DESKTOP software - internet error - Page 2

weffey · 09-30-2011, 10:24 AM

Quote:

Originally Posted by PeterT

Make sure your Kobo is NOT plugged in via USB while doing the desktop update. See if that helps.

The kobo, nor anything else, was plugged in via USB. I just redownloaded the installer and tried again with no luck.

PeterT · 09-30-2011, 10:28 AM

Thats strange then as normally that message would mean that a program has that file open... You could try use a tool, listdlls, from SysInternals to track down what process has that DLL open.

Try

Code:

listdlls -d libusb0.dll

bsheehan · 09-30-2011, 07:15 PM

I had the same problem. I purchased an e-book but could not get it to download to my kobo desktop account when I hit the sync option. It is there on my account that shows the books that I have purchased. I was able to download it to my Adobe Digital Editions desk top account, and have since tranferred it to my kobo.Is this how it should work? I was able to use the sync option previously.

pookie0987 · 10-02-2011, 03:59 PM

I am also having a problem with trying to sync and get the Internet Error message even though I am not having any connectivity issues. Anyone have a solution?

Geco · 10-03-2011, 04:04 AM

I've opened an issue on Kobo help support...

bsheehan · 10-07-2011, 08:32 AM

I've solved my problem by re-installing the kobo desk-top icon. It has worked fine since then. Something to consider,

Geco · 10-10-2011, 10:54 AM

It always works for me, on Windows 7, by running the Kobo Desktop application using the "run as administrator" command from right-click popup menu.

PeterT · 10-10-2011, 01:46 PM

I've never EVER had to run the Desktop application by "run as administrator" on Windows 7. And yes.. UAC is on with me!

09-30-2011, 10:28 AM	#17
PeterT Grand Sorcerer Posts: 12,172 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Thats strange then as normally that message would mean that a program has that file open... You could try use a tool, listdlls, from SysInternals to track down what process has that DLL open. Try Code: listdlls -d libusb0.dll

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09-30-2011, 07:15 PM	#18
bsheehan Junior Member Posts: 2 Karma: 10 Join Date: May 2011 Device: Kobo Touch	I had the same problem. I purchased an e-book but could not get it to download to my kobo desktop account when I hit the sync option. It is there on my account that shows the books that I have purchased. I was able to download it to my Adobe Digital Editions desk top account, and have since tranferred it to my kobo.Is this how it should work? I was able to use the sync option previously.

10-02-2011, 03:59 PM	#19
pookie0987 Junior Member Posts: 1 Karma: 10 Join Date: Oct 2011 Device: kobo	I am also having a problem with trying to sync and get the Internet Error message even though I am not having any connectivity issues. Anyone have a solution?

10-03-2011, 04:04 AM	#20
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	I've opened an issue on Kobo help support...

10-07-2011, 08:32 AM	#21
bsheehan Junior Member Posts: 2 Karma: 10 Join Date: May 2011 Device: Kobo Touch	I've solved my problem by re-installing the kobo desk-top icon. It has worked fine since then. Something to consider,

10-10-2011, 10:54 AM	#22
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	It always works for me, on Windows 7, by running the Kobo Desktop application using the "run as administrator" command from right-click popup menu.

10-10-2011, 01:46 PM	#23
PeterT Grand Sorcerer Posts: 12,172 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I've never EVER had to run the Desktop application by "run as administrator" on Windows 7. And yes.. UAC is on with me!

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