paperwhite content disappears

fantomlord · 01-29-2013, 08:25 PM

any time I transfer files (.mobi) to my paperwhite via the usb cord using windows explorer, 1 or 2 days later, all of my content disappears. if I look at my cloud content on the device, only a small portion of my books show up. have to do a factory reset to get all of my content to show up on the cloud again, but then have to download everything to the device again.
this is the second time it's happened...first time, Amazon replaced the device. didn't bother calling them this time.

Is this a common/known issue? Is there a way to avoid this happening?

crich70 · 01-29-2013, 09:26 PM

It sounds like you might have the content showing panel set to an option that you don't have anything stored under. You can choose 1.All Items 2.Books 3.Periodicals 4.Docs or 5. Active Content among things to show on the home screen. If you have it set to show All Items it will show everything (such as your collections) on the home screen of the device, but if you set it to show Active content and you don't have any active content then all you will see is a blank screen. For example all I have under Docs is 'my clippings' and if I didn't have that then the screen would be blank under that choice.

fantomlord · 01-29-2013, 10:55 PM

Quote:

Originally Posted by crich70

It sounds like you might have the content showing panel set to an option that you don't have anything stored under. You can choose 1.All Items 2.Books 3.Periodicals 4.Docs or 5. Active Content among things to show on the home screen. If you have it set to show All Items it will show everything (such as your collections) on the home screen of the device, but if you set it to show Active content and you don't have any active content then all you will see is a blank screen. For example all I have under Docs is 'my clippings' and if I didn't have that then the screen would be blank under that choice.

I'll double check that, but I'm not sure that'll be the problem. it works fine, then everything is gone...

fantomlord · 01-29-2013, 10:59 PM

oh, and it only seems to happen after I've transferred content from the PC. but not right away--seems to be a few days later.
worked fine for close to 2 weeks, then transferred content, worked fine for a few days, then everything was gone.

01-29-2013, 08:25 PM	#1
fantomlord Junior Member Posts: 3 Karma: 10 Join Date: Jan 2013 Device: kindle paperwhite	paperwhite content disappears any time I transfer files (.mobi) to my paperwhite via the usb cord using windows explorer, 1 or 2 days later, all of my content disappears. if I look at my cloud content on the device, only a small portion of my books show up. have to do a factory reset to get all of my content to show up on the cloud again, but then have to download everything to the device again. this is the second time it's happened...first time, Amazon replaced the device. didn't bother calling them this time. Is this a common/known issue? Is there a way to avoid this happening?

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01-29-2013, 09:26 PM	#2
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	It sounds like you might have the content showing panel set to an option that you don't have anything stored under. You can choose 1.All Items 2.Books 3.Periodicals 4.Docs or 5. Active Content among things to show on the home screen. If you have it set to show All Items it will show everything (such as your collections) on the home screen of the device, but if you set it to show Active content and you don't have any active content then all you will see is a blank screen. For example all I have under Docs is 'my clippings' and if I didn't have that then the screen would be blank under that choice.

01-29-2013, 10:59 PM	#4
fantomlord Junior Member Posts: 3 Karma: 10 Join Date: Jan 2013 Device: kindle paperwhite	oh, and it only seems to happen after I've transferred content from the PC. but not right away--seems to be a few days later. worked fine for close to 2 weeks, then transferred content, worked fine for a few days, then everything was gone.

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