Discussions with Amazon CS about PW Defects - Page 20

Yolina · 02-03-2013, 01:19 PM

Quote:

Originally Posted by sparklemotion

Let's hope the 604 is the start of something good. Fingers crossed!

Would be great if 604 was indeed finally the start of consistently good screens all round, but I refuse to get excited over it - as a friend of mine always says "never expect anything from anyone, that way you don't get disappointed"

So we'll see...

sparklemotion · 02-03-2013, 01:41 PM

Quote:

Originally Posted by Yolina

Would be great if 604 was indeed finally the start of consistently good screens all round, but I refuse to get excited over it - as a friend of mine always says "never expect anything from anyone, that way you don't get disappointed"

So we'll see...

I always say I won't get my hopes up too, but when Andrew called this last time saying they had a fix yet again, it was hard not to have a wee bit of hope. I really never knew I was such an eternal optimist.

We'll see what the 604 brings. I think at this point it all seems very random, but here's hoping it's a good one for you!

Katsunami · 02-03-2013, 02:43 PM

In normal lighting, mine is perfectly color cast free. I generously offer the device for sale.

Bidding may start at € 995. Good luck!

(PS: as the device is second hand, I don't offer any return policy. And there is no warranty either. But that's just in the small print, and for brevity's sake, I'll just not post that.)

Chi Cygni · 02-03-2013, 02:54 PM

edited to add

Quote:

Originally Posted by Katsunami

Bidding may start at € 9,95. Good luck!

sorry, just been fooling around today

xtine · 02-03-2013, 04:31 PM

Good luck, Yolina. I hope the 604's a keeper!

sparklemotion · 02-03-2013, 09:52 PM

Quote:

Originally Posted by Chi Cygni

edited to add

sorry, just been fooling around today

....

geekybookworm · 02-04-2013, 06:08 AM

Hi,
I have recently bought a Kindle PW from amazon.de (as I have written in an another thread), didn't really mind the shadows at the bottom, but my Kindle has the glowing specks and light is bleeding from the left side. So I have asked for a replacement today.
The problem is I live not in Germany, so I have additional shipping costs forwarding the shipment to Slovakia. I am really afraid that the new one is going to be worse than the old one. The guy I chatted with seemed to think that if that happens they will send me another one. I really don't want to spent a fortune on shipping replacement Kindles to and from Germany.

I think I could live with the one I have now, because the PW other awesome aspects. I really fell in love with it. But I wanted to try once for a better screen.
So my question is (as I see that many of you are experts on replacement kindles

), is it hard to get the support people to let you keep the older (but better) Kindle?
Thanks.

HarryT · 02-04-2013, 06:14 AM

You can keep whichever one you wish, but you'll have to return the other. It's not Amazon's fault that you bought from "amazon.de" when you don't actually live in Germany.

geekybookworm · 02-04-2013, 06:44 AM

Quote:

Originally Posted by HarryT

You can keep whichever one you wish, but you'll have to return the other. It's not Amazon's fault that you bought from "amazon.de" when you don't actually live in Germany.

Well of course I don't expect them to pay the expenses.
I mean the other option is to buy from the US and the shipping costs would be much higher. (I don't know if they would reimburse me in that case, I haven't exchanged Kindles before.)
And I have no problem returning the one I don't want to keep but he claimed I should return the first one and keep the second one (or try for another replacement) even if I would rather keep the first one (if it is noticeably better).
I suppose it seems as if I am complaining but that isn't the case I find Amazon's CS is very good. Everything is just very new for me.

HarryT · 02-04-2013, 07:19 AM

You can return whichever one you wish. Doesn't have to be the first. But tell Amazon which one you keep.

soulfuldog · 02-04-2013, 07:22 AM

If they are sending you a replacement as HarryT said, just wait until it arrives and decide which of the two is better, keep it and send the other one back. amazon won't mind which one you return. Some people have replaced theirs a few times but because you have the extra shipping costs that's really not ideal.

Its your choice if you end up keeping one that you can live with slight issues, or just send them both back get a refund and wait for a while to see if future versions are more likely to be issue free. Hopefully your new Kindle will come and it'll be fine though!

