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Old 07-19-2019, 12:10 AM   #1
mrdave
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Kindle ebook causing constant reboots on latest ver. Paperwhite

Hi everyone, looking for an actual Kindle Developer who can go check why a particular ebook would cause constant reboots? Seems completely strange.

The story: My brand new Kindle Paperwhite, 32gb, constantly reboots when it tries to download the book "Deception: A Novel" by Amanda Quick. There are multiple people having the exact same problem, just check the 1-star reviews on the book itself in the Kindle Store.

As part of this process, I made sure I have the latest firmware (5.12.1) and I've both done a factory reset and deregistered the kindle itself multiple times.

Again, I'm not the only person this is happening to, so ...?

Also: Clue: this book does NOT cause a reboot on an ipad, and it does not cause a reboot on an older kindle, just the brand new Paperwhites.

Ideas? Anyone know a software engineer you could pass this along to?
Thanks!
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Old 07-19-2019, 12:56 AM   #2
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Err, we are not Amazon, so, wrong place?

Try shooting a mail to whatever points to the Kindle CS these days instead?
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Old 07-19-2019, 02:03 AM   #3
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Quote:
Originally Posted by mrdave View Post

- - - - -

Anyone know a software engineer you could pass this along to?
Thanks!
One of our members was a consultant once with Amazon/Lab126, but that was very, very long ago in a different universe.

Contact Amazon customer service.
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Old 07-19-2019, 02:22 AM   #4
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you could get the book into calibre - open with editor, look for any unusual coding or structure...
also test if that same book crashes Kindle for PC/mac/whatever if you download a copy to that
does the free sample also crash the kindle or only the full book?
. it could be easier for other folks to test the sample on various devices e.g. other kindles as no purchase needed. o you say it is ok on older kindles but what about voyage, oasis... it may be to do with a particular firmware version rather than a specific device

Last edited by stumped; 07-19-2019 at 02:24 AM.
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Old 07-19-2019, 03:12 AM   #5
ilovejedd
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Quick guess, embedded fonts (on KFX version). Report it to Amazon.

Download & transfer via USB (AZW3) seems to be working though.
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