Kobo app can't download firmware update

katiedid · 07-21-2010, 10:07 PM

Just wondering if anyone else has had this issue - whenever I try and download the firmware update (through the borders/kobo app), it gives me the "you are not connected to the internet" error. This is obviously rubbish, because here I am.

I have tried:
- restarting the program
- rebooting my computer
- uninstalling/reinstalling the program
- turning off the firewall/antivirius
- using another computer in the same house (exactly the same error, but I didn't go through all those steps on the second computer).

Any hints? I called support and they suggested I wait and try again later, incase it had to do with the server load. I will try again tomorrow, but I was wondering if anybody else had run into the same issue.

SameerH · 07-21-2010, 10:20 PM

Quote:

Originally Posted by katiedid

Just wondering if anyone else has had this issue - whenever I try and download the firmware update (through the borders/kobo app), it gives me the "you are not connected to the internet" error. This is obviously rubbish, because here I am.

I have tried:
- restarting the program
- rebooting my computer
- uninstalling/reinstalling the program
- turning off the firewall/antivirius
- using another computer in the same house (exactly the same error, but I didn't go through all those steps on the second computer).

Any hints? I called support and they suggested I wait and try again later, incase it had to do with the server load. I will try again tomorrow, but I was wondering if anybody else had run into the same issue.

The upgrade WAS unavailable this morning. We had a bit of a blip on the server side. Try again now, I just downloaded it successfully.

katiedid · 07-21-2010, 10:31 PM

Nope, still no joy. I started trying to upgrade at about 6pm mountain time, and I've been getting the same error since then (I try every 15 minutes or so).

SameerH · 07-21-2010, 10:33 PM

Quote:

Originally Posted by katiedid

Nope, still no joy. I started trying to upgrade at about 6pm mountain time, and I've been getting the same error since then (I try every 15 minutes or so).

That is very strange. I'm on it, will report back here as soon as I know more.

katiedid · 07-21-2010, 10:40 PM

Thankyou.

waldmeister · 07-22-2010, 07:47 PM

I have the same problem. Am living in Singapore, is this an issue?

SameerH · 07-23-2010, 08:30 AM

Ok, I've checked the upgrade URL and the file that is downloaded and it seems to be there and working (i can download it). All the apps point to the same URL to download the update, so having some work and others not is... interesting.

I've PM'd you both with a link you should try to hit. If you can't hit the link, that's the problem because I can, and we'll go from there.

buzzToronto · 09-19-2010, 08:47 PM

Same issue here. Definitely have an internet connection.

App claims I don't and gives me the same screen. Tried 5 times, rebooted etc.

Running VISTA.

If I log in to the Desktop app without the reader plugged in it browses and signs in to my account just fine.

--Sigh--

sabredog · 09-19-2010, 09:50 PM

Are you running AV and a firewall? If you are disable them for the process as they may be blocking the Kobo software from connecting to home.

ninicraftone · 09-21-2010, 01:51 PM

I am also unable to download the update. I've been trying for several days on three different computers which all have an internet connection which is working fine.

07-21-2010, 10:07 PM	#1
katiedid Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kobo	Kobo app can't download firmware update Just wondering if anyone else has had this issue - whenever I try and download the firmware update (through the borders/kobo app), it gives me the "you are not connected to the internet" error. This is obviously rubbish, because here I am. I have tried: - restarting the program - rebooting my computer - uninstalling/reinstalling the program - turning off the firewall/antivirius - using another computer in the same house (exactly the same error, but I didn't go through all those steps on the second computer). Any hints? I called support and they suggested I wait and try again later, incase it had to do with the server load. I will try again tomorrow, but I was wondering if anybody else had run into the same issue.

09-19-2010, 08:47 PM	#8
buzzToronto Junior Member Posts: 1 Karma: 10 Join Date: Sep 2010 Device: kobo	Same issue Same issue here. Definitely have an internet connection. App claims I don't and gives me the same screen. Tried 5 times, rebooted etc. Running VISTA. If I log in to the Desktop app without the reader plugged in it browses and signs in to my account just fine. --Sigh--

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07-21-2010, 10:31 PM	#3
katiedid Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kobo	Nope, still no joy. I started trying to upgrade at about 6pm mountain time, and I've been getting the same error since then (I try every 15 minutes or so).

07-21-2010, 10:40 PM	#5
katiedid Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kobo	Thankyou.

07-22-2010, 07:47 PM	#6
waldmeister Junior Member Posts: 1 Karma: 10 Join Date: Feb 2010 Device: none	I have the same problem. Am living in Singapore, is this an issue?

07-23-2010, 08:30 AM	#7
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Ok, I've checked the upgrade URL and the file that is downloaded and it seems to be there and working (i can download it). All the apps point to the same URL to download the update, so having some work and others not is... interesting. I've PM'd you both with a link you should try to hit. If you can't hit the link, that's the problem because I can, and we'll go from there.

09-19-2010, 09:50 PM	#9
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	Are you running AV and a firewall? If you are disable them for the process as they may be blocking the Kobo software from connecting to home.

09-21-2010, 01:51 PM	#10
ninicraftone Member Posts: 10 Karma: 10 Join Date: Sep 2010 Device: Kobo	I am also unable to download the update. I've been trying for several days on three different computers which all have an internet connection which is working fine.

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