Slipped Sipping Date? - Page 2

borisb · 03-27-2010, 08:51 AM

Wow - enTourage is late by just one or two business days and we have a murderous mob. Yikes! How quickly we forget that in February they shipped a day *early*. Most companies would be getting a break because delays just simply happen sometimes. I do encourage my fellow customers to chill out a bit - it's not the end of the world! :-)

Jen Franklin · 03-27-2010, 10:52 AM

Boris,
I think the problem is (at least for myself) that I have a facebook message with one date, an email message with two possible dates and now I suddenly have one item in my shopping cart with a ship date of 4/5. That doesn't make me a part of a murderous mob, but it does make me question their customer support. I worry that if there is a problem with my unit, will they be able to help remedy it? $500 is a lot of money for me, and I put a lot of research into this purchase. The thing that I liked most about this company was it's responsiveness to questions. With their "Community" page, Facebook page and responsiveness to emailed questions I felt comfortable that they would be able to handle problems that popped up. Now I wonder about that.

I'm glad that you got your unit early, and it certainly isn't the end of the world if I don't. But with $500 on the line, I would be a fool not to worry.

borisb · 03-27-2010, 11:52 AM

Hi Jen,

I spent a lot of time crafting this response. I even wondered if I should bother. I doubted I could say anything in the face of people who desperately wanted satisfaction and weren't getting it. I ended up erasing most if it and reducing it to the following.

In my opinion there's no need to worry.

This isn't vapourware. Units have shipped in past weeks. The product has been verified and approved of by real customers, not just a handful of reviewers looking at a couple of prototypes. And these customers have been very happy with their eDGe, even with some shortcomings. enTourage does respond to customer inquiries, complaints and suggestions. Their eBook store works. They have a good Support site.

Realize that the risk was taken by us in the February batch who only had promises, not by customers in the March batch who have the benefit of first hand reviews and comments by the February customers. The March batch has the same eDGe model as the February batch, so why worry that you might not get what you've diligently researched?

When you get your eDGe this week, you'll understand :-)

- Boris

borisb · 03-27-2010, 01:44 PM

FYI: Gizmodo is reporting that "First Run of iPads Sold Out, Ship Date For New Orders Pushed To April 12" http://gizmodo.com/5503473/first-run...ed-to-april-12. Has a familiar ring to it, doesn't it? :-)

mgk · 03-27-2010, 08:28 PM

Hi All,

I'm also disappointed by the extra wait, but actually think it will work out better. By getting it later in the week, I'll have less time until the weekend when I can REALLY start using it and getting to know it better! (Fortunately it needs to be charged first or I'd probably stay up until the wee hours playing with it right away!)

mgk

pricecw · 03-27-2010, 10:48 PM

I am disappointed, but do not blame entourage. I work in the tech field, and when we get new boards in, the procurement people always give us the day it is expected, but warn about customs. Anytime something comes through, it can be hung up. You can have 10 shipments fly through customs, and then one gets caught and held up for no real reason.

Personally, I have been eager get my hands on this, but will not blame entourage for this one.

--Carl

mgm1979 · 03-27-2010, 11:03 PM

yeah, you can't fault entourage here at all...customs can arbitrarily hold something up whenever they want, doesn't matter what company is behind it - inherent risk with overseas production, that's all there is to it.

borisb · 03-28-2010, 06:21 PM

I've checked with enTourage and the shipment has cleared Customs and shipments to customers will indeed commence Monday. Because of the volume of orders, some will ship Tuesday. This means emails with your tracking number will reach your inbox sometime Monday or Tuesday (since it's shipping from California, it can be late into the evening, Eastern time).

So, eDGe bliss is just a few days away, everyone!

pricecw · 03-30-2010, 01:16 PM

Has anyone seen theirs ship? I keep seeing awaiting shipping, just wondering if anyone has actually seen a ship notification.

--Carl

soilwork · 03-30-2010, 01:28 PM

Quote:

Originally Posted by pricecw

Has anyone seen theirs ship? I keep seeing awaiting shipping, just wondering if anyone has actually seen a ship notification.

