Strange Cybook Glitch - Half-Page Turn

Mindy · 04-17-2009, 08:12 AM

Help!
My Cybook has been doing something odd for the last week - every so often when I hit page turn it 'turns' the bottom half of the screen, but not the top.
It's happened on different books (including the Robin Hood and Shadow Witch that I got right here) so I don't think it's the files per se.
If I turn the page forward and then back again it 'fixes' itself (though not usually if I go back then forward) and sometimes if I try to add a bookmark.
I wasn't sure how to do a 'full' reset but I reflashed the latest firmware to my Cybook and also reformatted my SD Card (although I then restored the files (books) that were previously on it back).
It's happening frequently but intermittently, with no apparent pattern. It's more frustrating than anything else since it keeps interrupting my 'flow'.
Has anyone experienced this before? Any ideas/suggestions?
Thanks,
Mindy

HarryT · 04-17-2009, 08:23 AM

Sounds like an intermittent glitch with the display controller, perhaps?

Pulp · 04-17-2009, 08:34 AM

You should contact bookeen with a photo of the problem, I'm pretty sure they will ask you to in the device.

Godzil · 04-17-2009, 08:39 AM

Looks like too to be a hardware failure...

Mindy · 04-21-2009, 03:46 AM

Thanks guys.
I have emailed Bookeen - they responded asking for my serial number then advised me to reflash the firmware. I pointed out that I had already done that, politely requested that they read my entire email detailing all the steps I'd already taken, and have yet to hear back.
I'm sure I was polite......

hmls · 08-08-2009, 01:10 PM

Mindy,

Did you ever solve this problem? It sounds like my Cybook is doing the exact same thing and seems to be getting worse. How old is yours? I have had mine since March 2008 so it is out of warranty (of course). I am really hoping this isn't the end of my Cybook because there isn't anything out yet that I would want to replace it with and I am reluctant to buy from Bookeen again.

Heather

Mindy · 08-09-2009, 04:46 AM

Unfortunately not. Bookeen just asked me to return the device and sent me out a new one - I'm not sure if they even investigated the problem given the prompt turnaround, and they didn't provide me with any subsequent information or feedback.

(On a sidenote, there was also a problem with the replacement device (it wouldn't connect to a computer, so I could read stuff by adding it onto SD card but it wouldn't save any new settings and had issues with bookmarks sometimes) which they were also unable to provide a remote solution for and requested return of but which, unfortunately, they did not replace as quickly - I spent almost a month waiting for a new device, added to the time I had spent with non-working devices prior to that.)

Mine was still under warranty (just) - I got it last July (2008) so it's past the year mark now (although I'm now also technically onto my 3rd device LOL). I haven't been best pleased with the whole debacle, but I do still love my Cybook and think it's prettier than the Sony or the others. I probably couldn't have afforded to have bought a new device right away anyway but if I had, given all the faff around geographic restrictions with .prc books, I don't know if it would be an easy decision for me, but I think that would be based on book availability and remoteness of support rather than on the device itself - I think you could run into technical problems with anything you opt for given other threads I've seen, so I guess it's just a case of deciding what you're priorities are if you do decide to cut your losses and go new.

I hope you get it sorted though!

Juliette · 08-22-2009, 06:08 PM

Quote:

Originally Posted by Mindy

Unfortunately not. Bookeen just asked me to return the device and sent me out a new one - I'm not sure if they even investigated the problem given the prompt turnaround, and they didn't provide me with any subsequent information or feedback.

Mine was still under warranty (just) - I got it last July (2008) so it's past the year mark now (although I'm now also technically onto my 3rd device LOL).

Sorry- but, living in Scotland, aren't you covered by the two-years minimum EU warranty? The second year- at least in places in Europe I've been living into these last years- you might be obliged to contact directly the producer/an assistance center instead of the shop you bought the device from, but they shouldn't ask you anything. Happened to a razr just this side of the two years marks and they didn't ask me a cent.

