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Old 09-17-2019, 10:04 PM   #1
eabx4
Junior Member
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Posts: 1
Karma: 10
Join Date: Sep 2019
Device: Kindel Fire
Kindle Fire not Recognized

Hello,

I am new to the post and really struggled to post this (much less get it in the right place).
Anyway, I bought a new Fire tablet to replace an older one and the new one is not recognized at all by Calibre.
The old one still connects seamlessly and I cannot figure out what the problem is with the new one.

The output of the Debug Detection is below:
Spoiler:

calibre 3.48 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.18362')
Python 2.7.15+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 2, 1)
USB devices on system:
(USBDevice(vendor_id=0x461 product_id=0x10 bcd=0x104 devid=usb\vid_0461&pid_0010&rev_0104&mi_01 devinst=9),
USBDevice(vendor_id=0x461 product_id=0x10 bcd=0x104 devid=usb\vid_0461&pid_0010&rev_0104&mi_00 devinst=10),
USBDevice(vendor_id=0x2109 product_id=0x2813 bcd=0x9001 devid=usb\vid_2109&pid_2813&rev_9001 devinst=11),
USBDevice(vendor_id=0x2109 product_id=0x2813 bcd=0x9001 devid=usb\vid_2109&pid_2813&rev_9001 devinst=12),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=13),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=14),
USBDevice(vendor_id=0x4b8 product_id=0x899 bcd=0x100 devid=usb\vid_04b8&pid_0899&rev_0100 devinst=15),
USBDevice(vendor_id=0x461 product_id=0x4e23 bcd=0x100 devid=usb\vid_0461&pid_4e23&rev_0100 devinst=16),
USBDevice(vendor_id=0x4b8 product_id=0x899 bcd=0x100 devid=usb\vid_04b8&pid_0899&rev_0100&mi_02 devinst=17),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=8),
USBDevice(vendor_id=0x4b8 product_id=0x899 bcd=0x100 devid=usb\vid_04b8&pid_0899&rev_0100&mi_01 devinst=18),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0005 devinst=19),
USBDevice(vendor_id=0x4b8 product_id=0x899 bcd=0x100 devid=usb\vid_04b8&pid_0899&rev_0100&mi_00 devinst=20),
USBDevice(vendor_id=0x461 product_id=0x10 bcd=0x104 devid=usb\vid_0461&pid_0010&rev_0104 devinst=21),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0005 devinst=22),
USBDevice(vendor_id=0x58f product_id=0x6362 bcd=0x100 devid=usb\vid_058f&pid_6362&rev_0100 devinst=23),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid104c&pid8241&rev0002 devinst=24))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_epson &prod_storage&rev_1.00#a&2cf673f8&0&51583259303930 3271&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sd#mmc&rev_1.00#058f63626476&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_compact_flash&rev_1.01#058f63626476&1#{53f56 307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_ms#ms-pro&rev_1.03#058f63626476&3#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_1949&pid_0c31#g0w117089287f3kp#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sm#xd-picture&rev_1.02#058f63626476&2#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_epson &prod_storage&rev_1.00#a&2cf673f8&0&51583259303930 3271&2#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_epson &prod_storage&rev_1.00#a&2cf673f8&0&51583259303930 3271&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w117089287f3kp#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W117089287F3KP',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{5D410075-DAE5-11E7-97B4-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'addr': u'127.0.0.1', 'netmask': u'255.255.255.255'}], '{0790B216-70C7-4E89-897D-265A0DD366A1}': [{'broadcast': u'192.168.0.102', 'addr': u'192.168.0.102', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Last edited by theducks; 09-17-2019 at 10:10 PM. Reason: Spoiler tagged
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Old 09-17-2019, 10:24 PM   #2
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Quote:
Originally Posted by eabx4 View Post
Hello,

I am new to the post and really struggled to post this (much less get it in the right place).
Anyway, I bought a new Fire tablet to replace an older one and the new one is not recognized at all by Calibre.
The old one still connects seamlessly and I cannot figure out what the problem is with the new one.

The output of the Debug Detection is below:
Spoiler:

calibre 3.48 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.18362')
Python 2.7.15+
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W117089287F3KP',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{5D410075-DAE5-11E7-97B4-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'addr': u'127.0.0.1', 'netmask': u'255.255.255.255'}], '{0790B216-70C7-4E89-897D-265A0DD366A1}': [{'broadcast': u'192.168.0.102', 'addr': u'192.168.0.102', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None
The " 'storage': []," line in your post says that there no available storage on your Kindle Fire. Are you sure it is is MTP mode and not USB charging mode? Can you see the storage on your Kindle Fire in Windows File Explorer?
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Old 09-18-2019, 05:18 AM   #3
kovidgoyal
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A reboot of both the device and the computer might also help
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