Can't load firmware....

kdf9511 · 03-13-2010, 03:29 AM

Well I downloaded the new firmware for the PP tonight and tried to run it on the reader and ran into a problem. For some reason the reader will not see the file v5setup.bin. It keeps coming up and saying no update file found on the SD card. I even tried the last firmware release that did take when I first got the reader and got the same results. I have tried powering it off and on as well as resetting it. I also tried reformatting the SD card with just the firmware file on it and with both book folders and the firmware. I keep getting the same results every time.

I guess that unless anyone here has any ideas I will be calling Astek tech support on Monday morning.

Solicitous · 03-13-2010, 04:20 AM

Are you able to load books on to the SD card and read them successfully on the PP? You might have a SD slot issue.

kdf9511 · 03-13-2010, 05:27 AM

Quote:

Originally Posted by Solicitous

Are you able to load books on to the SD card and read them successfully on the PP? You might have a SD slot issue.

Yep. It's not an SD issue. I can read books from it and it is detected just fine when you hold the page turn button while powering on.

Solicitous · 03-13-2010, 07:00 AM

Did you download the firmware from theezreader.com or from the link someone posted from astak.sharefile.com? The file from the latter site is uncompressed which means whilst the file downloaded it might have a few corrupt bits (which without a md5sum is impossible to check to see if it downloaded correctly), where as the file from theezreader.com is compressed as .rar, so if you download that and are able to uncompress the firmware successfully you know the firmware file is fault free.

Xochipilli2012 · 03-13-2010, 11:43 AM

Quote:

Originally Posted by kdf9511

Well I downloaded the new firmware for the PP tonight and tried to run it on the reader and ran into a problem. For some reason the reader will not see the file v5setup.bin. It keeps coming up and saying no update file found on the SD card. I even tried the last firmware release that did take when I first got the reader and got the same results. I have tried powering it off and on as well as resetting it. I also tried reformatting the SD card with just the firmware file on it and with both book folders and the firmware. I keep getting the same results every time.

I guess that unless anyone here has any ideas I will be calling Astek tech support on Monday morning.

I ran into the same problem; the boot up procedure and behavior is definitely different than that described for the previous 12/11/2009 update for the v5.

I had to "reboot" several times before I stumbled upon the right "sequence." I cannot even say for sure that the following will do the trick, but give it a try:

Instead of holding both the On and left Page Advance (right-arrow) keys down, try holding the Page Advance button only, and do a quick press and release of the On button to turn the device on and launch the sequence. Doing that seemed to allow me time to hit the "OK" when prompted by the firmware load screen.

Before, when holding both buttons down, as I recall doing for the previous upgrade, and as described on the theEZReader.com site's instructions, the message to say "OK" just zooms by and some message about aborting by pressing any key comes up (sorry--I didn't think to write it down).

What I described may not be precisely "correct" or necessary, but it seemed to work for me. What I"m sure of is holding down both keys, per the instructions, did not work.

Also--for any of you others who have successfully gotten this to run: did you hear the three "beeps"??? I didn't. I flashed my reader twice with the old firmware and heard them very distinctly each time. And as someone else commented here, those "beeps" are much louder than the key-press ones, when they are enabled.

Good luck, y'all!!!

(OH...no...I haven't tested anything out yet. I just wanted to share my observation that the launch sequence of the new firmware seems different from the previous one.)

theducks · 03-13-2010, 01:17 PM

I heard the beeps. Came up from Nov 2009 FW

kdf9511 · 03-13-2010, 03:35 PM

Quote:

Did you download the firmware from theezreader.com or from the link someone posted from astak.sharefile.com?

I downloaded it from theezreader.com and used WinRar to unpack it. I tried unpacking directly to the SD card as well as the pc drive. I also tried moving the file to the SD Card with the PP and with using my seprate SD Card reader.

Quote:

Originally Posted by Xochipilli2012

Instead of holding both the On and left Page Advance (right-arrow) keys down, try holding the Page Advance button only, and do a quick press and release of the On button to turn the device on and launch the sequence. Doing that seemed to allow me time to hit the "OK" when prompted by the firmware load screen.

Well I tried this and still get "SD Card Detected 982 MB" (witch is right for a 1 gig card) and "No Update File Found"

rezidue · 03-13-2010, 06:05 PM

What format is the partition in? I couldn't detect the firmware until I used a fat16 512mb card.

jusmee · 03-13-2010, 06:34 PM

FAT 16 may be required, but I use a 2GB card and it finds the firmware every time.

kdf9511 · 03-13-2010, 07:23 PM

Its formated for FAT32 just like the two gig card that I used for the first firmware upgrade.

kdf9511 · 03-13-2010, 10:26 PM

Well Hmmm......

I decided to try again and was going to start with a fresh download of the rar file from a totaly diffrent computer and net connection and damm if it isn't there. Now all I see that dang undefined stuff....

I guess I will be calling Astak on Monday morning....

theducks · 03-13-2010, 10:34 PM

Quote:

Originally Posted by kdf9511

Well Hmmm......