Just my two pennies- and I'm very happy it turned out well for you, Mindy!

GeoffC · 08-23-2009, 05:57 AM

Quote:

Originally Posted by Mindy

Unfortunately not. Bookeen just asked me to return the device and sent me out a new one - I'm not sure if they even investigated the problem given the prompt turnaround, and they didn't provide me with any subsequent information or feedback.

they did the same for me, but it is very annoying that they could'nt be bother to say what was wrong - as though they didn't know ......

Godzil · 08-23-2009, 06:22 AM

Defect like this are always due to a defective screen. Not necessarily a broken screen, but it's only the screen that is defective. Are you sure that Bookeen send you a new device, not just the same device with a new screen? If they send you a new device, it that because they detect another problem that could not be repair. But the case of "defective display controler" is really rare as far as I known. If you look at an eInk screen without the housing you will see four little "bar" on two of the edge of the screen.
If the receive a hit of been bend they could break and led to problem like you seen. the eInk screen is really fragile...

GeoffC · 08-23-2009, 06:27 AM

if the PID has changed it's a new device ....

tompe · 08-23-2009, 06:36 AM

Quote:

Originally Posted by Godzil

But the case of "defective display controler" is really rare as far as I known.

Well, people have reported broken controllers here. I would guess it is at least 10. I have had one myself and they just sent a new device without telling me about it. This was extremely irritating since I was not prepared that fedex people would deliver something so I slept when they arrived.

Godzil · 08-23-2009, 06:39 AM

But who say them it's a "broken controler" ? (and the little white bar I speake before are too called driver/controller so they may misunderstand)

You were receiving somthing without getting a mail ? I doubt about this, to send something with fedex you need to give information on the receiver, like you could put the email, and when you send something, the fedex application automaticaly send a mail about the delivry...

tompe · 08-23-2009, 08:00 AM

Quote:

Originally Posted by Godzil

But who say them it's a "broken controler" ? (and the little white bar I speake before are too called driver/controller so they may misunderstand)

Bookeen told me that was the problem (broken display chip) with my Cybook after they had seen photographs.

Quote:

You were receiving somthing without getting a mail ? I doubt about this, to send something with fedex you need to give information on the receiver, like you could put the email, and when you send something, the fedex application automaticaly send a mail about the delivry...

Well, I do not lie. I did not get any email from Bookeen or from Fedex. I would have expected Bookeen to have sent me an email telling what they did with my unit. If they were going to fix it and how long time it would take.

There have been a lot of reports here on MR about people not getting email from Fedex and the unit just arriving.

Godzil · 08-24-2009, 03:17 AM

Ok for the explaination from bookeen. I think this is a generic naming for all problem that are not "broken display" and the display is involved.

Such missing mails could be due to a bug in fedex, or Bookeen forget to set the "end of day" in the fedex administration tool (this is what will the the mails) that's strange anyway

04-17-2009, 08:12 AM	#1
Mindy Away with the Faeries Posts: 483 Karma: 8459 Join Date: May 2008 Location: Edinburgh, Scotland Device: Sony PRS 650	Strange Cybook Glitch - Half-Page Turn Help! My Cybook has been doing something odd for the last week - every so often when I hit page turn it 'turns' the bottom half of the screen, but not the top. It's happened on different books (including the Robin Hood and Shadow Witch that I got right here) so I don't think it's the files per se. If I turn the page forward and then back again it 'fixes' itself (though not usually if I go back then forward) and sometimes if I try to add a bookmark. I wasn't sure how to do a 'full' reset but I reflashed the latest firmware to my Cybook and also reformatted my SD Card (although I then restored the files (books) that were previously on it back). It's happening frequently but intermittently, with no apparent pattern. It's more frustrating than anything else since it keeps interrupting my 'flow'. Has anyone experienced this before? Any ideas/suggestions? Thanks, Mindy

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04-17-2009, 08:23 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds like an intermittent glitch with the display controller, perhaps?

