My kindle has gone nuts

thevidyy · 07-09-2012, 12:25 AM

Everything was fine with my kindle 4 until I opened up a book (it may have been a corrupted file?). It froze, I tried restarting it with the power button, it hard rebooted itself (which means I've lost all my books on the device) and I can't get it past the "Setup Complete" stage of the reboot. It's frozen right on the page. I've done several hard reboots after that by holding onto the power button for 30+ seconds, and it's the same every time. I've also noticed that interacting with it is significantly slower and out of the ordinary (I don't remember it being this slow ever.) I've only had the kindle for a little over a month. What should I do?

Edit:
As I was posting this, it got past the "Setup Complete" stage after maybe 15+ minutes of waiting. It's now on the page where I can select books to read. I only see archived items. I click it, and it's frozen again. The pattern here seems to be that it is extremely unresponsive...

RainingLemur · 07-09-2012, 01:15 AM

The default response - Contact Kindle Support. They should be able to help you out.

peter12345 · 07-09-2012, 05:06 AM

try reset - hold home, and then hold restart for 30 seconds - i think that is reset

geekmaster · 07-09-2012, 07:54 AM

If all else fails, try the "simple debricking" sticky thread in the dev corner forum.

Bricorn · 07-09-2012, 04:08 PM

You mention that you think it could be a corrupted/dodgy book file. If you can see it from your PC when connected, try deleting that book, then re-starting. It can't harm...........

HarryT · 07-09-2012, 05:04 PM

I'd do a factory reset; that's what Kindle CS will ask you to do, so you may as well do it.

thevidyy · 07-09-2012, 07:01 PM

Quote:

Originally Posted by Bricorn

You mention that you think it could be a corrupted/dodgy book file. If you can see it from your PC when connected, try deleting that book, then re-starting. It can't harm...........

The corrupted file turns out to not be corrupted. I opened the file via Kindle for PC and it opened perfectly fine. I've called Amazon Customer Support and they're sending me a replacement. What I want to know now is why this happened at all, so as to prevent the same thing from happening again. Thanks, guys.

JSWolf · 07-09-2012, 07:06 PM

Quote:

Originally Posted by thevidyy

The corrupted file turns out to not be corrupted. I opened the file via Kindle for PC and it opened perfectly fine. I've called Amazon Customer Support and they're sending me a replacement. What I want to know now is why this happened at all, so as to prevent the same thing from happening again. Thanks, guys.

The reading software is different on your Kindle then Kindle for PC. So just because it works with K4PC does not means it will work properly with an actual Kindle. Blame Amazon for making things that different when they should be the same.

pidgeon92 · 07-09-2012, 07:10 PM

Quote:

Originally Posted by thevidyy

The corrupted file turns out to not be corrupted.

It is possible that the file was corrupted during the transfer to the Kindle.

JSWolf · 07-09-2012, 07:10 PM

Where did this file come from?

poohbear_nc · 07-09-2012, 09:04 PM

Quote:

Originally Posted by thevidyy

The corrupted file turns out to not be corrupted. I opened the file via Kindle for PC and it opened perfectly fine. I've called Amazon Customer Support and they're sending me a replacement. What I want to know now is why this happened at all, so as to prevent the same thing from happening again. Thanks, guys.

I have experienced a similar occurrence with a book purchased from Amazon. I downloaded to my K3 - which promptly froze when I opened it. The actual book opened just fine using K4PC. As JSWolf pointed out, the software is different for different devices. I never could read this book on my Kindle, only on the PC. My K3 is just fine.

JSWolf · 07-09-2012, 10:40 PM

I've had one case where I've had to reset my 650. Every reader has a problem. It's a matter of how much of a problem it is as to if you need to contact support.

I don't think any reader is 100% bug free.

Blossom · 07-10-2012, 01:34 AM

Quote:

Originally Posted by thevidyy

Edit:
As I was posting this, it got past the "Setup Complete" stage after maybe 15+ minutes of waiting. It's now on the page where I can select books to read. I only see archived items. I click it, and it's frozen again. The pattern here seems to be that it is extremely unresponsive...

If you get back to home page again. Don't touch anything just hook it up to the PC and remove the book it froze on that way and see if that fixes it. A corrupted book will cause this kind of behavior.

thevidyy · 07-11-2012, 12:19 AM

Could it be an indexing problem? I remember putting in 50+ books all at once. Is this too much for the kindle to handle?

Fluribus · 07-11-2012, 12:56 AM

Quote:

Originally Posted by thevidyy

The corrupted file turns out to not be corrupted. I opened the file via Kindle for PC and it opened perfectly fine. I've called Amazon Customer Support and they're sending me a replacement. What I want to know now is why this happened at all, so as to prevent the same thing from happening again. Thanks, guys.

It is always possible that the problem has nothing to do with that file. We are often too quick to assume that coincidence equals causality.

07-09-2012, 12:25 AM	#1
thevidyy Junior Member Posts: 3 Karma: 253862 Join Date: Jul 2012 Device: none	My kindle has gone nuts Everything was fine with my kindle 4 until I opened up a book (it may have been a corrupted file?). It froze, I tried restarting it with the power button, it hard rebooted itself (which means I've lost all my books on the device) and I can't get it past the "Setup Complete" stage of the reboot. It's frozen right on the page. I've done several hard reboots after that by holding onto the power button for 30+ seconds, and it's the same every time. I've also noticed that interacting with it is significantly slower and out of the ordinary (I don't remember it being this slow ever.) I've only had the kindle for a little over a month. What should I do? Edit: As I was posting this, it got past the "Setup Complete" stage after maybe 15+ minutes of waiting. It's now on the page where I can select books to read. I only see archived items. I click it, and it's frozen again. The pattern here seems to be that it is extremely unresponsive... Last edited by thevidyy; 07-09-2012 at 12:29 AM.

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07-09-2012, 01:15 AM	#2
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	The default response - Contact Kindle Support. They should be able to help you out.

07-09-2012, 05:06 AM	#3
peter12345 Connoisseur Posts: 93 Karma: 498332 Join Date: Jun 2012 Device: 2 * K3 with 3G, Sony PRS-T1	try reset - hold home, and then hold restart for 30 seconds - i think that is reset

07-09-2012, 07:54 AM	#4
geekmaster Carpe diem, c'est la vie. Posts: 6,433 Karma: 10773668 Join Date: Nov 2011 Location: Multiverse 6627A Device: K1 to PW3	If all else fails, try the "simple debricking" sticky thread in the dev corner forum.

07-09-2012, 04:08 PM	#5
Bricorn Addict Posts: 289 Karma: 7788748 Join Date: Sep 2009 Location: Fun Town, Thailand Device: Kindle DXG	You mention that you think it could be a corrupted/dodgy book file. If you can see it from your PC when connected, try deleting that book, then re-starting. It can't harm...........

07-09-2012, 05:04 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd do a factory reset; that's what Kindle CS will ask you to do, so you may as well do it.

07-09-2012, 07:10 PM	#10
JSWolf Resident Curmudgeon Posts: 73,998 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Where did this file come from?

07-09-2012, 10:40 PM	#12
JSWolf Resident Curmudgeon Posts: 73,998 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've had one case where I've had to reset my 650. Every reader has a problem. It's a matter of how much of a problem it is as to if you need to contact support. I don't think any reader is 100% bug free.

07-11-2012, 12:19 AM	#14
thevidyy Junior Member Posts: 3 Karma: 253862 Join Date: Jul 2012 Device: none	Could it be an indexing problem? I remember putting in 50+ books all at once. Is this too much for the kindle to handle?

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