USB-C on the new Boox Note2 is malfunctioned

[hungry.fool]

Hi all, I just received the Boox Note 2 and I think the USB-C port on the Boox Note 2 is malfunctioned. Please see the steps to reproduce the issue below:

1. Connect the Boox Note 2 to the laptop using a USB-C to USB-C cable.
2. The device is charged or in file transfer mode which is expected.
3. Take out one end of the cable from the laptop or from the Boox Note 2 USB-C port.
4. Plus the cable into the same port again
5. The device will NOT be charged, we can't do file transfer either. It will just say "USB device is connected" and nothing happens.

I don't have this issue with my Boox Nova Pro.

Could anyone please let me know if you experience the same issue or I just got a defected device? Thanks.

[kjgre10]

Originally Posted by hungry.fool

Hi all, I just received the Boox Note 2 and I think the USB-C port on the Boox Note 2 is malfunctioned. Please see the steps to reproduce the issue below:

1. Connect the Boox Note 2 to the laptop using a USB-C to USB-C cable.
2. The device is charged or in file transfer mode which is expected.
3. Take out one end of the cable from the laptop or from the Boox Note 2 USB-C port.
4. Plus the cable into the same port again
5. The device will NOT be charged, we can't do file transfer either. It will just say "USB device is connected" and nothing happens.

I don't have this issue with my Boox Nova Pro.

Could anyone please let me know if you experience the same issue or I just got a defected device? Thanks.

Fascinating, I will give this a try tonight.