Need ADE help

BeccaPrice · 09-08-2013, 11:13 AM

(moderators - I don't know which forum this belongs in - please move it to a more appropriate one - thanks!)

Every month I get notification of a free book from University of Chicago - for the last several months there hasn't been one that interests me, but this month's did. I tried to download it, but was told I had to upgrade to Adobe Digital Editions 2.0, which I did. Now, when I try to download the book from UofC, ADE opens just fine, but I get an error message that it can't connect to the fulfillment center and to make sure I was connected to the internet.

ADE 2 has been authorized to my computer so that's not the issue.

Is there something I need to do to tell ADE how to connect to the internet, or is the problem on the UofC end?

DiapDealer · 09-08-2013, 11:46 AM

I'd be looking at firewall software to be sure that the newer version of ADE wasn't accidentally blocked and/or making sure there was a firewall exception for the newer ADE.

BeccaPrice · 09-08-2013, 02:56 PM

doesn't seem to be a firewall issue. I wonder whether it's a problem on the other end, and there's an issue with UofC's servers.

09-08-2013, 11:13 AM	#1
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	Need ADE help (moderators - I don't know which forum this belongs in - please move it to a more appropriate one - thanks!) Every month I get notification of a free book from University of Chicago - for the last several months there hasn't been one that interests me, but this month's did. I tried to download it, but was told I had to upgrade to Adobe Digital Editions 2.0, which I did. Now, when I try to download the book from UofC, ADE opens just fine, but I get an error message that it can't connect to the fulfillment center and to make sure I was connected to the internet. ADE 2 has been authorized to my computer so that's not the issue. Is there something I need to do to tell ADE how to connect to the internet, or is the problem on the UofC end?

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09-08-2013, 11:46 AM	#2
DiapDealer Grand Sorcerer Posts: 27,549 Karma: 193191846 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I'd be looking at firewall software to be sure that the newer version of ADE wasn't accidentally blocked and/or making sure there was a firewall exception for the newer ADE.

09-08-2013, 02:56 PM	#3
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	doesn't seem to be a firewall issue. I wonder whether it's a problem on the other end, and there's an issue with UofC's servers.

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