Support center iRex

[ce3po]

Evaluation of the new support center iRex

Hi Everybody,

1 - did anybody already use the new support center iRex?
2 - in how much time did they bring you back?
3 - was the solution good?
4 - which note would you give (0 - 10)?
5 - what it went to his evaluation?
6 - some another consideration?

Thanks.

[Blue]

1 - did anybody already use the new support center iRex?
Yes

2 - in how much time did they bring you back?
Total time from sending my first mail to recieving my iliad back was 1 week and 9 hours.

3 - was the solution good?
Untill now it is.

4 - which note would you give (0 - 10)?
10

5 - what it went to his evaluation?
uhm?

6 - some another consideration?
Perfect support! Couldn't have dreamed of anything better!

[Mrraow]

Two months since sending it off (damaged screen), paid Eur275 on October 19th, still waiting.

Apparently, they are waiting for a part.
Communication is bad;
- they should have told me when they invoiced me for the work that the parts weren't in stock, and they didn't have a delivery date
- I have to ask them for updates, there is no unprompted communication from their side
- they also didn't respond to my last email requesting an update; instead, I had to phone them

I'm not ready to criticise them for the lack of parts - the person I spoke to tells me that they are waiting for iRex to deliver them, and haven't been given a date themselves.

[Mrraow]

Update... my iliad was returned on Tuesday, with a nice shiny new screen.
No contact from support (despite promises); if just appeared.

So, I'm somewhat happier, but the total repair time was around 2 months, and communication from the support people was terrible.