I decided to try again and was going to start with a fresh download of the rar file from a totaly diffrent computer and net connection and damm if it isn't there. Now all I see that dang undefined stuff....

I guess I will be calling Astak on Monday morning....

Just checking

You did un-RAR the file and place the contained file, v5setup.bin (127M)
in the root of the SD card?

AJ Starr · 03-13-2010, 10:38 PM

Quote:

Originally Posted by kdf9511

Well Hmmm......

I decided to try again and was going to start with a fresh download of the rar file from a totaly diffrent computer and net connection and damm if it isn't there. Now all I see that dang undefined stuff....

I guess I will be calling Astak on Monday morning....

Looks like they're still working out there in California. The site is updated with the proper date. You probably checked it while they were updating, but it shows up ok now.

AJ

rxsz · 03-13-2010, 10:45 PM

kept getting that message when trying to update firmware, so I just used properties>tools to fix any errors on my tried and true 16GB SDHC.

Even though Vista reported no errors, whatever it did was enough to get the PP to recognize the card and updating proceeded.

theducks · 03-13-2010, 10:53 PM

Quote:

Originally Posted by rxsz

kept getting that message when trying to update firmware, so I just used properties>tools to fix any errors on my tried and true 16GB SDHC.

Even though Vista reported no errors, whatever it did was enough to get the PP to recognize the card and updating proceeded.

XP does not "report" errors :/
It just quietly puts the fragments of broken linkages into a hidden folder "Found.xxx"
it is a System folder, that you need to un-hide..
Delete,
Empty trash
to get the space back .

03-13-2010, 03:29 AM	#1
kdf9511 Madman With A Box Posts: 115 Karma: 324 Join Date: Feb 2010 Location: Western Oklahoma Device: Kobo Clara HD, Nook Glowlight, Nook Color, Kindle 4, Astak Pocket Pro	Can't load firmware.... Well I downloaded the new firmware for the PP tonight and tried to run it on the reader and ran into a problem. For some reason the reader will not see the file v5setup.bin. It keeps coming up and saying no update file found on the SD card. I even tried the last firmware release that did take when I first got the reader and got the same results. I have tried powering it off and on as well as resetting it. I also tried reformatting the SD card with just the firmware file on it and with both book folders and the firmware. I keep getting the same results every time. I guess that unless anyone here has any ideas I will be calling Astek tech support on Monday morning.

03-13-2010, 10:45 PM	#14
rxsz Connoisseur Posts: 60 Karma: 20 Join Date: Dec 2009 Location: Shenzhen, China Device: Astak Pocket Pro	SD card unrecognized kept getting that message when trying to update firmware, so I just used properties>tools to fix any errors on my tried and true 16GB SDHC. Even though Vista reported no errors, whatever it did was enough to get the PP to recognize the card and updating proceeded.

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03-13-2010, 04:20 AM	#2
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Are you able to load books on to the SD card and read them successfully on the PP? You might have a SD slot issue.

03-13-2010, 07:00 AM	#4
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Did you download the firmware from theezreader.com or from the link someone posted from astak.sharefile.com? The file from the latter site is uncompressed which means whilst the file downloaded it might have a few corrupt bits (which without a md5sum is impossible to check to see if it downloaded correctly), where as the file from theezreader.com is compressed as .rar, so if you download that and are able to uncompress the firmware successfully you know the firmware file is fault free.

03-13-2010, 01:17 PM	#6
theducks Well trained by Cats Posts: 29,973 Karma: 56143930 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	I heard the beeps. Came up from Nov 2009 FW

03-13-2010, 06:05 PM	#8
rezidue Junior Member Posts: 6 Karma: 20 Join Date: Mar 2010 Device: EZ Reader Pocket PRO	What format is the partition in? I couldn't detect the firmware until I used a fat16 512mb card.

03-13-2010, 06:34 PM	#9
jusmee Wizard Posts: 1,047 Karma: 203682 Join Date: Oct 2009 Device: Libre 2	FAT 16 may be required, but I use a 2GB card and it finds the firmware every time.

03-13-2010, 07:23 PM	#10
kdf9511 Madman With A Box Posts: 115 Karma: 324 Join Date: Feb 2010 Location: Western Oklahoma Device: Kobo Clara HD, Nook Glowlight, Nook Color, Kindle 4, Astak Pocket Pro	Its formated for FAT32 just like the two gig card that I used for the first firmware upgrade.

03-13-2010, 10:26 PM	#11
kdf9511 Madman With A Box Posts: 115 Karma: 324 Join Date: Feb 2010 Location: Western Oklahoma Device: Kobo Clara HD, Nook Glowlight, Nook Color, Kindle 4, Astak Pocket Pro	Well Hmmm...... I decided to try again and was going to start with a fresh download of the rar file from a totaly diffrent computer and net connection and damm if it isn't there. Now all I see that dang undefined stuff.... I guess I will be calling Astak on Monday morning....

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