--Carl

I ordered on Feb/28 and I got shipment notification by email this morning around 8:30am (CA time). Since the shipment center is located in CA, hopefully, I will get it in one or two days.

borisb · 03-30-2010, 01:42 PM

I know of several people who have received their tracking numbers this morning. Their Fedex tracking page shows the units actually went out late last night.

If you haven't received your tracking number this morning, you'll get it later today (or first thing tomorrow morning) as the rest are supposed to ship out of the California warehouse today.

pricecw · 03-30-2010, 03:28 PM

Quote:

Originally Posted by soilwork

I ordered on Feb/28 and I got shipment notification by email this morning around 8:30am (CA time). Since the shipment center is located in CA, hopefully, I will get it in one or two days.

OK, the delay I could handle when it was customs, but this sucks, I ordered on Jan/20, and have not got a shipping notice, and the order is still awaiting shipment on entourage's webpage.

Things out of their control is fine, but not doing an ordered shipment is not in my mind. FIFO queue for pre-orders in normal. Guess I am just ranting. Anyway, back to waiting.

--Carl

borisb · 03-30-2010, 03:42 PM

If the order says "Awaiting Shipment" then it means your order is going to ship today.

Tom Conklin of enTourage posted some detailed information here: http://groups.google.com/group/entou...35ce4bac?hl=en.

As in the February shipment, emails with the tracking number tend to go out early the morning after the day the units shipped, so you might not get your status update & email until early tomorrow morning since it's shipping today.

pricecw · 03-30-2010, 03:54 PM

Boris, that's what I expect too. I just found the google group, and it is nice that Tom is posting. Actually that is good.

What is frustrating, being one of the earliest orders for this shipment, but being the last out of the warehouse (my CC cleared last week).

Still a fan, just frustrated and venting on this point.

--Carl

borisb · 03-30-2010, 04:12 PM

Ah, yes, I know that feeling :-)

I remember getting quite upset at Fedex because they took a day longer to get my eDGe to me where I live than I considered necessary. Despite the excruciating pain, I survived and got the eDGe the next day (and to be fair to Fedex, their service terms did allow up to 3 days on my shipment), and my pain was immediately forgotten :-)

03-27-2010, 08:51 AM	#16
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Wow - enTourage is late by just one or two business days and we have a murderous mob. Yikes! How quickly we forget that in February they shipped a day early. Most companies would be getting a break because delays just simply happen sometimes. I do encourage my fellow customers to chill out a bit - it's not the end of the world! :-) Last edited by borisb; 03-27-2010 at 09:03 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Anyone getting a shipping date on their K3?	Sydney's Mom	Amazon Kindle	720	12-01-2010 04:50 AM
Up-to-date candy teacher (date being 1921)	kacir	Deals and Resources (No Self-Promotion or Affiliate Links)	0	06-16-2010 04:18 PM
Worst date ever	Verencat	Lounge	36	06-08-2009 01:25 AM
Date and Time	VillageReader	iRex	10	08-25-2006 03:33 PM
new official shipping date / US invitation date	R2D2	iRex	18	07-06-2006 02:32 PM

03-27-2010, 10:52 AM	#17
Jen Franklin Member Posts: 12 Karma: 10 Join Date: Dec 2009 Location: Maryland Device: Entourage Edge shipping on 3/26	Boris, I think the problem is (at least for myself) that I have a facebook message with one date, an email message with two possible dates and now I suddenly have one item in my shopping cart with a ship date of 4/5. That doesn't make me a part of a murderous mob, but it does make me question their customer support. I worry that if there is a problem with my unit, will they be able to help remedy it? $500 is a lot of money for me, and I put a lot of research into this purchase. The thing that I liked most about this company was it's responsiveness to questions. With their "Community" page, Facebook page and responsiveness to emailed questions I felt comfortable that they would be able to handle problems that popped up. Now I wonder about that. I'm glad that you got your unit early, and it certainly isn't the end of the world if I don't. But with $500 on the line, I would be a fool not to worry.

