Change in Kindle Book Order Emails

ShortNet · 08-26-2019, 03:06 PM

Has anyone noticed a change in Kindle emails over the weekend? Instead of giving the book title in the subject line and the email containing the cover of the book (with title, author, and publisher), instead the email now only contains the price information and the Order number.

Two things are wrong with this:
A) Emails can no longer be used to check on the publisher. I did this because of the Penguin Random house awards for ebooks purchased. As there are multiple people buying on the account this made it easy to claim the correct books (for every 12 books you get a credit worth up to $30).

B) You can no longer use the email to search by title/author for items purchased. I have had items disappear from my 'my kindle' page and used the emails to prove that yes, I had actually purchased said item. Now I'm not sure how you would prove it.

Sirtel · 08-26-2019, 04:01 PM

My emails still have the cover. Never had the author, at least not that I remember.

Why should you need to prove that you bought something? Back up your purchases, then you don't have to worry that something's going to disappear. I haven't looked at my Amazon content page in years. No idea if anything's missing there, and wouldn't care if there was. I keep the copies of all my books elsewhere.

ShortNet · 08-26-2019, 04:12 PM

Good to know that your emails still have the title and cover - hopefully it is a temporary change.
I do back up (Calibre is my friend). However, it is still easier to just redownload an item when needed from Amazon rather than going to the backup and pulling it over.
When I did justify the books I bought it was because Amazon had pulled and then put back the book, but lost the information that I had bought it. It was a pain, but customer service did figure it out finally. With this new email structure I wouldn't have been able to prove it.

Sirtel · 08-26-2019, 04:20 PM

Quote:

Originally Posted by ShortNet

When I did justify the books I bought it was because Amazon had pulled and then put back the book, but lost the information that I had bought it. It was a pain, but customer service did figure it out finally. With this new email structure I wouldn't have been able to prove it.

Do they really pull books from people's accounts? Last I checked they left the purchased copies alone, even when they removed a book from the store. But that was years ago, so they may have changed their ways. Generally I don't download anything directly at all, so no idea what the policy in such cases is nowadays.

blue_skies · 08-26-2019, 10:41 PM

Quote:

Originally Posted by ShortNet

Has anyone noticed a change in Kindle emails over the weekend? Instead of giving the book title in the subject line and the email containing the cover of the book (with title, author, and publisher), instead the email now only contains the price information and the Order number.

Two things are wrong with this:
A) Emails can no longer be used to check on the publisher. I did this because of the Penguin Random house awards for ebooks purchased. As there are multiple people buying on the account this made it easy to claim the correct books (for every 12 books you get a credit worth up to $30).

B) You can no longer use the email to search by title/author for items purchased. I have had items disappear from my 'my kindle' page and used the emails to prove that yes, I had actually purchased said item. Now I'm not sure how you would prove it.

Yes! I am having this issue. The first one I received like this was on August 22nd. I just received another with the book I just purchased a few minutes ago. I actually Googled to try to find out what the heck is going on, and found this thread.

It's bad enough no longer being able to see the book cover in the email to jog my memory of what books I bought... but it's ridiculous that the email no longer even contains the title or author or any indication what the book actually is!

I have previously used my saved emails to search for books I bought. I also kept them separated with freebies in a separate folder, because I am trying to at least read the books for which I paid money.

I hope this is just a temporary glitch. I too like to have saved proof of the books I purchased. If they don't fix this, I will probably consider only borrowing books from the library rather than purchasing from Amazon. I am that annoyed over it.

blue_skies · 08-26-2019, 10:43 PM

Quote:

Originally Posted by Sirtel

Do they really pull books from people's accounts? Last I checked they left the purchased copies alone, even when they removed a book from the store. But that was years ago, so they may have changed their ways. Generally I don't download anything directly at all, so no idea what the policy in such cases is nowadays.

There have been plenty of reports, over the years, of Amazon deleting people's accounts, and then not allowing them access to their purchases. I believe the customers involved eventually gained access... but it helped that they had their own proof of their purchases!

badgoodDeb · 08-27-2019, 04:26 PM

My emails also changed. They no longer contain title, author, or any info that readily tells me which purchase this applies to! Grrrrr.

