ADE too many activations

[baronrus]

With all the upgrading of our 3 family Kobos I am now getting a message from ADE that I have too many activations?

Thoughts?

[PeterT]

I believe you can get in touch with Adobe Techincal support to get this status reset.

As Taming posted elsewhere here

Originally Posted by taming

Go to this page in Adobe: http://www.adobe.com/support/digitaleditions/

Look to your left, you will see "submit a web case". They seem to reset authorizations fairly quickly. It took them less than 24 hours the last time they did that for me.

[EowynCarter]

Yes adobe support;

And can't you download once on PC, and upload the book to the 3 kobo with only one activation ?

[taming]

You can use one ADE account with 6 devices, but each device is activated separately. When there is an update that requires that you reauthorize the device with Adobe, you can burn though those authorizations fairly quickly as each of the devices will appear to be new.

[baronrus]

Originally Posted by taming

You can use one ADE account with 6 devices, but each device is activated separately. When there is an update that requires that you reauthorize the device with Adobe, you can burn though those authorizations fairly quickly as each of the devices will appear to be new.

I hope adobe gets back to me soon by reseting the ade activations b/c I cant read the books that I have bought without them reseting.

[baronrus]

Originally Posted by baronrus

I hope adobe gets back to me soon by reseting the ade activations b/c I cant read the books that I have bought without them reseting.

So less than 24 hours and ADobe has reset the activations and all is well.

[LeviTX]

Originally Posted by baronrus

So less than 24 hours and ADobe has reset the activations and all is well.

It's good that you got this worked out. I'll add that ADE seems to use the term "device" rather loosely--My Nook Color with Aldiko installed seems to have "consumed" 2 device allotments, one for the BN software and one for the Aldiko software. My Kobo ate another, then my Nook, and finally my Android-based phone running Nook for Android, Kindle for Android, and Aldiko "consumed" 2 more.

It also treats a freshly formatted SD card with unactivated digital editions folders as more devices to activate, so thats another thing to watch out for.

And if you like to experiment with your devices--flashing different Android ROMs on your phone, "tweaking" the Nook Color--anything that puts it into a "factory" state, you'll trigger the need to reactivate again, consuming more device slots.

Fortunately, my situation only required one web case and a few updates along the lines of "getting the message on x device now" and it was resolved rather quickly.

Just something to keep in mind if you have several ADE-compatible devices.

-Levi