note pro availability

[anarcat]

So nine days in and I finally got a tracking number from DHL. It's not shipped yet, of course, just at the "Shipment information received" state, which can basically last forever.

I asked about the order status two days ago, and that was my response (implicitely) - I didn't get an actual reply yet.

Goodereader is definitely a disappointment, will not buy again.

[barth90]

Originally Posted by anarcat

So nine days in and I finally got a tracking number from DHL. It's not shipped yet, of course, just at the "Shipment information received" state, which can basically last forever.

I asked about the order status two days ago, and that was my response (implicitely) - I didn't get an actual reply yet.

Goodereader is definitely a disappointment, will not buy again.

Yes I agree Goodereader is quite a disappointment with all their little secrets, like not telling you that your order will ship from Hong Kong.

But after I received a tracking number from DHL, my Note Pro was delivered 3 days after.

[anarcat]

finally got the e-reader today. 90$CAD customs fee. quite frustrating, but the device is here and it works...

[Question Mark]

Originally Posted by anarcat

finally got the e-reader today. 90$CAD customs fee. quite frustrating, but the device is here and it works...

That sucks. I would contact them and ask them to refund that amount since they do not clearly state on the purchase page where the device is shipping from.

When one makes a purchase from a Canadian company which is based in Canada, the assumption is that the item will ship from Canada rather than from a third country unless explicitly stated otherwise. To hide that information away on another page and expose the customer to additional fees is deceptive.

I would also contact Onyx to let them know about this situation because any negative experience which you have purchasing their products reflects badly on them. They might force Good eReader to clearly state the information on the purchase page or they may wish to terminate any relationship with Good eReader as continuing to deals with a company that engages in such deceptive tactics would then tarnish their reputation.

You could bring such information to their attention via their BBS page: http://bbs.onyx-international.com/

Another person raised some concerns over misleading/confusing information from a Russian reseller of their products. Here is the reply that Onyx posted:

Dear, Onyx Boox will take this seriously and talk about this issue with our distributor to make that advertisement publicly.

http://bbs.onyx-international.com/t/...irmware/1404/4

[Question Mark]

As the thread on Good eReader's deceitful shipping practice has been unlisted over on the Onyx BBS site, here is a direct link to the thread:

http://bbs.onyx-international.com/t/...ereader/1423/5

Hopefully, Onyx will act on the information provided and either cut ties with Good eReader or force them to honestly indicate which products are being shipped from overseas. I rather suspect that most of the products listed on their site are being shipped from overseas.

[anarcat]

Originally Posted by Question Mark

As the thread on Good eReader's deceitful shipping practice has been unlisted over on the Onyx BBS site, here is a direct link to the thread:

http://bbs.onyx-international.com/t/...ereader/1423/5

Hopefully, Onyx will act on the information provided and either cut ties with Good eReader or force them to honestly indicate which products are being shipped from overseas. I rather suspect that most of the products listed on their site are being shipped from overseas.

Considering the thread has been unlisted, I'm not sure that will happen at all. But we'll see - they also hinted at making their stuff easier to find, for example - I'd love to have those products visible in a local electronics store..

[Philippe D.]

I ordered a Note Pro from ereader.store (in Germany) on June 16 (sunday), got a shipping notice the following day, and the package arrived some time after that via UPS - I don't know exactly when, I got it just yesterday from a picup point because I was away from home for a whole week.

The package was shipped from Germany, and arrived fine - just like happened a year ago when I ordered the Max 2 from the same source. I don't know what additional shipping charges you may have to pay if ordering from outside Europe, but for Europeans like me, I highly recommend ereader.store.

(Have not tried the device yet, as it's a present for my wife's birthday)

[Question Mark]

The BBS thread about Good e-Reader's deceptive shipping information has been listed again.

http://bbs.onyx-international.com/t/...ereader/1423/9