[HELP] Kobo Aura One stuck at USB support screen of KSM 8.

[hpdung99]

I'm panic right now so sorry if i made any grammatical errors

This morning when I connect it to the USB cable to transfer my files (with KSM 8 USB support enabled), things went wrong. I was able to do it properly at first (and for the last 2 weeks), but then the USB connection has some problem. It ejected the device (by itself i supposed, because I didn't even touch the USB wire), I noticed it was disconnected due to the notification sound on my PC.

Then I wasn't able to touch any options on my Kobo, including 'usb disable.sh'. The whole screen didn't respond. I tried to reset (both casual and factory reset with the method here) but seems like i couldn't even reset my device. It just stuck at the USB screen

When I tried to reconnect the device to my PC, well, there's a notification sound to let me know that the device is connected, however, things get worse since my PC couldn't regconize my Kobo Aura One

So can anyone figure out what i might have done wrong and how to fix it ? ty

[tshering]

I guess your device is still unresponsive. Or is it again responsive and only the usb connection does still not work? If your device is still unresponsive and shows the KSM usb screen, your device is possibly still powered on. Try to force it to power down by pressing and holding the power button for at least 25 seconds (the screen will not change, therefore you cannot see at which point the device is powered off). Then try to power it on.

[hpdung99]

Originally Posted by tshering

I guess your device is still unresponsive. Or is it again responsive and only the usb connection does still not work? If your device is still unresponsive and shows the KSM usb screen, your device is possibly still powered on. Try to force it to power down by pressing and holding the power button for at least 25 seconds (the screen will not change, therefore you cannot see at which point the device is powered off). Then try to power it on.

First, thanks for replying.
Well I tried to turn it off and on, and even try to perform a hard reset for like 20 times over the last 4 hours and it still shows ksm usb screen, and unresponsive

[davidfor]

Originally Posted by hpdung99

First, thanks for replying.
Well I tried to turn it off and on, and even try to perform a hard reset for like 20 times over the last 4 hours and it still shows ksm usb screen, and unresponsive

What tshering was trying to say, is that for the factory reset to work, the device must be off. And, if it is off, it might turn on properly. You don't actually know what state the device is in. Force it off by holding the power button down for 20 seconds or so, and then try turning it on. Or the factory reset.

And make sure you have actually charged it for a while.

[tshering]

Originally Posted by hpdung99

First, thanks for replying.
Well I tried to turn it off and on, and even try to perform a hard reset for like 20 times over the last 4 hours and it still shows ksm usb screen, and unresponsive

What happened when you tried to turn it on? Did the led indicate that something is happening? If not, did you try to force it to first properly power down?

[hpdung99]

Originally Posted by davidfor

What tshering was trying to say, is that for the factory reset to work, the device must be off. And, if it is off, it might turn on properly. You don't actually know what state the device is in. Force it off by holding the power button down for 20 seconds or so, and then try turning it on. Or the factory reset.

And make sure you have actually charged it for a while.

Sorry if i misunderstood tshering idea.

So here is what I've done so far, step by step, which literally would help me to "factory reset" my device, but it keep stuck at the USB support screen instead.

1) Charged it for 3 hours. I believe the battery should be fully charged.
2) I turned the device off by holding the power button for 30s (the led indicator in the upper right corner went off)
3) I wait 30 seconds, then I press n hold the power button again (which would perform a hard-reset to my device)
4) Repeat step 1-3 every 2 hours over the last 24 hours

Sorry because i'm new, but did I do the reset method properly? If does, then idk why it didn't go to the restore screen

[davidfor]

Originally Posted by hpdung99

Sorry if i misunderstood tshering idea.

So here is what I've done so far, step by step, which literally would help me to "factory reset" my device, but it keep stuck at the USB support screen instead.

1) Charged it for 3 hours. I believe the battery should be fully charged.
2) I turned the device off by holding the power button for 30s (the led indicator in the upper right corner went off)
3) I wait 30 seconds, then I press n hold the power button again (which would perform a hard-reset to my device)
4) Repeat step 1-3 every 2 hours over the last 24 hours

Sorry because i'm new, but did I do the reset method properly? If does, then idk why it didn't go to the restore screen

As long as you didn't unplug the device after step 1, it should be right.

Sorry, other than this, I don't have anything to suggest. I haven't gotten into trouble with my Aura ONE. But, I did try the factory reset like this when I first got it.

[hpdung99]

Originally Posted by davidfor

As long as you didn't unplug the device after step 1, it should be right.

Sorry, other than this, I don't have anything to suggest. I haven't gotten into trouble with my Aura ONE. But, I did try the factory reset like this when I first got it.

Appreciate your help!