes out in one unit. I started mine off by removing the 3G/Wifi module but even that is not necessary.

The most difficult thing about the procedure, I found, is getting the damn back panel off

tccsargent · 10-05-2013, 10:22 AM

It is pretty easy to replace a Kindle Keyboard screen, by comparison, say, to the K4 screen and those of the higher models. Removing the back cover is not hard if you do it correctly (you use a stiff plastic blade starting just above the right page back lever). Then there are 19 screws to remove, and one ribbon mounted connector, but no parts from the mobo need to be extracted. You can buy a replacement K3 screen on eBay for as little as $49 from US suppliers, and get detailed instructions in the process.

Kindle e-ink screens are extremely delicate and you can easily destroy them during installation, too.

Note that if you replace the screen of a K3 with 3G, you should save the old screen if your Kindle OS is less than 3.4. This is because the new screen may not contain the proper waveform, without which your graphics could end up washed out.

oecherprinte · 10-05-2013, 03:48 PM

The same thing happened to my K3 Keyboard 2 years ago. Amazon CS exchanged the kindle without any additional cost. But that was within the 1 year warranty period.

HarryT · 10-06-2013, 03:20 PM

Quote:

Originally Posted by oecherprinte

The same thing happened to my K3 Keyboard 2 years ago. Amazon CS exchanged the kindle without any additional cost. But that was within the 1 year warranty period.

A broken screen substrate is not a warranty repair; it's damage caused by the user. Amazon may choose to replace it, but you certainly shouldn't rely on it.

veroiatno · 10-18-2013, 09:18 PM

Guys thanks for understanding! Just got the replacement screen. I did it for less then 15 mins, like somebody said the hardest part was to remove the back panel/cover. Now is like brand new even for me looks better than before... I don't know but I'm happy now! Indeed on the back of the screen there is glass which I didn't know about it. Anyways thanks once again and sorry for my stupid way of thinking that the X-rays could do something like this but I didn't drop it at that time so that's why I thought so. I might chat once again with Amazon's CS just to let them know.

HarryT · 10-19-2013, 05:38 AM

Congratulations on a successful repair! Pleased to hear that it worked out well for you.

10-02-2013, 03:25 PM	#1
veroiatno Junior Member Posts: 7 Karma: 27450 Join Date: Aug 2013 Device: Kindle 3	Kindle 3 Wi-Fi 'screen damaged' Hello guys , does somebody knows if this is possible to be fixed -> photo I was traveling to Europe, on the way back was reading in the plane and before we land I put it back in my backpack. Today I got my leather cover and I just found out this problem with the screen. I'm thinking that something happened on the airport while passing x-ray scanners or so... I am wondering if there is some way to clear the screen or any other way to fix it . Just had a conversation with Amazon's CS but unfortunately my warranty already has expired SAD story PP: I got an email from Amazon CS (nice guys) Hello, I’m following up with the recent chat interaction we had about your Kindle device. Thank you for contacting in today and taking the time out of your busy schedule. I'm sorry to hear about the issue with your Kindle device. This is something we need to take into serious consideration, I've passed your issue along to the appropriate people as we continue to determine ways to improve the Kindle experience for our customers. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide. Just so you know, your Kindle device is outside of our One-Year Limited Warranty. We'll be able to replace the device at a discounted price.... Last edited by veroiatno; 10-02-2013 at 03:34 PM.

10-02-2013, 03:36 PM	#3
veroiatno Junior Member Posts: 7 Karma: 27450 Join Date: Aug 2013 Device: Kindle 3	I don't know how this happened cause in my back pack there were only clothes only soft stuffs and I always put it in the middle ... PP: Maybe you are right .. found a link Last edited by veroiatno; 10-02-2013 at 03:42 PM.

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10-02-2013, 03:33 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You've physically broken the screen substrate - the thin layer of glass under the outer plastic screen. Nothing to do with X-rays.

10-02-2013, 03:43 PM	#4
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Sometimes the damage is done previously and just a small knock to your Kindle can cause the previous damage to actually crack the screen. Not that it matters how it happened, apart from buying a replacement screen and doing a DIY repair yourself, your only other option is to see if Amazon CS will offer you a discount on a replacement model (some people have been given that offer for out of warranty Kindles) or just buy yourself a new replacment if you want a brand new Paperwhite 2....

10-02-2013, 03:47 PM	#5
veroiatno Junior Member Posts: 7 Karma: 27450 Join Date: Aug 2013 Device: Kindle 3	I was checking ebay for new screens from China. I might also check if its worthy to buy new Paperwhite 2 .

10-03-2013, 04:13 AM	#8
hunnymonster Zealot Posts: 107 Karma: 1252022 Join Date: Jun 2011 Device: K3 wifi, K3 3G, K Touch, K Paperwhite	There are a number of disassembly videos on YouTube (I'm mobile just now - tricky to look one up) that will ease you through it.

10-05-2013, 10:22 AM	#11
tccsargent Junior Member Posts: 4 Karma: 39034 Join Date: Aug 2012 Device: K3	It is pretty easy to replace a Kindle Keyboard screen, by comparison, say, to the K4 screen and those of the higher models. Removing the back cover is not hard if you do it correctly (you use a stiff plastic blade starting just above the right page back lever). Then there are 19 screws to remove, and one ribbon mounted connector, but no parts from the mobo need to be extracted. You can buy a replacement K3 screen on eBay for as little as $49 from US suppliers, and get detailed instructions in the process. Kindle e-ink screens are extremely delicate and you can easily destroy them during installation, too. Note that if you replace the screen of a K3 with 3G, you should save the old screen if your Kindle OS is less than 3.4. This is because the new screen may not contain the proper waveform, without which your graphics could end up washed out.

10-05-2013, 03:48 PM	#12
oecherprinte Zealot Posts: 115 Karma: 20 Join Date: Jul 2010 Device: Kindle3 3G, Kindle Paperwhite 2	The same thing happened to my K3 Keyboard 2 years ago. Amazon CS exchanged the kindle without any additional cost. But that was within the 1 year warranty period.

10-18-2013, 09:18 PM	#14
veroiatno Junior Member Posts: 7 Karma: 27450 Join Date: Aug 2013 Device: Kindle 3	Guys thanks for understanding! Just got the replacement screen. I did it for less then 15 mins, like somebody said the hardest part was to remove the back panel/cover. Now is like brand new even for me looks better than before... I don't know but I'm happy now! Indeed on the back of the screen there is glass which I didn't know about it. Anyways thanks once again and sorry for my stupid way of thinking that the X-rays could do something like this but I didn't drop it at that time so that's why I thought so. I might chat once again with Amazon's CS just to let them know.

10-19-2013, 05:38 AM	#15
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Congratulations on a successful repair! Pleased to hear that it worked out well for you.