Libra 2 What Are The Odds That Kobo Can Fix.....

readologist · 07-21-2022, 05:07 PM

What are the odds that Kobo can (or will) fix the periodic freezes (crashes, whatever you wish to label them as) or errors on the Libra 2? Can anyone even say with certainty that there are more than a handful? Forums seem to have gone quiet on these issues

Sirtel · 07-21-2022, 05:43 PM

I haven't experienced them on 4.32.

readologist · 07-21-2022, 06:04 PM

Quote:

Originally Posted by Sirtel

I haven't experienced them on 4.32.

That's part of the issue - not everyone does and there has not been any organized study of why's and wherefore's. Only sporadic anecdotal reports - I have it on my Libra 2 but not on my Libra H20

readologist · 07-21-2022, 06:07 PM

Maybe Firmware 4.33.19759 will fix

PeterT · 07-21-2022, 06:10 PM

I believe it had been identified that there were different components in use on some Libra 2 devices. It would probably be an idea to track down if the issues were in all units or just a subset

Sent from my Pixel 4a using Tapatalk

readologist · 07-21-2022, 06:23 PM

Quote:

Originally Posted by PeterT

I believe it had been identified that there were different components in use on some Libra 2 devices. It would probably be an idea to track down if the issues were in all units or just a subset

Sent from my Pixel 4a using Tapatalk

If there really are different hardware components then it's unlikely that a software fix would work. I'm going back to my Libra H20 and going to return the Libra 2 for an exchange or fix - it's still under warranty

Sirtel · 07-21-2022, 07:14 PM

The Libra H2O definitely didn't have these problems.

My Libra 2 had the freezing/crashing issue at first, but as I said, it seems to have mostly vanished with 4.32.

davidfor · 07-21-2022, 10:50 PM

Quote:

Originally Posted by readologist

If there really are different hardware components then it's unlikely that a software fix would work. I'm going back to my Libra H20 and going to return the Libra 2 for an exchange or fix - it's still under warranty

That isn't correct. If the hardware is different, then it might need different drivers or different versions of drivers. Kobo is aware of the issues and has fixes for the Libra 2 in firmware 4.33.19759.

But, it could be a faulty device. For at least one of the issues reported with the Libra 2, when it was investigated appeared to be hardware failure rather than any. They returned it, got a replacement and that worked with no problems.

Dr. Drib · 07-22-2022, 07:56 AM

Quote:

Originally Posted by readologist

That's part of the issue - not everyone does and there has not been any organized study of why's and wherefore's. Only sporadic anecdotal reports - I have it on my Libra 2 but not on my Libra H20

I haven't had any trouble with firmware crashes on my Libra 2. As an ebook reader, it works beautifully.

Why don't you organize that study you mentioned?

JSWolf · 07-22-2022, 08:37 AM

Quote:

Originally Posted by readologist

What are the odds that Kobo can (or will) fix the periodic freezes (crashes, whatever you wish to label them as) or errors on the Libra 2? Can anyone even say with certainty that there are more than a handful? Forums seem to have gone quiet on these issues

I suggest you try the new 4.33.19759 firmware. It may fix whatever your problems are. The new firmware has bug fixes and stability improvements.

fogice · 07-22-2022, 09:29 AM

My KL2 on 4.32 had been pretty stable, but two days ago it locked up when paging to the next chapter. I had to reboot to continue. I haven't updated to 4.33 yet.

Deobulakenyo · 07-22-2022, 09:31 AM

Quote:

Originally Posted by fogice

My KL2 on 4.32 had been pretty stable, but two days ago it locked up when paging to the next chapter. I had to reboot to continue. I haven't updated to 4.33 yet.

Sometimes it is a bad book that is the culprit.

theducks · 07-22-2022, 09:56 AM

I've had book Edits cause crashes (I use do not treat as a new book set wanting to keep my place).

I find - fix a missing split or Chapter not in the TOC and update the book. Basixally, a file section name change / insert.

The kobo does not refresh its Toc (spine?)

JSWolf · 07-22-2022, 10:35 AM

Quote:

Originally Posted by theducks

I've had book Edits cause crashes (I use do not treat as a new book set wanting to keep my place).

I find - fix a missing split or Chapter not in the TOC and update the book. Basixally, a file section name change / insert.

The kobo does not refresh its Toc (spine?)

The ToC can be updated using Kobo Utilities.

RobertJSawyer · 07-22-2022, 01:27 PM

Try the new firmware, released yesterday.

I'm one of those who had a lot of instability with my Libra 2. I put it through its paces with this new firmware last night, including switching back and forth between books, switching between reading books and reading Pocket articles, bouncing between the home screen and My Books, and more, plus popping up dictionaries, changing font and other settings, and so on. Everything worked fine, with no hangs and no delays.

07-21-2022, 05:07 PM	#1
readologist Enthusiast Posts: 44 Karma: 314 Join Date: Aug 2018 Device: Kobo Libra H20, Libra 2	What Are The Odds That Kobo Can Fix..... What are the odds that Kobo can (or will) fix the periodic freezes (crashes, whatever you wish to label them as) or errors on the Libra 2? Can anyone even say with certainty that there are more than a handful? Forums seem to have gone quiet on these issues

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07-21-2022, 05:43 PM	#2
Sirtel Grand Sorcerer Posts: 10,122 Karma: 224756896 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	I haven't experienced them on 4.32.

07-21-2022, 06:07 PM	#4
readologist Enthusiast Posts: 44 Karma: 314 Join Date: Aug 2018 Device: Kobo Libra H20, Libra 2	Maybe Firmware 4.33.19759 will fix

07-21-2022, 06:10 PM	#5
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I believe it had been identified that there were different components in use on some Libra 2 devices. It would probably be an idea to track down if the issues were in all units or just a subset Sent from my Pixel 4a using Tapatalk

07-21-2022, 07:14 PM	#7
Sirtel Grand Sorcerer Posts: 10,122 Karma: 224756896 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	The Libra H2O definitely didn't have these problems. My Libra 2 had the freezing/crashing issue at first, but as I said, it seems to have mostly vanished with 4.32.

07-22-2022, 09:29 AM	#11
fogice Groupie Posts: 156 Karma: 12092 Join Date: May 2014 Device: Kobo Libra 2	My KL2 on 4.32 had been pretty stable, but two days ago it locked up when paging to the next chapter. I had to reboot to continue. I haven't updated to 4.33 yet.

07-22-2022, 09:56 AM	#13
theducks Well trained by Cats Posts: 29,795 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	I've had book Edits cause crashes (I use do not treat as a new book set wanting to keep my place). I find - fix a missing split or Chapter not in the TOC and update the book. Basixally, a file section name change / insert. The kobo does not refresh its Toc (spine?)

07-22-2022, 01:27 PM	#15
RobertJSawyer Guru Posts: 730 Karma: 3871570 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	Try the new firmware, released yesterday. I'm one of those who had a lot of instability with my Libra 2. I put it through its paces with this new firmware last night, including switching back and forth between books, switching between reading books and reading Pocket articles, bouncing between the home screen and My Books, and more, plus popping up dictionaries, changing font and other settings, and so on. Everything worked fine, with no hangs and no delays.