03-27-2010, 11:52 AM	#18
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Hi Jen, I spent a lot of time crafting this response. I even wondered if I should bother. I doubted I could say anything in the face of people who desperately wanted satisfaction and weren't getting it. I ended up erasing most if it and reducing it to the following. In my opinion there's no need to worry. This isn't vapourware. Units have shipped in past weeks. The product has been verified and approved of by real customers, not just a handful of reviewers looking at a couple of prototypes. And these customers have been very happy with their eDGe, even with some shortcomings. enTourage does respond to customer inquiries, complaints and suggestions. Their eBook store works. They have a good Support site. Realize that the risk was taken by us in the February batch who only had promises, not by customers in the March batch who have the benefit of first hand reviews and comments by the February customers. The March batch has the same eDGe model as the February batch, so why worry that you might not get what you've diligently researched? When you get your eDGe this week, you'll understand :-) - Boris

03-27-2010, 01:44 PM	#19
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	FYI: Gizmodo is reporting that "First Run of iPads Sold Out, Ship Date For New Orders Pushed To April 12" http://gizmodo.com/5503473/first-run...ed-to-april-12. Has a familiar ring to it, doesn't it? :-)

03-27-2010, 08:28 PM	#20
mgk Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Device: Kindle 2, enTourage eDGe	Hi All, I'm also disappointed by the extra wait, but actually think it will work out better. By getting it later in the week, I'll have less time until the weekend when I can REALLY start using it and getting to know it better! (Fortunately it needs to be charged first or I'd probably stay up until the wee hours playing with it right away!) mgk

03-27-2010, 10:48 PM	#21
pricecw Zealot Posts: 100 Karma: 1018 Join Date: Feb 2010 Device: enTourage eDGe	I am disappointed, but do not blame entourage. I work in the tech field, and when we get new boards in, the procurement people always give us the day it is expected, but warn about customs. Anytime something comes through, it can be hung up. You can have 10 shipments fly through customs, and then one gets caught and held up for no real reason. Personally, I have been eager get my hands on this, but will not blame entourage for this one. --Carl

03-27-2010, 11:03 PM	#22
mgm1979 Zealot Posts: 117 Karma: 50 Join Date: Dec 2009 Device: Entourage eDGe	yeah, you can't fault entourage here at all...customs can arbitrarily hold something up whenever they want, doesn't matter what company is behind it - inherent risk with overseas production, that's all there is to it.

03-28-2010, 06:21 PM	#23
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	I've checked with enTourage and the shipment has cleared Customs and shipments to customers will indeed commence Monday. Because of the volume of orders, some will ship Tuesday. This means emails with your tracking number will reach your inbox sometime Monday or Tuesday (since it's shipping from California, it can be late into the evening, Eastern time). So, eDGe bliss is just a few days away, everyone!

03-30-2010, 01:16 PM	#24
pricecw Zealot Posts: 100 Karma: 1018 Join Date: Feb 2010 Device: enTourage eDGe	Has anyone seen theirs ship? I keep seeing awaiting shipping, just wondering if anyone has actually seen a ship notification. --Carl

03-30-2010, 01:42 PM	#26
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	I know of several people who have received their tracking numbers this morning. Their Fedex tracking page shows the units actually went out late last night. If you haven't received your tracking number this morning, you'll get it later today (or first thing tomorrow morning) as the rest are supposed to ship out of the California warehouse today.

03-30-2010, 03:42 PM	#28
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	If the order says "Awaiting Shipment" then it means your order is going to ship today. Tom Conklin of enTourage posted some detailed information here: http://groups.google.com/group/entou...35ce4bac?hl=en. As in the February shipment, emails with the tracking number tend to go out early the morning after the day the units shipped, so you might not get your status update & email until early tomorrow morning since it's shipping today.

Advert

Advert

03-30-2010, 03:54 PM	#29
pricecw Zealot Posts: 100 Karma: 1018 Join Date: Feb 2010 Device: enTourage eDGe	Boris, that's what I expect too. I just found the google group, and it is nice that Tom is posting. Actually that is good. What is frustrating, being one of the earliest orders for this shipment, but being the last out of the warehouse (my CC cleared last week). Still a fan, just frustrated and venting on this point. --Carl

03-30-2010, 04:12 PM	#30
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Ah, yes, I know that feeling :-) I remember getting quite upset at Fedex because they took a day longer to get my eDGe to me where I live than I considered necessary. Despite the excruciating pain, I survived and got the eDGe the next day (and to be fair to Fedex, their service terms did allow up to 3 days on my shipment), and my pain was immediately forgotten :-)