Problem installing e-book library

ecordes · 02-02-2011, 08:50 PM

It has been several months since I tried to install the updated version of Sony's e-book library. I am using Windows 7 on an hp laptop. It downloads and gets to the install button. When pushed the areo circle starts and will not go any farther. I have left it for over 12 hours and it is still stuck. Task manager says it is 'running' and it is, but to no avail. I am afraid I will not be able to use my PRS-700 or my grandson's old 500(I think) until I have the new software. What do I need to do?

Bookworm_Girl · 02-05-2011, 03:17 PM

Welcome to MobileRead, ecordes. Nobody has responded to your post so I think the best recommendation might be to call Sony technical support and have them walk you through the uninstall / reinstall process.

If you grandson has the PRS-500, then I'm not sure if it will work on your Windows 7 laptop without a firmware update. To get the firmware update, then you need to send the ereader into Sony to have them do it.

02-02-2011, 08:50 PM	#1
ecordes FireGuy Posts: 1 Karma: 10 Join Date: Feb 2011 Device: PRS-700	Problem installing e-book library It has been several months since I tried to install the updated version of Sony's e-book library. I am using Windows 7 on an hp laptop. It downloads and gets to the install button. When pushed the areo circle starts and will not go any farther. I have left it for over 12 hours and it is still stuck. Task manager says it is 'running' and it is, but to no avail. I am afraid I will not be able to use my PRS-700 or my grandson's old 500(I think) until I have the new software. What do I need to do?

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02-05-2011, 03:17 PM	#2
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Welcome to MobileRead, ecordes. Nobody has responded to your post so I think the best recommendation might be to call Sony technical support and have them walk you through the uninstall / reinstall process. If you grandson has the PRS-500, then I'm not sure if it will work on your Windows 7 laptop without a firmware update. To get the firmware update, then you need to send the ereader into Sony to have them do it.

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