Kobo Aura Can't connect to PC

Mitzilein · 07-20-2018, 09:22 AM

Hi,
I've got a Kobo Aura 2.0 and never had any issues with it. In preparation for going on holiday tomorrow I borrowed some ebooks from my library and wanted to transfer them to my Kobo via USB-cable from the computer.
When I plug in the USB-cable I get as normal the window "Computer detected" but I cannot click on anything - I've tried everywhere on the screen and nothing happens. When I unplug the cable again the window closes and the Kobo operates as normal.
I've restarted it, I've done a software update, restarted again but same problem happening everytime I try. I've tried different USB-cables, different USB-ports on my computer,... nothing helps.
Any suggestions what I can do?
Thanks,
Maria

Barbara1955 · 07-20-2018, 12:37 PM

New cable different port

davidfor · 07-20-2018, 10:23 PM

Have you restarted the computer? I can get the USB ports to a state where the device detects it but the PC doesn't. Rebooting is the only thing that helps.

You can also try USBDeview. Find all the references to Kobo devices and delete them. Then reboot.

And if you have another computer, try that. If it isn't working there, you might need to consider a factory reset. Or it might be a problem with the port on the device.

07-20-2018, 09:22 AM	#1
Mitzilein Junior Member Posts: 1 Karma: 10 Join Date: Jul 2018 Device: Kobo Aura 2.0	Kobo Aura Can't connect to PC Hi, I've got a Kobo Aura 2.0 and never had any issues with it. In preparation for going on holiday tomorrow I borrowed some ebooks from my library and wanted to transfer them to my Kobo via USB-cable from the computer. When I plug in the USB-cable I get as normal the window "Computer detected" but I cannot click on anything - I've tried everywhere on the screen and nothing happens. When I unplug the cable again the window closes and the Kobo operates as normal. I've restarted it, I've done a software update, restarted again but same problem happening everytime I try. I've tried different USB-cables, different USB-ports on my computer,... nothing helps. Any suggestions what I can do? Thanks, Maria

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07-20-2018, 12:37 PM	#2
Barbara1955 Non-Techy Posts: 4,454 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	New cable different port

07-20-2018, 10:23 PM	#3
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Have you restarted the computer? I can get the USB ports to a state where the device detects it but the PC doesn't. Rebooting is the only thing that helps. You can also try USBDeview. Find all the references to Kobo devices and delete them. Then reboot. And if you have another computer, try that. If it isn't working there, you might need to consider a factory reset. Or it might be a problem with the port on the device.