Yolina · 02-04-2013, 09:35 AM

Replacement has just arrived, it is so much better

No pink whatsoever, a very faint green area which I can only barely notice in the dark if the light is on high. Contrast is really good on this one too.
There is still a very small amount of light bleed on the bottom left-hand side, but nothing compared to the one before.

I am happy with my PW

Thank you to all who have wished me luck in getting a good one

Edit: and the cherry on the cake is that it's on 5.3.1 so I can jailbreak without having to downgrade the firmware fist. WiFi staying firmly off for now

BeccaPrice · 02-04-2013, 09:37 AM

Congratulations, and happy reading, Yolina!

xtine · 02-04-2013, 09:44 AM

Glad you got a good one, Yolina!

sparklemotion · 02-04-2013, 09:46 AM

YAY! So happy to hear it, Yolina!

02-03-2013, 02:43 PM	#288
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	In normal lighting, mine is perfectly color cast free. I generously offer the device for sale. Bidding may start at € 995. Good luck! (PS: as the device is second hand, I don't offer any return policy. And there is no warranty either. But that's just in the small print, and for brevity's sake, I'll just not post that.) Last edited by Katsunami; 02-03-2013 at 02:47 PM.

02-04-2013, 09:35 AM	#297
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	Replacement has just arrived, it is so much better No pink whatsoever, a very faint green area which I can only barely notice in the dark if the light is on high. Contrast is really good on this one too. There is still a very small amount of light bleed on the bottom left-hand side, but nothing compared to the one before. I am happy with my PW Thank you to all who have wished me luck in getting a good one Edit: and the cherry on the cake is that it's on 5.3.1 so I can jailbreak without having to downgrade the firmware fist. WiFi staying firmly off for now Last edited by Yolina; 02-04-2013 at 09:48 AM.

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02-03-2013, 04:31 PM	#290
xtine Addict Posts: 355 Karma: 1432252 Join Date: Oct 2009 Device: Kobo Forma	Good luck, Yolina. I hope the 604's a keeper!

02-04-2013, 06:08 AM	#292
geekybookworm Member Posts: 11 Karma: 472954 Join Date: Jan 2013 Device: Kindle Keyboard, Kindle PW	Hi, I have recently bought a Kindle PW from amazon.de (as I have written in an another thread), didn't really mind the shadows at the bottom, but my Kindle has the glowing specks and light is bleeding from the left side. So I have asked for a replacement today. The problem is I live not in Germany, so I have additional shipping costs forwarding the shipment to Slovakia. I am really afraid that the new one is going to be worse than the old one. The guy I chatted with seemed to think that if that happens they will send me another one. I really don't want to spent a fortune on shipping replacement Kindles to and from Germany. I think I could live with the one I have now, because the PW other awesome aspects. I really fell in love with it. But I wanted to try once for a better screen. So my question is (as I see that many of you are experts on replacement kindles ), is it hard to get the support people to let you keep the older (but better) Kindle? Thanks.

02-04-2013, 06:14 AM	#293
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You can keep whichever one you wish, but you'll have to return the other. It's not Amazon's fault that you bought from "amazon.de" when you don't actually live in Germany.

02-04-2013, 07:19 AM	#295
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You can return whichever one you wish. Doesn't have to be the first. But tell Amazon which one you keep.

02-04-2013, 07:22 AM	#296
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	If they are sending you a replacement as HarryT said, just wait until it arrives and decide which of the two is better, keep it and send the other one back. amazon won't mind which one you return. Some people have replaced theirs a few times but because you have the extra shipping costs that's really not ideal. Its your choice if you end up keeping one that you can live with slight issues, or just send them both back get a refund and wait for a while to see if future versions are more likely to be issue free. Hopefully your new Kindle will come and it'll be fine though!

02-04-2013, 09:37 AM	#298
BeccaPrice Wizard Posts: 2,145 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	Congratulations, and happy reading, Yolina!

02-04-2013, 09:44 AM	#299
xtine Addict Posts: 355 Karma: 1432252 Join Date: Oct 2009 Device: Kobo Forma	Glad you got a good one, Yolina!

02-04-2013, 09:46 AM	#300
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	YAY! So happy to hear it, Yolina!

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