ShortNet · 09-09-2019, 12:07 PM

FYI - it appears the emails changed back!

As of September 6 Amazon digital order emails are back to showing the Book title in both the subject and body.

blue_skies · 09-09-2019, 10:53 PM

Quote:

Originally Posted by ShortNet

FYI - it appears the emails changed back!

As of September 6 Amazon digital order emails are back to showing the Book title in both the subject and body.

Same here. After several Kindle books for which I received emails which had no title, author, cover picture or anything... the purchase email I received for the book I ordered on September 6 was back to normal.

I hope it will remain like that. (I've thought about asking customer service if they can resend the emails that were messed up so I can have a record of the titles and covers. I may still do that, though I'm a bit worried it will result in me being charged again.)

badgoodDeb · 09-10-2019, 04:35 PM

I noticed too, and am extremely glad!

Tarana · 09-10-2019, 05:58 PM

The emails I received did indeed have the title. It was just below the grand total.

08-26-2019, 03:06 PM	#1
ShortNet Connoisseur Posts: 58 Karma: 2247216 Join Date: May 2015 Location: Somewhere in the Mid-Atlantic Device: Kindle (all flavors from 1 thru Oasis)	Change in Kindle Book Order Emails Has anyone noticed a change in Kindle emails over the weekend? Instead of giving the book title in the subject line and the email containing the cover of the book (with title, author, and publisher), instead the email now only contains the price information and the Order number. Two things are wrong with this: A) Emails can no longer be used to check on the publisher. I did this because of the Penguin Random house awards for ebooks purchased. As there are multiple people buying on the account this made it easy to claim the correct books (for every 12 books you get a credit worth up to $30). B) You can no longer use the email to search by title/author for items purchased. I have had items disappear from my 'my kindle' page and used the emails to prove that yes, I had actually purchased said item. Now I'm not sure how you would prove it.

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08-26-2019, 04:01 PM	#2
Sirtel Grand Sorcerer Posts: 10,128 Karma: 224760044 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	My emails still have the cover. Never had the author, at least not that I remember. Why should you need to prove that you bought something? Back up your purchases, then you don't have to worry that something's going to disappear. I haven't looked at my Amazon content page in years. No idea if anything's missing there, and wouldn't care if there was. I keep the copies of all my books elsewhere.

08-26-2019, 04:12 PM	#3
ShortNet Connoisseur Posts: 58 Karma: 2247216 Join Date: May 2015 Location: Somewhere in the Mid-Atlantic Device: Kindle (all flavors from 1 thru Oasis)	Good to know that your emails still have the title and cover - hopefully it is a temporary change. I do back up (Calibre is my friend). However, it is still easier to just redownload an item when needed from Amazon rather than going to the backup and pulling it over. When I did justify the books I bought it was because Amazon had pulled and then put back the book, but lost the information that I had bought it. It was a pain, but customer service did figure it out finally. With this new email structure I wouldn't have been able to prove it.

08-27-2019, 04:26 PM	#7
badgoodDeb Grand Sorcerer Posts: 8,501 Karma: 64095689 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	My emails also changed. They no longer contain title, author, or any info that readily tells me which purchase this applies to! Grrrrr.

09-09-2019, 12:07 PM	#8
ShortNet Connoisseur Posts: 58 Karma: 2247216 Join Date: May 2015 Location: Somewhere in the Mid-Atlantic Device: Kindle (all flavors from 1 thru Oasis)	FYI - it appears the emails changed back! As of September 6 Amazon digital order emails are back to showing the Book title in both the subject and body.

09-10-2019, 04:35 PM	#10
badgoodDeb Grand Sorcerer Posts: 8,501 Karma: 64095689 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	I noticed too, and am extremely glad!

09-10-2019, 05:58 PM	#11
Tarana Wizard Posts: 3,978 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	The emails I received did indeed have the title. It was just below the grand total.

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