anyone had recent contact with Bookeen?

AlexBell · 07-15-2009, 06:10 AM

That's apart from the Paris meeting of course.

I sent in my Cybook (complete with RMA number) just over a month ago from Tasmania, and have not heard back from them despite emails asking whether they had received it.

Is this par for the course? Or are they busy? Or what?

Regards, Alex

EowynCarter · 07-15-2009, 10:29 AM

Try and phone them.
There is someting weird obviously. One month sould have been enough time for your reader to be back.

Try and call then. number is **Grabs her cellphone** +33 1 45 65 42 56.

zelda_pinwheel · 07-15-2009, 10:42 AM

Quote:

Originally Posted by AlexBell

That's apart from the Paris meeting of course.

I sent in my Cybook (complete with RMA number) just over a month ago from Tasmania, and have not heard back from them despite emails asking whether they had received it.

Is this par for the course? Or are they busy? Or what?

Regards, Alex

i asked about that at the meetup. they said they had it, had seen your request, and were hoping to be able to update it with the new firmware, but the guy i talked to is not in charge of that so couldn't promise. but i don't have any more recent news and i don't know when they will send it back to you...

doreenjoy · 07-15-2009, 02:10 PM

They have serious CS problems. How long does it take to respond to a customer's e-mail with "it's here."

AlexBell · 07-16-2009, 06:01 AM

Thanks to you all. I wonder if we realise just how powerful MobileRead forums are - I posted last night and got a reply from Bookeen this morning:

We received the Cybook you sent for repair.
We will provide you with further feedback as soon as possible.

At least I know that it has arrived safely.

Regards, Alex

zelda_pinwheel · 07-16-2009, 07:02 AM

i'm glad you've had some news, alex.

ihope you get your cybook back soon.

AlexBell · 07-17-2009, 05:38 AM

Quote:

Originally Posted by zelda_pinwheel

i'm glad you've had some news, alex.

ihope you get your cybook back soon.

Thanks, Zelda. I'll be even happier if they do load the new firmware and it can read ePubs. Then I'll have a Cybook for Mobipocket and a Cybook for ePub.

Regards, Alex

rireed3 · 07-27-2009, 12:30 PM

They are still there today. I asked the obvious question - when will the epub firmware for Gen3 be released? Friendly voice said:

- In a few weeks, no firm date yet,
- they want to release new firmware, but cannot yet,
- the wait has nothing to with licensing from SONY.

I'm too new to speak about whether this is the same old story, but I think it's still very unofficial.

Richard

Jellby · 07-27-2009, 12:34 PM

Quote:

Originally Posted by rireed3

- In a few weeks, no firm date yet

No firm date, no firm ware

HarryT · 07-27-2009, 12:59 PM

Quote:

Originally Posted by rireed3

They are still there today. I asked the obvious question - when will the epub firmware for Gen3 be released? Friendly voice said:

- In a few weeks, no firm date yet,
- they want to release new firmware, but cannot yet,
- the wait has nothing to with licensing from SONY.

I'm too new to speak about whether this is the same old story, but I think it's still very unofficial.

Richard

I'm a little puzzled - why the heck would they need to license anything from Sony? Do you perhaps mean Adobe?

rireed3 · 07-27-2009, 02:25 PM

Maybe, what link in the chain only recognises SONY PRS- as a dedicated reader device?

EowynCarter · 07-27-2009, 02:59 PM

I'm prety sure bookeen already had the adobe certification during the mobileread meeting.

Krystian Galaj · 07-27-2009, 03:39 PM

Quote:

Originally Posted by rireed3

I'm too new to speak about whether this is the same old story, but I think it's still very unofficial.

It's the same old story. New firmware was promised to be released before end of 2008, then it was promised in first quarter of 2009, then in the middle of March it was promised to be released by the end of March, since then whoever asks, receives information that it will be few weeks at most.

HarryT · 07-28-2009, 02:50 AM

Quote:

Originally Posted by EowynCarter

I'm prety sure bookeen already had the adobe certification during the mobileread meeting.

The Opus page on the Bookeen site has the "Adobe Certified" logos on it, so I'm pretty sure that's all sorted out.

HarryT · 07-28-2009, 02:51 AM

Quote:

Originally Posted by rireed3

Maybe, what link in the chain only recognises SONY PRS- as a dedicated reader device?

None that I know of.

07-15-2009, 06:10 AM	#1
AlexBell Wizard Posts: 3,413 Karma: 13369310 Join Date: May 2008 Location: Launceston, Tasmania Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet	anyone had recent contact with Bookeen? That's apart from the Paris meeting of course. I sent in my Cybook (complete with RMA number) just over a month ago from Tasmania, and have not heard back from them despite emails asking whether they had received it. Is this par for the course? Or are they busy? Or what? Regards, Alex

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07-15-2009, 10:29 AM	#2
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Try and phone them. There is someting weird obviously. One month sould have been enough time for your reader to be back. Try and call then. number is Grabs her cellphone +33 1 45 65 42 56.

07-15-2009, 02:10 PM	#4
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	They have serious CS problems. How long does it take to respond to a customer's e-mail with "it's here."

07-16-2009, 06:01 AM	#5
AlexBell Wizard Posts: 3,413 Karma: 13369310 Join Date: May 2008 Location: Launceston, Tasmania Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet	Thanks to you all. I wonder if we realise just how powerful MobileRead forums are - I posted last night and got a reply from Bookeen this morning: We received the Cybook you sent for repair. We will provide you with further feedback as soon as possible. At least I know that it has arrived safely. Regards, Alex

07-16-2009, 07:02 AM	#6
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	i'm glad you've had some news, alex. ihope you get your cybook back soon.

07-27-2009, 12:30 PM	#8
rireed3 Connoisseur Posts: 85 Karma: 358 Join Date: Jul 2009 Device: BeBook 1, Cybook Gen3	They are still there today. I asked the obvious question - when will the epub firmware for Gen3 be released? Friendly voice said: - In a few weeks, no firm date yet, - they want to release new firmware, but cannot yet, - the wait has nothing to with licensing from SONY. I'm too new to speak about whether this is the same old story, but I think it's still very unofficial. Richard

07-27-2009, 02:25 PM	#11
rireed3 Connoisseur Posts: 85 Karma: 358 Join Date: Jul 2009 Device: BeBook 1, Cybook Gen3	Maybe, what link in the chain only recognises SONY PRS- as a dedicated reader device?

07-27-2009, 02:59 PM	#12
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	I'm prety sure bookeen already had the adobe certification during the mobileread meeting.

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