Postage cost for service

tompe · 10-22-2008, 09:31 AM

I read the EU rules for lack of conformity and according to these rules the shop should pay the costs like postage cost. Have anybody managed to get Bookeen to pay postage cost? I got the RMA email from them telling me to send the unit to them and saying I could choose how I sent it but no mentuion that they will pay the postage cost.

HarryT · 10-23-2008, 04:50 AM

As I understand it, you pay to send the machine back to Bookeen; they pay to return it to you. Seems like a reasonable division of costs.

tompe · 10-23-2008, 05:07 AM

Quote:

Originally Posted by HarryT

As I understand it, you pay to send the machine back to Bookeen; they pay to return it to you. Seems like a reasonable division of costs.

That seems to be what Bookeen assumes but it is still not according to the EU rules about conformity. So what I wondered was if anybody had succeeded to get them to respect these rules. I wanted to refer to that in that case when I ask them for postage cost.

Other companies handle this in one of two ways. Either they send you a box that you just uses without cost. Or you pay the postage cost and then when they have decided that the fault is according to the WU rules they pay you back the money for postage. That is standard procedures.

elena · 10-23-2008, 05:25 AM

Quote:

Originally Posted by tompe

I read the EU rules for lack of conformity and according to these rules the shop should pay the costs like postage cost. Have anybody managed to get Bookeen to pay postage cost? I got the RMA email from them telling me to send the unit to them and saying I could choose how I sent it but no mentuion that they will pay the postage cost.

I did not pay but I dealt with a reseller, not directly with Bookeen

10-22-2008, 09:31 AM	#1
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	Postage cost for service I read the EU rules for lack of conformity and according to these rules the shop should pay the costs like postage cost. Have anybody managed to get Bookeen to pay postage cost? I got the RMA email from them telling me to send the unit to them and saying I could choose how I sent it but no mentuion that they will pay the postage cost.

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10-23-2008, 04:50 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	As I understand it, you pay to send the machine back to Bookeen; they pay to return it to you. Seems like a reasonable division of costs.

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