My K3 Died on me

uclaser · 09-13-2010, 09:29 AM

sigh... The screen suddenly crashed on me. Applied for a replacement and I hope I will get it soon. Gotta ship this broken one back to Amazon

Arghhh...

How long does it take for a regular express mail from Australia to the USA? Anyone knows? I have to return the Kindle 3 by the 2nd of October or else I would get charged the full amount

This sucks......

abookreader · 09-13-2010, 09:37 AM

crap! That's a disturbing picture.

uclaser · 09-13-2010, 09:40 AM

Quote:

Originally Posted by abookreader

crap! That's a disturbing picture.

indeed it is

I am so pissed right now...

ProfCrash · 09-13-2010, 09:43 AM

I don't know how long that it will take but I would call back and talk a different CS person. Make sure they know that you are sending it from Australia and ask where to send shipping confirmation. Then email them a copy of the shipping info so they can see that you sent it back to them.

Tiersten · 09-13-2010, 09:44 AM

What happened to your Kindle? That diagonal pattern is usually because the Kindle has been hit by something or dropped.

daffy4u · 09-13-2010, 09:50 AM

Usually, when Amazon sends a replacement Kindle it is shipped overnight (I've even had non-Kindle item replacements sent overnight). I don't know what that means for Australia.

Tiersten · 09-13-2010, 09:53 AM

On some forum (might be here. I can't remember) somebody had an issue with their Kindle and they were in Australia as well. They managed to get Amazon to credit them with the cost of shipping the faulty Kindle back to them so it was "free" to do so.

uclaser · 09-13-2010, 09:53 AM

Quote:

Originally Posted by Tiersten

What happened to your Kindle? That diagonal pattern is usually because the Kindle has been hit by something or dropped.

I honestly don't know what happened. I came back home from uni and opened my bag and it was already like that. I don't remember banging or dropping it or squashing it at all. I keep my kindle in a netbook case for extra protection. No idea how the screen turned out that way.

Anyway, I already emailed CS, just gotta wait for their reply

daffy4u · 09-13-2010, 09:58 AM

Quote:

Originally Posted by uclaser

I honestly don't know what happened. I came back home from uni and opened my bag and it was already like that. I don't remember banging or dropping it or squashing it at all. I keep my kindle in a netbook case for extra protection. No idea how the screen turned out that way.

Anyway, I already emailed CS, just gotta wait for their reply

If your netbook case is not hard, I would suggest purchasing a cover. E-ink screens have a glass substrate and a knock that wouldn't phase your netbook might kill your reader.

uclaser · 09-13-2010, 10:00 AM

Quote:

Originally Posted by daffy4u

If your netbook case is not hard, I would suggest purchasing a cover. E-ink screens have a glass substrate and a knock that wouldn't phase your netbook might kill your reader.

Currently waiting on my Oberon case

Don't know what happened though, I've been carrying it around for a week or so since I got it.

HarryT · 09-13-2010, 10:02 AM

That is a classic picture of a broken screen substrate. It will generally not be covered by warranty, since it is "user abuse", not a manufacturing defect.

uclaser · 09-13-2010, 10:04 AM

Quote:

Originally Posted by HarryT

That is a classic picture of a broken screen substrate. It will generally not be covered by warranty, since it is "user abuse", not a manufacturing defect.

seriously? I'm screwed then.... "user abuse"

daffy4u · 09-13-2010, 10:13 AM

Quote:

Originally Posted by uclaser

seriously? I'm screwed then.... "user abuse"

If Amazon is already sending you a replacement... you're good. Don't worry.

HarryT · 09-13-2010, 10:14 AM

Unfortunately yes. There is a thin layer of glass underneath the outer plastic screen. Subject this to any kind of twisting force and it will fracture, as yours has done. The diagonal line on the screen in your picture is the crack in the glass.

It's essential to keep the Kindle (or any other eBook reader) in a rigid case when carrying it, especially in close proximity to heavy books.

No manufacturer will replace this kind of damage under warranty. That's why Amazon sell accidental damage policies as an optional extra for the Kindle.

Tiersten · 09-13-2010, 10:16 AM

[edit]What HarryT said. I'm just too slow. How do you delete posts on here anyway?[/edit]

Twisting is also bad for the Kindle which means it can still get broken in a case if its not flat.

09-13-2010, 09:29 AM	#1
uclaser Connoisseur Posts: 52 Karma: 10 Join Date: Jul 2010 Location: Melbourne Device: Kindle 3	My K3 Died on me sigh... The screen suddenly crashed on me. Applied for a replacement and I hope I will get it soon. Gotta ship this broken one back to Amazon Arghhh... How long does it take for a regular express mail from Australia to the USA? Anyone knows? I have to return the Kindle 3 by the 2nd of October or else I would get charged the full amount This sucks......

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09-13-2010, 09:37 AM	#2
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	crap! That's a disturbing picture.

09-13-2010, 09:43 AM	#4
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	I don't know how long that it will take but I would call back and talk a different CS person. Make sure they know that you are sending it from Australia and ask where to send shipping confirmation. Then email them a copy of the shipping info so they can see that you sent it back to them.

09-13-2010, 09:44 AM	#5
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	What happened to your Kindle? That diagonal pattern is usually because the Kindle has been hit by something or dropped.

09-13-2010, 09:50 AM	#6
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Usually, when Amazon sends a replacement Kindle it is shipped overnight (I've even had non-Kindle item replacements sent overnight). I don't know what that means for Australia.

09-13-2010, 09:53 AM	#7
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	On some forum (might be here. I can't remember) somebody had an issue with their Kindle and they were in Australia as well. They managed to get Amazon to credit them with the cost of shipping the faulty Kindle back to them so it was "free" to do so.

09-13-2010, 10:02 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That is a classic picture of a broken screen substrate. It will generally not be covered by warranty, since it is "user abuse", not a manufacturing defect.

09-13-2010, 10:14 AM	#14
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Unfortunately yes. There is a thin layer of glass underneath the outer plastic screen. Subject this to any kind of twisting force and it will fracture, as yours has done. The diagonal line on the screen in your picture is the crack in the glass. It's essential to keep the Kindle (or any other eBook reader) in a rigid case when carrying it, especially in close proximity to heavy books. No manufacturer will replace this kind of damage under warranty. That's why Amazon sell accidental damage policies as an optional extra for the Kindle.

09-13-2010, 10:16 AM	#15
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	[edit]What HarryT said. I'm just too slow. How do you delete posts on here anyway?[/edit] Twisting is also bad for the Kindle which means it can still get broken in a case if its not flat.