Kindle 2 Screen Crash

dshafer · 03-29-2009, 02:27 PM

Three-week-old Kindle 2 woke up this morning with the top half of the screen dead. Appears to be a hardware issue. After waiting on hold for more than 40 minutes for Amazon Kindle support, I sent them an email off their site.

This kind of stuff can happen, of course; the issue is going to be how long I'm without the device based on their support response.

daffy4u · 03-29-2009, 02:36 PM

Quote:

Originally Posted by dshafer

Three-week-old Kindle 2 woke up this morning with the top half of the screen dead. Appears to be a hardware issue. After waiting on hold for more than 40 minutes for Amazon Kindle support, I sent them an email off their site.

This kind of stuff can happen, of course; the issue is going to be how long I'm without the device based on their support response.

They usually send replacements overnight, so you shouldn't be without for long. Sorry this happened to you.

Ervserver · 03-29-2009, 04:09 PM

Thats a ridiculously long hold time for Amazon, they should be ashamed

AnemicOak · 03-29-2009, 04:26 PM

40 min., wow. I've never had to hold more than 5 min.

dshafer · 04-03-2009, 02:31 AM

Well, Amazon shipped me a new Kindle 2 overnight and it's working fine so far. All my archived content was downloaded to the new Kindle quite quickly. My subscriptions didn't roll over automagically but when I went to Amazon.com, I was able to ask that future deliveries be made to the new, working Kindle. I'm sure that'll work fine.

So, overall, not such a negative experience as it seemed it might become. Last two times I had to call, hold times on my call were under 5 minutes.

eneisch · 04-06-2009, 01:44 PM

Make sure you check the replacement for fading in direct sunlight!

dshafer · 04-13-2009, 07:43 PM

Doesn't seem to fade in direct sunlight. Is that an issue a lot of folks are reporting?

sirbruce · 04-13-2009, 11:26 PM

Yes, it's a very common problem.

rcuadro · 04-25-2009, 09:41 PM

40 min hold time? I was on hold for about 15 seconds... Though I didnt call them. I clicked on a link called "Call me" and sure as hell. my phone rang and the someone came on the line

beernutz · 04-27-2009, 09:01 PM

I had to send my Kindle back today which was disappointing but Friday when I called Amazon CS I was very pleasantly surprised. First it only took about 1 minute to get to someone who could help me, then after maybe 10 minutes of obligatory troubleshooting the CS rep agreed to 1 day ship me a replacement.

lken37 · 05-08-2009, 12:29 AM

Opened up my Kindle this evening and found a postage sized spot on the upper right of the screen that wouldn't go away. Called the help line and in less than a minute had a nice young fellow had me do a couple of tests and declared I had a defective unit. They are sending me a new one and instructions on how to return the bad one. Now that is the way to run a business.
Ken :-)

03-29-2009, 02:27 PM	#1
dshafer Junior Member Posts: 3 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	Kindle 2 Screen Crash Three-week-old Kindle 2 woke up this morning with the top half of the screen dead. Appears to be a hardware issue. After waiting on hold for more than 40 minutes for Amazon Kindle support, I sent them an email off their site. This kind of stuff can happen, of course; the issue is going to be how long I'm without the device based on their support response.

05-08-2009, 12:29 AM	#11
lken37 Junior Member Posts: 2 Karma: 10 Join Date: May 2009 Device: none	Bad screen Opened up my Kindle this evening and found a postage sized spot on the upper right of the screen that wouldn't go away. Called the help line and in less than a minute had a nice young fellow had me do a couple of tests and declared I had a defective unit. They are sending me a new one and instructions on how to return the bad one. Now that is the way to run a business. Ken :-)

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03-29-2009, 04:09 PM	#3
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Thats a ridiculously long hold time for Amazon, they should be ashamed

03-29-2009, 04:26 PM	#4
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	40 min., wow. I've never had to hold more than 5 min.

04-03-2009, 02:31 AM	#5
dshafer Junior Member Posts: 3 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	Well, Amazon shipped me a new Kindle 2 overnight and it's working fine so far. All my archived content was downloaded to the new Kindle quite quickly. My subscriptions didn't roll over automagically but when I went to Amazon.com, I was able to ask that future deliveries be made to the new, working Kindle. I'm sure that'll work fine. So, overall, not such a negative experience as it seemed it might become. Last two times I had to call, hold times on my call were under 5 minutes.

04-06-2009, 01:44 PM	#6
eneisch Junior Member Posts: 1 Karma: 10 Join Date: Apr 2009 Device: Amazon Kindle 2	Make sure you check the replacement for fading in direct sunlight!

04-13-2009, 07:43 PM	#7
dshafer Junior Member Posts: 3 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	Doesn't seem to fade in direct sunlight. Is that an issue a lot of folks are reporting?

04-13-2009, 11:26 PM	#8
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	Yes, it's a very common problem.

04-25-2009, 09:41 PM	#9
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	40 min hold time? I was on hold for about 15 seconds... Though I didnt call them. I clicked on a link called "Call me" and sure as hell. my phone rang and the someone came on the line

04-27-2009, 09:01 PM	#10
beernutz Member Posts: 12 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	I had to send my Kindle back today which was disappointing but Friday when I called Amazon CS I was very pleasantly surprised. First it only took about 1 minute to get to someone who could help me, then after maybe 10 minutes of obligatory troubleshooting the CS rep agreed to 1 day ship me a replacement.

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