e-reader input stopped working after latest update

roddemp · 11-25-2010, 11:04 PM

I updated my pocket edge last night. Since that time, I cannot get the ereader to respond to input from the stylus. I've tried re-calibrating several times, but can't because the reader is not responding to the touch of the stylus. I've re-booted several times as well. Not sure what else to do.

alefor · 11-26-2010, 03:11 AM

Same thing just happened with my full-sized eDGe although not related to an update. I simply can't do anything on th reader side with the stylus. I suggest you contact tech support by email.

borisb · 11-26-2010, 09:27 AM

I agree with alefor. It could be the layer on the eInk screen which responds to the pen isn't working for some reason. Tech Support (www.entourageedge.com/support) will be able to help.

Chubulor · 11-26-2010, 02:19 PM

Snow said Entourage Systems is closed for the 4-day weekend. Hope you didn't need to use your Edge before Monday.

11-25-2010, 11:04 PM	#1
roddemp Edge User	e-reader input stopped working after latest update I updated my pocket edge last night. Since that time, I cannot get the ereader to respond to input from the stylus. I've tried re-calibrating several times, but can't because the reader is not responding to the touch of the stylus. I've re-booted several times as well. Not sure what else to do.

11-26-2010, 09:27 AM	#3
borisb Edge User	I agree with alefor. It could be the layer on the eInk screen which responds to the pen isn't working for some reason. Tech Support (www.entourageedge.com/support) will be able to help. Last edited by borisb; 11-26-2010 at 09:49 AM.

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11-26-2010, 03:11 AM	#2
alefor Edge User	Same thing just happened with my full-sized eDGe although not related to an update. I simply can't do anything on th reader side with the stylus. I suggest you contact tech support by email.

11-26-2010, 02:19 PM	#4
Chubulor Edge User	Snow said Entourage Systems is closed for the 4-day weekend. Hope you didn't need to use your Edge before Monday.

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