09-01-2010, 06:21 PM | #1 |
Wizard
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My Kindle DXi has a crack on its stick
I've noticed a little crack, all across the stick button.
I have no idea how it happened. It was always treated with care and never got out of home. At first I thought it was a hair on it, then I noticed it was a crack. I've bought it from Amazon, when it was released (the international version). I wonder if this has happened to anyone too. It would be a shame to have to return it, with all associated costs and time. But on the other hand, if for some reason the crack gets worse and inutilizes the button, I can't see how could I scroll the selector cursor. What would you do in my place? |
09-01-2010, 07:03 PM | #2 |
small is good
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Do you still have warranty on it? I would call up customer service and talk to them to see if they would exchange it for a new one. I understand that it would suck having to send it back, wait and so on.. but crack on the 5 point curser really dosn't sound good. Potentially over time if it might break off.
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09-01-2010, 11:19 PM | #3 | |
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09-02-2010, 02:46 AM | #4 |
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As others have suggested, ask Amazon for a replacement and you'll get it.
Same thing happened to my DX and it will eventually break apart altogether. The stick that is, not the DX Having already gotten a replacement DX (carefully timed for a U.S. visit) on account of a s/w error, attempting a second replacement was too cumbersome. Given I live in Malaysia I would have had to ship the replacement unit somewhere else as Amazon will not deliver a replacement set to a non-supported country. Ultimately I just removed the cracked plastic and now operate the underlying stick directly. It ain't great but it works. |
09-02-2010, 02:38 PM | #5 |
Wizard
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I've just called Amazon (as they told me to do so in the reply email), and they want me to pay, in advance, 560$ to send me a replacement. I've asked why, incredulously and they said it' because I'm an international customer and they have to declare a value to customs. They say that after that they'll refund 100%.
560$ !?!?!?! Is this normal?! What's your experience? That's almost 2 Kindle DX! Why that value? That's |
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09-02-2010, 06:04 PM | #6 |
Wizard
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Anyone?
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09-02-2010, 06:08 PM | #7 |
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Actually, this is exactly what happened to me, but I'm in the US. I had something like $250 charged to my account and then refunded when Amazon received my original. Keep in mind that this was within the last month when you could preorder a new K3 for $189. Still, the refund really did happen, and I was really impressed that they replaced my unit. I wasn't even the original owner. Very cool
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09-02-2010, 06:42 PM | #8 | |
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09-02-2010, 11:37 PM | #9 | |
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You being an international customer (I feel your pain...) might possibly mean you have to pay the shipping costs yourself. |
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09-03-2010, 12:44 AM | #10 | |
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09-03-2010, 03:14 AM | #11 |
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So, Amazon is asking me the money in advance and to you only after receiving the replacement? Doesn't sound very fair, although I guess that being international and passing through customs make the shipment more expensive, so they play safe. But even so, 560$ is a lot. More than I paid for the Kindle DX + cover at that time (when it was more expensive).
I'm just think this value they're asking is very weird. It just makes me wonder... |
09-04-2010, 05:03 AM | #12 |
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I've decided not to ask for a replacement. 560€ is a lot of money. It's a pity Amazon can't honor the warranty without asking for an excessive amount of money, even if they say it would be refunded.
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09-04-2010, 08:05 AM | #13 |
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Strange !
My DXG has paint problem ( letters are fading) and i got a very fast refund BEFORE they send me a new one. I'm located in Europe (France). Different country=different rules ?? |
09-10-2010, 10:40 AM | #14 | |
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Send it back first.
Quote:
I wouldn't put up with a broken Kindle if I didn't have to. You don't. |
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