01-11-2013, 04:24 PM | #556 | |
The Grand Mouse 高貴的老鼠
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01-11-2013, 05:05 PM | #557 |
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I haven't been keeping up with this thread nor how well the transfers were going but I wanted to report that I got most of my ebooks from fictionwise transfered to B&N. However a good deal of my ereader.com books are MIA. I have figured out that one the ebooks from one publisher, Dorchester, are missing. This is most likely do to the publisher going belly up, but still it would have been nice for Barnes and Noble to mention that to customers. None of the missing books are on the list of books that they couldn't convert so that is deceptive to me.
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01-11-2013, 05:19 PM | #558 | |
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The Dorchester saga is long and convoluted. They were selling books without paying author royalties for some time, and continuing to sell them long after the authors reclaimed their rights. Booksellers refused to remove the books when informed of claims of copyright infringement--or they removed them, and Dorchester said "we have the rights for that!" and they went back up. |
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01-11-2013, 10:10 PM | #559 |
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My one eBook from eReader.com was a free eBook at the time and it did transfer over.
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01-12-2013, 12:03 PM | #560 |
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That's not the full answer either, because I got continued access to Sleeping Planet by William Burkett in the transfer. Bought it from Fictionwise in 2008, and the publisher, Rosetta Solutions, went under sometime in 2010. It's not currently being offered as an ebook anywhere, as far as I can tell.
Last edited by curtw; 01-12-2013 at 12:08 PM. |
01-14-2013, 05:37 AM | #561 |
The Grand Mouse 高貴的老鼠
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We're two weeks into the new year, so I'm having a go at an online chat with the nook UK support.
So far it might as well be a bot responding. I'll post a transcript once I'm done. |
01-14-2013, 05:53 AM | #562 |
The Grand Mouse 高貴的老鼠
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OK, the suggestion was to ring a support line in the afternoon, and they'll transfer me to Fictionwise Customer Support. But it does appear to be a UK freephone number: 0800 279 6665
Chat transcript edited for privacy (not that my details are hard to find!): Spoiler:
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01-14-2013, 09:55 AM | #563 |
The Grand Mouse 高貴的老鼠
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And the UK people couldn't help, and couldn't transfer me to Fictionwise support.
But I find that I can call the US number via skpe, so I'm on the phone with them now. |
01-14-2013, 10:00 AM | #564 |
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The US support line has taken my details, and they're being passed on to a supervisor.
I really don't understand why B&N are so keen on using voice for this process. Wouldn't it be a lot quicker and easier to have it go through a dedicated email address? |
01-14-2013, 12:42 PM | #565 |
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01-14-2013, 12:53 PM | #566 |
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It probably reduce work since fewer people will contact them if they only allow phone contact.
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01-14-2013, 01:03 PM | #567 | |
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I got an email on the 21st promising that things would happen in the new year, and we're two weeks in and nothing's happened. No wonder they're in trouble! |
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01-15-2013, 08:40 AM | #568 |
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01-15-2013, 11:09 AM | #569 | |
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Seems like most everything customer related requires escalation. |
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01-15-2013, 09:27 PM | #570 |
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I just assumed they had a lot more phones than computers.
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