Glo Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)

Hiro-kun · 02-12-2014, 03:03 PM

My Glo updated its firmware to 3.2.0 today and I have a couple issues with it:

Pocket does not download any articles from my account and the ones that were there before are no longer on the device.
The book I was last reading appears to be corrupted; it appears as a blank book in the collection I had it in; opening it leads to a blank screen.
Web browser favourites are gone.

Does anyone have any idea how to fix these problems? Thanks.

PeterT · 02-12-2014, 03:47 PM

Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.

PeterT · 02-12-2014, 03:51 PM

As far as Pocket goes, I had recently done a factory reset due to a beta issue and never re-logged in to Pocket. I just did and had zero issues with it downloading all articles.

Hiro-kun · 02-12-2014, 04:00 PM

Quote:

Originally Posted by PeterT

Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.

3.2.0 (d0a9bf18ea, 2/11/14)

PeterT · 02-12-2014, 04:03 PM

Same as the last build we received in the beta.

Hiro-kun · 02-12-2014, 04:21 PM

Neither toggling the power nor a basic reset fix the problems. Also noticed that some settings aren't being remembered after a basic reset, like my Pocket login. I'll try a factory reset after I backup the books I have on it.

New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed

Hiro-kun · 02-12-2014, 04:52 PM

Factory reset done. After setup, my reader updated its firmware back to 3.2.0. Logged into Pocket and articles look like they've synced properly. I'll start side-loading the books I had on it before.

davidfor · 02-12-2014, 05:35 PM

Quote:

Originally Posted by Hiro-kun

New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed

This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.

Hiro-kun · 02-12-2014, 09:59 PM

Quote:

Originally Posted by davidfor

This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.

Thanks. I'll remember if this happens again.

RobertJSawyer · 02-12-2014, 10:32 PM

Could an administrator put a note at the top of this topic that the problem turned out to be unrelated to the 3.2.0 update? I was scared off of updating by the opening post, and the problems it described.

PeterT · 02-12-2014, 10:37 PM

I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.

RobertJSawyer · 02-12-2014, 11:07 PM

Thanks, PeterT!

(You know, for a guy who's "Taking a break; Fed up" -- you do a lot around here!

)

WT Sharpe · 02-13-2014, 07:27 AM

Quote:

Originally Posted by PeterT

I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.

Changed thread title from "Problems after updating to software version 3.2.0" to "Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)."

John F · 02-13-2014, 09:21 AM

From the O.P., it sounds like the update may have caused the DB corruption?

RobertJSawyer · 02-13-2014, 10:10 AM

John F, the original poster has addressed this in another thread:

https://www.mobileread.com/forums/sho...9&postcount=13

He says there: "Yes, it turns out that my database was corrupted. It happened to coincide with the firmware update so I originally assumed the two were related."

02-12-2014, 03:03 PM	#1
Hiro-kun Member Posts: 21 Karma: 13116 Join Date: Feb 2014 Location: Toronto Device: Kobo Glo	Problems after updating to software ver. 3.2.0 (Problems found unrelated to update) My Glo updated its firmware to 3.2.0 today and I have a couple issues with it: Pocket does not download any articles from my account and the ones that were there before are no longer on the device. The book I was last reading appears to be corrupted; it appears as a blank book in the collection I had it in; opening it leads to a blank screen. Web browser favourites are gone. Does anyone have any idea how to fix these problems? Thanks. Last edited by Hiro-kun; 02-12-2014 at 03:17 PM. Reason: Added new problem

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02-12-2014, 03:47 PM	#2
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Try a power off / power on. I will admit I did not expect to see 3.2.0 in the wild yet Could you supply us with the build date and version info please.

02-12-2014, 03:51 PM	#3
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	As far as Pocket goes, I had recently done a factory reset due to a beta issue and never re-logged in to Pocket. I just did and had zero issues with it downloading all articles.

02-12-2014, 04:03 PM	#5
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Same as the last build we received in the beta.

02-12-2014, 04:21 PM	#6
Hiro-kun Member Posts: 21 Karma: 13116 Join Date: Feb 2014 Location: Toronto Device: Kobo Glo	Neither toggling the power nor a basic reset fix the problems. Also noticed that some settings aren't being remembered after a basic reset, like my Pocket login. I'll try a factory reset after I backup the books I have on it. New problem detected: Calibre has an error communicating with the device: calibre, version 1.23.0 ERROR: Error: Error communicating with device database disk image is malformed Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 86, in run File "site-packages\calibre\gui2\device.py", line 490, in _books File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist DatabaseError: database disk image is malformed

02-12-2014, 04:52 PM	#7
Hiro-kun Member Posts: 21 Karma: 13116 Join Date: Feb 2014 Location: Toronto Device: Kobo Glo	Factory reset done. After setup, my reader updated its firmware back to 3.2.0. Logged into Pocket and articles look like they've synced properly. I'll start side-loading the books I had on it before.

02-12-2014, 10:32 PM	#10
RobertJSawyer Guru Posts: 730 Karma: 3871570 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	Could an administrator put a note at the top of this topic that the problem turned out to be unrelated to the 3.2.0 update? I was scared off of updating by the opening post, and the problems it described.

02-12-2014, 10:37 PM	#11
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.

02-12-2014, 11:07 PM	#12
RobertJSawyer Guru Posts: 730 Karma: 3871570 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	Thanks, PeterT! (You know, for a guy who's "Taking a break; Fed up" -- you do a lot around here! )

02-13-2014, 09:21 AM	#14
John F Grand Sorcerer Posts: 7,170 Karma: 63764653 Join Date: Feb 2009 Device: Kobo Glo HD	From the O.P., it sounds like the update may have caused the DB corruption?

02-13-2014, 10:10 AM	#15
RobertJSawyer Guru Posts: 730 Karma: 3871570 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	John F, the original poster has addressed this in another thread: https://www.mobileread.com/forums/sho...9&postcount=13 He says there: "Yes, it turns out that my database was corrupted. It happened to coincide with the firmware update so I originally assumed the two were related."

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