04-17-2009, 08:34 AM	#3
Pulp Palm Addict Posts: 477 Karma: 1001951 Join Date: Aug 2008 Device: Cybook Gen3 [512mb, FW: 1.5]	You should contact bookeen with a photo of the problem, I'm pretty sure they will ask you to in the device.

04-17-2009, 08:39 AM	#4
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Looks like too to be a hardware failure...

04-21-2009, 03:46 AM	#5
Mindy Away with the Faeries Posts: 483 Karma: 8459 Join Date: May 2008 Location: Edinburgh, Scotland Device: Sony PRS 650	Thanks guys. I have emailed Bookeen - they responded asking for my serial number then advised me to reflash the firmware. I pointed out that I had already done that, politely requested that they read my entire email detailing all the steps I'd already taken, and have yet to hear back. I'm sure I was polite......

08-08-2009, 01:10 PM	#6
hmls Enthusiast Posts: 27 Karma: 10 Join Date: Mar 2008 Location: San Diego, CA Device: Cybook	Mindy, Did you ever solve this problem? It sounds like my Cybook is doing the exact same thing and seems to be getting worse. How old is yours? I have had mine since March 2008 so it is out of warranty (of course). I am really hoping this isn't the end of my Cybook because there isn't anything out yet that I would want to replace it with and I am reluctant to buy from Bookeen again. Heather

08-09-2009, 04:46 AM	#7
Mindy Away with the Faeries Posts: 483 Karma: 8459 Join Date: May 2008 Location: Edinburgh, Scotland Device: Sony PRS 650	Unfortunately not. Bookeen just asked me to return the device and sent me out a new one - I'm not sure if they even investigated the problem given the prompt turnaround, and they didn't provide me with any subsequent information or feedback. (On a sidenote, there was also a problem with the replacement device (it wouldn't connect to a computer, so I could read stuff by adding it onto SD card but it wouldn't save any new settings and had issues with bookmarks sometimes) which they were also unable to provide a remote solution for and requested return of but which, unfortunately, they did not replace as quickly - I spent almost a month waiting for a new device, added to the time I had spent with non-working devices prior to that.) Mine was still under warranty (just) - I got it last July (2008) so it's past the year mark now (although I'm now also technically onto my 3rd device LOL). I haven't been best pleased with the whole debacle, but I do still love my Cybook and think it's prettier than the Sony or the others. I probably couldn't have afforded to have bought a new device right away anyway but if I had, given all the faff around geographic restrictions with .prc books, I don't know if it would be an easy decision for me, but I think that would be based on book availability and remoteness of support rather than on the device itself - I think you could run into technical problems with anything you opt for given other threads I've seen, so I guess it's just a case of deciding what you're priorities are if you do decide to cut your losses and go new. I hope you get it sorted though!

08-23-2009, 06:22 AM	#10
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Defect like this are always due to a defective screen. Not necessarily a broken screen, but it's only the screen that is defective. Are you sure that Bookeen send you a new device, not just the same device with a new screen? If they send you a new device, it that because they detect another problem that could not be repair. But the case of "defective display controler" is really rare as far as I known. If you look at an eInk screen without the housing you will see four little "bar" on two of the edge of the screen. If the receive a hit of been bend they could break and led to problem like you seen. the eInk screen is really fragile...

08-23-2009, 06:27 AM	#11
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	if the PID has changed it's a new device ....

08-23-2009, 06:39 AM	#13
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	But who say them it's a "broken controler" ? (and the little white bar I speake before are too called driver/controller so they may misunderstand) You were receiving somthing without getting a mail ? I doubt about this, to send something with fedex you need to give information on the receiver, like you could put the email, and when you send something, the fedex application automaticaly send a mail about the delivry...

08-24-2009, 03:17 AM	#15
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Ok for the explaination from bookeen. I think this is a generic naming for all problem that are not "broken display" and the display is involved. Such missing mails could be due to a bug in fedex, or Bookeen forget to set the "end of day" in the fedex administration tool (this is what will the the mails) that's strange anyway

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