12-23-2011, 10:36 AM
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#1 |
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Junior Member
  Posts: 3
Karma: 1398
Join Date: Dec 2011
Device: Kobo Reader Wifi
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Kobo Reader WiFi Firmware Problem
Hi, I'm looking for a little help, as the Kobo software and website doesn't seem to offer any.
My Kobo WiFi experiences a variety of bugs, such as losing page position, showing incorrect chapter position in the 'Now Reading' section, displaying the wrong book cover when in sleep mode, and most recently, books are completely without words or image on their pages. Yes, it no longer even performs its core function. I just found out that Kobo has offered some firmware updates since the Kobo WiFi was launched. I never would have known because it seems my device has another bug - it doesn't prompt me for firmware updates. So here's the situation, my Kobo WiFi says it has firmware version 99.99 r18641 Sep 23 2010. The desktop software has never attempted to update it, nor has connecting the device to wifi. Does anyone know if there's a way to fix this? |
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12-23-2011, 10:45 AM
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#2 |
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Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
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Where did you get this unit?
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12-23-2011, 10:46 AM
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#3 |
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Junior Member
Posts: 3
Karma: 1398
Join Date: Dec 2011
Device: Kobo Reader Wifi
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I originally bought it from a Coles book store in 2010. I believe it's out of warranty now.
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12-23-2011, 10:51 AM
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#4 |
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Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
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The version 99.99 was deployed to a few demonstration units which would not get an upgrade. (hence a high version number). It appears that you may have erroneously been sold one of these. Email me at shasan at kobo dot com and we'll get you sorted.
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12-23-2011, 10:55 AM
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#5 | |
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Short One in the Stacks
Posts: 142
Karma: 198348
Join Date: Aug 2011
Location: Midwest
Device: HTC Flyer; Kobo WiFi
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Quote:
 I hope it all gets sorted out!
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01-05-2012, 09:29 PM
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#6 |
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Junior Member
Posts: 3
Karma: 1398
Join Date: Dec 2011
Device: Kobo Reader Wifi
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To follow-up: Kobo promptly shipped me out a brand new reader; no hoop-jumping required. Thanks, guys.
Other companies should take note. |
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01-07-2012, 08:01 PM
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#7 |
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Evangelist
Posts: 490
Karma: 351398
Join Date: Oct 2010
Device: Kobo Vox and Glo
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Wow, nice news!
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