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Old 09-08-2008, 07:12 PM   #1
lobo
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Help - can't update my PRS-505 firmware

OK this is my last recourse, but at the same time I think from what I've seen it's also my best hope.

I have two PRS505s. I've tried updating the firmware on both and every time it hangs at the end of unzipping files, leaving the self-extractor window with 'please wait' - the first time I ended up going to bed and leaving it overnight: it still said the same thing when I came back in the morning.

I've emailed and called Sony support several times (the last time I was on for 45 minutes from a UK cell-phone; I'm not looking forward to the bill!), but no luck.

I've tried running the update both from within the library and by downloading the patch from the ebook store - no luck either way. I've aso tried running the updater on a different PC but again no change.

Is there a way to manually run the flasher? I've seen a few posts about SD cards, but none specifically about this?

Thanks in advance

Last edited by lobo; 09-08-2008 at 08:30 PM. Reason: typo!
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Old 09-09-2008, 06:52 AM   #2
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Extract the exe with winzip/winrar/7-zip and run "PRS-505 Updater.exe" manually.

And next time ask here before spending money on international calls
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Old 09-10-2008, 09:14 PM   #3
lobo
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That was one of the first things I tried after the 'official' advice got me nowhere - sorry should have said in my original post

And yes - I know i should have asked here first - better late than never You can thanks Sony though - if their support wasn't so bad I'd never have found you guys!

So, next suggestion?
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Old 09-11-2008, 05:05 AM   #4
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So what happens after you run "PRS-505 Updater.exe"? Do you get the license agreement screen and then "Connect a PRS-505 to update" window? If not, do you see the process in the process list of Task Manager?
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Old 09-11-2008, 06:30 PM   #5
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The process appears in the task list, but there's no window or licence agreement. It's like I haven't clicked anything - apart from the phantom task!
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Old 09-11-2008, 06:46 PM   #6
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First of all, you must have administrator's permissions on the computer. If you have them already, then try a different computer. I have experienced this problem myself and nothing helped until I used another computer, don't know the reason though... might be some software conflict.
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Old 09-11-2008, 09:33 PM   #7
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Try also adding the exe to the DEP exclusion list.
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