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Old 11-29-2017, 11:46 PM   #1
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Exclamation Amazon Down?
Amazon suddenly asked for my password. When I entered it, it said that the password was incorrect. I normally use LastPass to log in. I copied and pasted the password, still incorrect. I typed the password out. Still incorrect. I requested a new password. Typed it in... Password incorrect. No matter what I do, Amazon is not letting me access my account and says that my password is incorrect, even after resetting it and typing it very specifically.

Just curious if it's happening to others, or if it's time to e-mail Amazon...
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Old 11-30-2017, 01:07 AM   #2
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Originally Posted by Celestial View Post
Amazon suddenly asked for my password. When I entered it, it said that the password was incorrect. I normally use LastPass to log in. I copied and pasted the password, still incorrect. I typed the password out. Still incorrect. I requested a new password. Typed it in... Password incorrect. No matter what I do, Amazon is not letting me access my account and says that my password is incorrect, even after resetting it and typing it very specifically.

Just curious if it's happening to others, or if it's time to e-mail Amazon...
I haven’t had that problem, but I’ve tried to download some Kindle Unlimited books tonight with no success and finally downloaded them via USB.

Jim
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Old 11-30-2017, 11:10 AM   #3
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Amazon.com still says that my password is incorrect, even after resetting it a second time. So I did some research, and it appears that Amazon.com telling you that your password is incorrect even after resetting it means that your account has been banned. Why Amazon.com would ban my account, I have no idea. Time for me to call Amazon...
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Old 11-30-2017, 01:59 PM   #4
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Quote:
Originally Posted by Celestial View Post
Amazon.com still says that my password is incorrect, even after resetting it a second time. So I did some research, and it appears that Amazon.com telling you that your password is incorrect even after resetting it means that your account has been banned. Why Amazon.com would ban my account, I have no idea. Time for me to call Amazon...
It may be a case of attempted unauthorized access by someone, too many unsuccessful attempts to log in under your username or something, triggering a suspension of your account (for your protection).

I don't know if this is what Amazon does, but it is possible they implement some kind of scheme like that.

Also consider, are you credit card details saved at Amazon? If so, you might want to double check there are no unauthorized transactions occurring, while waiting for a response from Amazon. Good luck.
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Old 11-30-2017, 04:28 PM   #5
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I received an e-mail message from an Amazon.com account specialist that my account has been reinstated. Nothing about why my account was temporarily banned. Still, at least it's been reinstated.
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Old 11-30-2017, 04:33 PM   #6
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Originally Posted by Celestial View Post
I received an e-mail message from an Amazon.com account specialist that my account has been reinstated. Nothing about why my account was temporarily banned. Still, at least it's been reinstated.
Probably a 'computer glitch', which in my experience means, somebody screwed up.
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Old 11-30-2017, 06:25 PM   #7
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Originally Posted by Celestial View Post
I received an e-mail message from an Amazon.com account specialist that my account has been reinstated. Nothing about why my account was temporarily banned. Still, at least it's been reinstated.
This is a why I want to be able to back up my books.
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Old 11-30-2017, 08:15 PM   #8
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This is a why I want to be able to back up my books.
Agreed. In addition to eBooks, I also purchase digital comic books and graphic novels through Amazon's Comixology. I have literally thousands on my Amazon.com account. This incident is seriously making me consider strictly buying DRM-free digital comic books and graphic novels from this point forward.
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Old 12-01-2017, 02:45 AM   #9
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You've been an MR member long enough to know that you should always, ALWAYS download your purchases. NEVER assume that someone else is going to keep them safe for you.
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Old 12-01-2017, 10:37 AM   #10
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You've been an MR member long enough to know that you should always, ALWAYS download your purchases. NEVER assume that someone else is going to keep them safe for you.
I wholeheartedly agree, and I already did/do with the Kindle eBooks I purchase. However, it's a different story with the digital comic books and graphic novels on Amazon's Comixology, as the vast majority are DRM-ladened. Only digital comic books and graphic novels sold by a few small publishers are able to be backed up.
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